Operations Manager Business Management

New Paris, PA *****

1-814-***-****

*********@*****.***

EDUCATION

Bachelor's Degree

Business Management

THE PENNSYLVANIA STATE

UNIVERSITY

May 2011

PROFILE

I am from Pennsylvania and majored in Business Management at Penn State University. I have 14 years of experience doing a variety of jobs for trucking companies. I possess strong creative and analytical skills. I am a team player with an eye for detail and looking for a fresh start. SKILLS

EXPERIENCE

SERVICE WRITER

Truck Enterprises June 2024 - Current

OPERATIONS MANAGER

Manges Transportation September 2020 - May 2024

CHAD MANGES

• Strong Verbal Communication

• Budgeting and Finance

• Sales Transactions

• Client/Vendor Relations

• Problem-Solving

• Executive Team Leadership

• Project Management Tools

• Schedules coordination

• Team Liaison

• Communicated repair information to customers in a professional manner.

• Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.

• Greeted customers, listened to their vehicle concerns, and wrote up service orders.

• Provided cost estimates for additional repairs and services requested by customers.

• Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.

• Performed cost analysis for various projects to determine budget requirements.

• Developed and implemented operational procedures to ensure quality standards are met.

• Directed operations staff by providing guidance, training, and support in order to meet company objectives.

• Established effective relationships with vendors to negotiate pricing and secure trucks and loads needed for production.

• Monitored and improved efficiency of processes, and customer service.

• Implemented innovative strategies that reduced operating costs while SHOP SUPERVISOR

Manges Transportation January 2017 - September 2024 FARM EQUIPMENT OPERATOR

Beam Bros Trucking January 2011 - January 2017

maintaining high levels of customer satisfaction.

• Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.

• Maintained inventory levels by ordering supplies as needed.

• Enforced company policies and standards to ensure compliance with regulations.

• Trained new employees in safety procedures and use of equipment.

• Help with the prep of new trucks added to the fleet monthly.

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