Customer Service Sales Representative
Resume:
Lysander Novak
Centerville, OH *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Apprentice Optician
Americas Best Contacts and Eyeglasses-Dayton, OH
August 2024 to Present
Meets National Vision's sales and company objectives. Adheres to National Vision’s Code of Conduct to ensure professional and productive environment for associates.
Works to bring National Vision’s Mission, Vision, and Values to life by fostering an inclusive and respectful environment for associates and customers.
Assists with dispensing eyeglasses and contact lenses to customers, as permitted by state law. Performs insertion and removal training of contact lenses to customers, as permitted by state law. Educates clients on proper eyeglass and contact lens care. Maintains accurate and organized patient records.
Notifies customers when orders are ready or of any delays. Assists customers with picking out eyewear, recommending appropriate products for lifestyle and Rx. Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol. Diligently maintains the cleanliness of all equipment, workstations and the overall facility on a daily based on safety protocols.
Ensures inventory control and loss prevention procedures are followed at all times. Maintains visual merchandising according to Brand and Company Standards. Sales Representative
UPS-Centerville, OH
February 2024 to Present
Duties:
•He or she delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices
•Delivers outstanding customer service to walk-in customers and telephone inquiries
•Continuously practices good listening skills with customers, UPS Store team members, and leadership
•Takes ownership of the customer's shipping needs and offers viable solutions
•Takes action to learn all product and service offerings, alternative solutions, and industry trends
•Operates all equipment, software, and devices in an expert fashion and is willing to teach others
•Maintains a clean, organized, and safe working environment
•Performs other duties as assigned
Fine Jewelry Clerical
Macy's-Beavercreek, OH
March 2021 to January 2024
Essential Functions:
• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Proactive in assisting customers who are using technology to shop and compare, whether Macy’s devices or their own.
• Assist customers in all aspects of service as needed.
• Be proficient in POS systems including Search and Send.
• Use RF equipment to scan out damages, transfers, and return to vendor merchandise.
• Perform price changes as needed and signing as needed.
• Rearrange jewelry cases for new merchandise, season changes, special events, and clearance sets. Sales Associate
Jo-Ann Fabric and Craft Stores-Miamisburg, OH
July 2020 to March 2021
The Team Member is to deliver a premium customer experience, making JOANN their happy place! The Team Member's role is to create an exceptional in-store experience and provide excellent customer service by interacting and engaging with customers. Greets every JOANN customer Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor. Proactively drives sales through product knowledge, suggestive selling, innovative merchandising and building strong customer relationships to the JOANN brand. Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management. Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service. Salad Bar Attendant
Hy-Vee, Inc.-Omaha, NE
June 2018 to February 2020
1. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. 2. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
3. Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
4. Reviews orders for the day.
5. Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
6. Ensures that an adequate food supply is ready and on hand and develops or follows a production list. 7. Prepares, finishes, and replenishes product.
8. Runs the department registers and receives payment, makes change, etc., where applicable Cashier
Hy-Vee, Inc.-Bellevue, NE
May 2015 to May 2018
Primary Duties and Responsibilities
1. Provides prompt, efficient and friendly customer service 2. Smiles and greets customers in a friendly manner 3. Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
4. Operates cash register accurately and scans product, (where applicable). 5. Places merchandise in bags or boxes, gives packages to customers, and assists courtesy personnel as needed.
6. Required to know value, look-up numbers, department numbers, and features of items for which money is received.
7. Communicates clearly and distinctly on the intercom or telephone system. 8. Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Education
Some College in Theatre
University of Nebraska at Omaha - Omaha, NE
August 2018 to December 2019
Some College in Medicine
Evangel University - Springfield, OH
August 2016 to May 2018
High school diploma
Mercy High School - Omaha, NE
August 2012 to May 2016
Skills
• Retail sales (10+ years)
• Front desk (2 years)
• Heavy lifting (5 years)
• Time management (10+ years)
• Babysitting (3 years)
• Data Entry (1 year)
• Customer support (5 years)
• Driving (10+ years)
• Basic math (10+ years)
• Microsoft Office (8 years)
• Toddler Care (3 years)
• Insurance Verification (1 year)
• Typing (10+ years)
• Organizational skills (10+ years)
• Cashiering (10+ years)
• Microsoft Word (8 years)
• Cash handling (10+ years)
• POS (10+ years)
• Clerical Experience (3 years)
• Kitchen Experience (3 years)
• Retail Sales (10+ years)
• Food preparation (5 years)
• Medical Scheduling (1 year)
• Phone Etiquette (7 years)
• Microsoft Excel (3 years)
• Filing (2 years)
• Childcare (6 years)
• Sales (10+ years)
• Front Desk (2 years)
• Computer Skills (5 years)
• Cash register (10+ years)
• Google Docs (5 years)
• Communication skills (10+ years)
• Packaging (2 years)
• Computer Operation (5 years)
• Computer skills (10+ years)
• Customer service (10+ years)
Languages
• French - Beginner
Certifications and Licenses
Driver's License
August 2022 to January 2024
Assessments
Spreadsheets with Microsoft Excel — Proficient
June 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Customer service fit — Proficient
July 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
Data entry: Attention to detail — Proficient
July 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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