Customer Service Data Entry

TIANA OLIVER

**** ******* ******* ********, ** **038 813-***-**** ********@*****.***

OBJECTIVE

Skilled, dedicated, and multifaceted individual seeking a role to be of help to my team and an asset to the company by offering professional service and meeting industry values. Focused on customer happiness and quality service. Willing to relocate. Authorized to work in the US.

EXPERIENCE

Customer Service Representative

AT&T - Atlanta, GA

October 2023 – January 2024

Provided customer care and routed calls to the appropriate departments.

Assisted with fraud prevention and billing inquiries.

Troubleshot technical issues, ensuring customer satisfaction.

Managed mailing issues and received packages.

Promoted and sold products and services

Warehouse Associate

Capstone Logistics/Frito-Lay - Minneapolis, MN

August 2022 – September 2023

Worked in the shipping and receiving department, managing the loading and unloading process.

Monitored labeling, order picking, and induction processes.

Managed inventory and ensured accurate freight for shipment.

Retail Merchandiser

SAS Retail Services - Minneapolis, MN

January 2022 – July 2022

Restocked merchandise at various retail locations for different companies and grocery stores.

Maintained organization while monitoring and managing inventory.

Data Entry Clerk

LTC Global, Inc - Woodbury, MN

August 2021 – September 2021

Regulated shipping, labeling, and documentation processes.

Ensured compliance with HIPAA regulations.

Organized and met deadlines while ensuring accuracy in matching personal information for mail preparation.

Appointment Clerk

King Tattoo - Atlanta, GA

March 2018 – August 2018

Assisted customers in scheduling tattoo appointments, coordinating times with tattoo artists.

Utilized software and managed Square Space apps for appointment bookings.

Maintained industry-standard cleaning practices to ensure a comfortable and safe environment for clients.

Assisted in prepping for tattoo procedures.

Package Handler

United Postal Service (UPS) - Savannah, GA

October 2017 – December 2017

Handled a physical and fast-paced role that involved lifting, lowering, and sliding packages weighing up to 70 lbs.

EDUCATION

Diploma

Campbell High School - Smyrna, GA

Ultimate Medical Academy- Tampa, FL

COMMUNICATION

Skills

Materials Handling

Microsoft Word & Excel

Order Picking

Shipping & Receiving

Inventory Control

Restaurant Experience

Stocking & Organizing

Data Entry

Tattooing

HIPAA Certifications

Food and Safety

Proficient Customer Service

Retaining knowledge

LEADERSHIP

Leader of my own Freelance Painting/Art company.

Work well in Team Settings, And I work well alone in any work setting.

REFERENCES

Shaina Perry 404-***-****

Deitra Thomas 404-***-****

Parrish Myles 323-***-****

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