Call Center Customer Service
Resume:
Jamie King
National Sales Leader/Call Center
Director & Trainer
Results-driven national who is very adept at opening doors to large-scale accounts through drive, determination, and follow- through. I am extremely competitive and drive myself daily with a mindset, not of meeting but exceeding assigned goals. I strive daily to be the top performer in the company and I drive myself to attain and maintain that position. As a former business owner, I know the vital importance of sales and how much it means to a company in terms of revenue and continued growth and expansion.
I have also been a successful sales leader & Call Center Director with over 20 years of experience leading high-performing customer service teams. Proven track record of improving call center efficiency, increasing customer satisfaction rates, and exceeding performance targets. Skilled in developing and implementing strategic initiatives to optimize call center operations and drive continuous improvement. Adept at managing large-scale call center operations, fostering a positive work culture, and achieving business goals. Strong leadership abilities and excellent communication skills to effectively motivate and coach teams to deliver exceptional service. President
King Management Group,
Fredericksburg, Virginia January 2024 - July 2024
CEO
Student Partner Services,
Fredericksburg, Virginia January 2000 - January 2003 CEO for a call center comprised of 127 sales representatives. I also managed 8 Sales Managers and 4 Assistant Sales Managers. I also led a team of 22 customer service representatives. I hired every person and all support personnel. I pride myself on finding people with great drive, and dedication and who are goal-oriented in their approach. Our company worked in the loan consolidation industry. We shattered industry consolidation records by consolidating 110 Million in total consolidations in only 10 months of existence as a company. I monitored, coached, mentored and developed our staff into a national force in the consolidation industry. I also conducted daily and weekly training in the following categories: Sales, Customer Service, Client Retention & Refferals.
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Professional Experience
Established and executed company vision, mission, and strategic direction to drive growth and profitability
Previous successful experience as a call center Owner & Trainer specializing in building cohesive teams that continually exceeded goals.
JK
14324 Spanish Wells Drive
********@*****.***
Key Skills
Trainer Specializing in Sales
Training, Customer Service
Training, Client Retention
Training & Referral Training.
Experienced Motivational
Speaker.
Director of Sales
Collegiate Funding Services,
Fredericksburg, Virginia
January 1997 - November
2000
I led a group of 150 telesales representatives (inbound and outbound) campaigns) to unprecedented growth and 3 consecutive years of revenue success. I worked closely with a group of 15 Sales Managers mentoring, training, and teaching techniques and sales skills. I conducted daily huddles/meetings for large groups and one-on-one meetings. Non Degree in Business
Administration
Northern Virginia Community
College, Woodbridge, Virginia
May 1985 - May 1986
Studied Business Administration
Gold Ball (National Award For
Top Football Coach) Hall of Fame
Football Coach
American Football Association
April 1996
I have been recognized as a national sales leader and trainer. I have given motivational speeches throughout the country. My football coaching career culminated in a 1996 National Championship and induction into the American Football Association's Hall of Fame. I was also elected to the Mason-Dixon Minor League Football Hall of Fame as a Head Coach.
Highly recommended national sales leader. I have references from groups including the National Football League's Retired Player Division and will provide many references upon request
Education
Accomplishments
References
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