Customer Service Business Development

Morrell E. Pruitte Sr.

Phone: 901-***-**** E-Mail: *********@***.***, **************@*****.***

Dynamic and Results-Driven Professional

Accomplished professional with extensive experience delivering exceptional business outcomes in high-growth environments. Expertise spans financial solutions, social services, sales management, customer service, and fostering enduring customer relationships across diverse industries. Proven ability to assess customer needs and deliver tailored financial strategies that align with organizational objectives, driving client satisfaction and retention. Adept at building and leading high-performing teams, transforming underperforming groups into productive, cohesive units. Skilled in cultivating trust with customers, peers, and management to achieve strategic goals. Recognized for exceptional communication, mentoring, and interpersonal skills, with a knack for quickly mastering new concepts and applying them effectively. Skill Areas: Financial services Management Sales Management Business Development Solution Selling Key Account Management P & L Management Process Improvement Inventory Management Competitive Analysis Strategic Planning Training Customer Service Problem-Solving Leadership Strong Interpersonal Skills Analytical Skills Client Relationship Management Team Management Communications and Marketing PROFESSIONAL EXPERIENCE

Prison Fellowship Ministries, Lansdowne, VA remote (January 2023 – Present) Church Recruitment Manager – Angel Tree Christmas

Spearhead efforts to grow new church partnerships through targeted outreach, including calls, emails, and text campaigns.

Represent the organization at national conventions, conferences, and small-group direct sales meetings to build brand presence and foster new relationships.

Manage a multi-state territory spanning Tennessee, Kentucky, Indiana, Ohio, and Michigan, overseeing a portfolio of over 900 church accounts.

Cultivate and sustain strong relationships with church leaders through consistent communication, driving engagement and program participation.

Demonstrated ability to increase account retention and program success through proactive relationship management and tailored outreach strategies.

Over a 2-year period, I have been able to get 90 – 100% coverage in 8 metropolitan areas that were labeled as underserved. Those areas had not been covered in over 5 years and I have increased the amount of churches in the territory by over 20%. SURGE STAFFING MEMPHIS, TN/Olive Branch, MS (FEB 2022 – JAN 2023) BUSINESS DEVELOPMENT MANAGER

Drove business growth by acquiring new customer accounts through outbound sales calls, targeted emails, and in-person prospecting.

Managed existing accounts, strengthening business relationships through regular site visits and proactive client engagement.

Conducted sales development meetings, assessed client needs, and prepared proposals for submission to the corporate ofÏce for approval.

Negotiated contract terms and agreements to align with client requirements and organizational objectives.

Consistently exceeded sales targets by leveraging a customer-centric approach and strategic relationship management. Key accomplishments:

Brought in 8 new accounts, reopened 3 that were closed, and retained 2 more that had presented a request for closure. RAYMOND JAMES MEMPHIS, TN (JUL 2018 – OCT 2021)

Managed inbound calls from branches and Raymond James associates, providing prompt resolutions to inquiries and issues.

Ensured accurate processing and verification of forms while maintaining departmental Service Level Agreements (SLAs).

Consistently exceeded performance expectations in all evaluated categories after completing the 90-day probationary period.

Delivered exceptional customer service, earning maximum bonus eligibility during the first year and receiving positive feedback from branch representatives.

Key Achievements:

My professionalism and customer service performance were used to train new employees and my calls were used to train others across other sites.

First new employee to achieve max 1st year bonus.

REGIONS BANK GERMANTOWN, TN (Jan 2016 – JUN 2018)

Financial Services Specialist

Analyzed customer needs and recommended tailored financial products and services, consistently exceeding branch sales quotas.

Referred customers to appropriate lines of business, uncovering additional financial opportunities to enhance their overall banking experience.

Resolved customer issues effectively through direct action or escalation to appropriate branch or bank resources.

Drafted and processed applications for loans, credit cards, and lines of credit, ensuring all necessary documentation was collected and submitted accurately.

Conducted account maintenance, wire transfers, cash transactions, and foreign currency exchanges with precision and compliance.

Key Achievements:

Ranked as a top-performing team member, contributing to the branch’s recognition as number one in the Memphis Metro area and among the top ten in the corporate market.

Earned consistent positive customer reviews on satisfaction scorecards for outstanding service.

Supported the loan process with exceptional accuracy, improving turnaround times and client satisfaction. CASE MANAGEMENT INC. MEMPHIS, TN (DEC 1993 – NOV 2015) Adult Case Manager

Supported and advocated for a caseload of 45–50 adults with mental health challenges, ensuring access to appropriate resources and care coordination.

Monitored mental health symptoms and collaborated with clients, families, and service providers to create effective care plans.

Conducted assessments and established measurable six-month service goals tailored to each client’s needs.

Prepared detailed reports to document client progress, optimizing cost control and resource allocation.

Coached and mentored new employees, enabling them to excel in their roles and contribute to organizational success.

Directed a team of 8–10 staff for 18 months, transforming an underperforming unit into one of the top-performing teams through leadership and process improvements.

Designed innovative tracking tools and performance evaluations, adopted as company-wide standards for enhanced efÏciency.

Key Achievements:

Exceeded performance quotas consistently by implementing effective care strategies and team leadership practices.

Developed tools that improved tracking and evaluation accuracy, still in use by the organization today.

Fostered a high-performance culture, significantly boosting team productivity and morale within 18 months. PROFESSIONAL DEVELOPMENT & CREDENTIALS

Education North Central College- Naperville IL August 1987-May 1989 Christian Leadership Institute – Spring Lake MI February 2024 - present Licenses and Certifications:

Licenses - TN Life Health and Accident Insurance license October 2015 and April 2016

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