Call Center Customer Service
Resume:
Tina Harrison
Phone: 727-***-****
Email: **********@******.***
Objective
To obtain a challenging position which utilizes my skills and experience that has optimum room for growth and advancement while expanding on my areas of expertise in various administration and communication skills.
Ability Summary
Computer proficient with MS Office 365, MS Works, MS Excel, MS PowerPoint, Windows PRO, ASPRO, Microsoft Outlook, Quickbooks, ADP, CDK, E Leads, 100 % Infiniti, Honda, Acura, GM certified, typing 45 wpm, multitask efficient, excellent organizational skills, detail oriented, proven ability to analyze, plan, motivate, and meet personal and team goals, have solid written and verbal communication skills, and the ability to multitask multiple databases to accomplish job duties.
Employment History
05/2023 - 11/2024
Mechanical Claims Under Adjuster
Endurance Warranty, Northbrook, IL
Customer service via phone in call center environment, daily interaction with clients, ensured clients satisfaction with claim progress and adjudication of clients claims for vehicle mechanical repair.
Worked with MAXX call center database, handled approximately 40 - 70 calls daily, multi-tasked multiple service databases, daily opening and closing of mechanical claims as a senior adjuster, handled credit card payments to repair shops,
Scheduled client's for reaper work at preferred mechanical facilities.
Certified 100 % through claims adjuster training through company training .
Maintained Customer satisfaction by resolving customer complaints as per company policy and procedures.
Upon inbound calls gathered customers information, verified inspections, ordered inspections, and documented all vehicle needs for mechanical repairs. Worked reaper facilities to ensure parts were correct and pricing correct at list, searched aftermarket parts for savings, Verified repairs completed and then issued payment after repairs made to repair facilities .
08/2020 - 03/2023
Mechanical Claims Adjuster
PMC Inc, Saint Petersburg, FL
Customer service via phone in call center environment, daily interaction with clients, ensured clients satisfaction with claim progress and adjudication of clients claims for vehicle mechanical repair.
Worked with MAXX call center database, handled approximately 40 - 70 calls daily, multi-tasked multiple service databases, daily opening and closing of mechanical claims as a senior adjuster, handled credit card payments to repair shops,
Scheduled client's for reaper work at preferred mechanical facilities.
Certified 100 % through claims adjuster training through company training .
Maintained Customer satisfaction by resolving customer complaints as per company policy and procedures.
Upon inbound calls gathered customers information, verified inspections, ordered inspections, and documented all vehicle needs for mechanical repairs. Worked reaper facilities to ensure parts were correct and pricing correct at list, searched aftermarket parts for savings, Verified repairs completed and then issued payment after repairs made to repair facilities .
09/2019 - 05/2020
Service Advisor
Dimmitt Chevrolet, Clearwater, FL
Customer service and interaction daily with guests to ensure satisfaction of experience and mechanical repairs to their satisfaction.
Worked with ADP, CDK, Eleads, ASPRO daily to open and close work orders, handled all cash and credit card payments for clients for repairs at dealership.
Certified 100 % GM, per manufacturer training .
Handle multi phone systems, databases to ensure job requirements met per clients needs.
Maintained Customer Service Index ( CSI ) rating by resolving customer complaints and concerns regarding their mechanical repairs.
Daily tasks included documenting customers reaper needs, inspecting vehicle before and after technician began and finished all repairs to ensure repaired correctly. Worked with technician on my team to ensure all guests needs met & repaired correctly before delivering clean vehicle back to client.
06/2017 - 06/2019
Service Advisor
Crown Acura, Clearwater, FL
Customer service, daily interaction with guests, and ensuring of guest experience and satisfaction.
Working with ADP, CDK, and Eleads databases.
Daily opening and closing of work orders, responsible for cash handling, credit card payment, utilizing multi phone systems, scheduling of clientele.
Diligently kept up technical and technician training to keep 100 % brand certification through American Honda/Acura.
Maintained Customer Service Index ( CSI ) rating by resolving customer complaints as per dealership policy.
greeted customers daily, gathered vehicle information, inspected vehicle and worked with customers to ensure all vehicle needs documented . Worked daily with technicians on y team per client's specific information gathered. Communicated with customer about vehicle needs per technicians findings, and what is needed for necessary reapiar and maintenance needs. Inspected work completed by technician.
Ensured vehicle delivery by promised time and vehicle washed and ready for delivery.
01/2014 - 04/2017
Service Advisor/Service Coordinator
Palm Harbor Honda, Palm Harbor, FL
• Customer service, daily interaction with guests, and ensuring of guest experience and satisfaction. • Working with ASRPRO,ADP, CDK database and multi tasking multiple service databases ensuring guest satisfaction. Daily opening and closing of work orders, responsible for cash handling and credit card payments, multi phone system, scheduling of clientele Provided training on administrative policies and procedures for my technician team. Encouraged technicians to keep their skills up-to-date through periodic technical training on new systems. Maintained Customer Service Index (CSI) rating by resolving customer complaints as per dealership policy. Certified 100 % through Honda certification.
02/2011 - 04/2014
Service Advisor
Infiniti of Tampa, Tampa, FL
• Customer service, daily interaction with guests, and ensuring of guest experience and satisfaction.
• Working with ADP database and multi tasking multiple service databases ensuring guest satisfaction. Daily opening and closing of work orders, responsible for cash handling and credit card payments, multi phone system, scheduling of clientele
Provided training on administrative policies and procedures for their team. Encouraged technicians to keep their skills up-to-date through periodic technical training on new systems. Maintained Customer Service Index (CSI) rating by resolving customer complaints as per dealership policy.
Certified as warranty administrator 2013 for Infiniti/Nissan
Worked with AS400 database/transitioned to CDK
Recruited and supervised the service technicians for their teams and monitored their performance in servicing of customer's vehicles. Provided training on administrative policies and procedures for individual teams.
Education History
Health Administration
3 Years of College or a Technical or Vocational School
St. Petersburg College, FL
General High School Curriculum
High School Diploma
CHAMBERLAIN HIGH SCHOOL, Tampa, FL
Occupational Licenses, Certificates and Training
01/2013
Certified Warranty Administrator Ni
Nissan of America
Detailed References
References Available on Request
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