Quality Assurance Administrative Coordinator
Resume:
Ubah Ahmed
Lawrenceville-GA ***44
*******@*****.***
Profile:
Administrative Coordinator with over 8 years of experience in providing efficient and organized administrative support. Leading community outreach efforts and providing innovative leadership across programs.
Skills Summary:
•Data Analysis, Reporting, Record Keeping, and Quality Assurance
•Budgeting
•Proficient with Salesforce, SharePoint, Epic, Outlook, Drobox, and Microsoft Teams
•Ability to Organize Fundraising Events
•Fluent in English, Urdu, and Somali
•Excellent Soft skills in both Written and Verbal
Education:
Certified QuickBooks and Accounting
Rutgers University, College of Arts & Sciences, Camden, NJ
Major: Economics/ Graduation: May 2014
Related Experience:
24 Hours Home Care LLC- Stone Mountain, GA
Jan-2022-Present
Office Coordinator:
Communicate with Medicaid regarding referrals for aging and disability resources for our clients.
Ensures that all services are properly documented including financial and month-end reports.
Orientate clients on program policies and procedures.
Maintain comprehensive case files, documenting assessments, services provided, and outcomes.
Assist processing payroll systems, and knowledge of insurance and reimbursement process.
Efficiently prioritize tasks based on customer needs and unexpected circumstances.
Judge Groups: Optum Serve- La Crosse, Wisconsin (Remote)
Feb-2022-May-2023
MHS Genesis Coordinator –Optum Serve
•Obtaining referrals from Tricare insurance to provide beneficiaries with a pass for urgent care utilization through navigating the DHA and DoD care facilities/health systems.
•Provide guidance and support through in-person, phone, email, and other forms of communications to beneficiaries.
•Navigate beneficiaries to different dispositions/resources such as MTF, pharmacies, Tricare benefits, insurance claims information.
•Perform intake to assist Tricare beneficiaries’ calling Global Nurse Advice Line for care and resources with military facilities/Tricare networks.
Penn Global Medicine-Philadelphia, Pennsylvania
July-2017-Sep 2021
International Care Coordinator:
Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests.
Assist patients in the process of navigating post-acute care.
Triage calls from referring physicians, patients, family members, and others wishing to access care at Penn Medicine.
Collaborate with the patient’s care team to help in obtaining information from referral sources and handling stressful situation and deadlines by effectively communicating with the healthcare teams
Ensure patient referrals & logistical resources process goes smooth by creating a linkage and access to for patient and their families to obtain services on an ongoing basis.
Collects and enters patient demographic and insurance information and enters registration databases.
Prepare end month (EOM) patient encounter data and submit to the management team according to the department’s guidelines.
Philadelphia International Women's Project, Philadelphia, Pennsylvania
March 2017-July 2017
Project Care Coordinator:
•Serves as primary liaison between clinical, management, support, and community peer teams
•Coordinate quarterly partner meetings and ensuring day-to-day collaboration between partners
•Prepared the monthly budget forecast for quarter and annual reports while identifying any new opportunities to fundraise and create new partnerships.
•Prepare Power points presentations & flyers for the outreaches and fund-raising events related to FGM impact on effected populations.
•Represent NSC’s mission at local, state, and national levels through workshops and nonprofit conferences
•Maintain case files and complete program documentation.
Philadelphia Partnership for Resilience, Philadelphia, Pennsylvania
May 2015-April 2017
Self Sufficiency Case Manager:
•Provided social service case management, information and referral and outreach services to survivors of torture through the Philadelphia Partnership for Resilience.
•Worked with clients to develop individualized service plans based on client education, skills, experience, challenges, and interests, leading to stable employment and self-sufficiency.
•Track and maintain the client’s progress, needs-by using; Act-CRM database software (consumer relationship management) integrated with Microsoft Word, Excel, and Outlook.
•Analyzes and updates the monthly activity logs including the group support, donations, referrals, volunteers, and workshop activities.
•Identified clients’ barriers to education and employment and developed a personalized self-sufficiency roadmap to help them overcome their challenges.
•Collaborates with other local businesses, non-profits, and community groups in the coordination and delivery of services to our clients.
•Mentoring and providing interns & volunteers day-to-day client activities and interviews.
•Working with mental health affected population within collaboration of families and local community.
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