Scrum Master Software Development
Resume:
SRI KEERTHI DEVINENI
LOCATION: JACKSONVILLE, FL
*************@*****.***
https://www.linkedin.com/in/sri-keerthi-devineni-261879202/
Summary
A certified Scrum Master and Certified tester with nearly 10 years of experience in IT with Insurance, Banking Utilities, software development.
Proficient in the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
Planned and conducted requirement gathering sessions with key project stakeholders and subject matter experts. Documented user stories and reviewed with project stakeholders and SMEs.
Worked on an Agile projects and Agile-based/Agile-Waterfall Hybrid development projects.
Having proficiency in managing Scrum Ceremonies like Sprit Planning, Release Planning, Retrospectives and Demo’s.
Experience in preparing project estimates, resource planning, project scheduling and communicating the project status updates on the project within and beyond the team.
Created WBS, drafted estimates for resources, budget, time required for each phase of the project for successful completion.
Experience in analyzing requirements, designing, executing manual and automated test cases, test conditions.
Participated in project design sessions for Business Scenarios and Enhancements (on existing systems) with the functional and technical team.
Experience in working in offshore/onshore model and successfully managed the offshore team. Experience in conducting daily standup/status meetings to get status on tasks and preparing the status reports.
Have experience in using RPA to process the ACH and cheque payments.
Followed HIPAA procedure while handling members health records during claims process analysis.
Have understanding on Medicare and Medicaid policies related to public health and how they are related to insurance plans and the claims process.
Created PEGA campaign templates for our sales tool based on the Florida Blue standards.
Created MockUp URLS to navigate from Campaign page to Enroll page for Large group sales.
Experience in API testing using swagger, postman and soup UI.
Experience in Database validation using SQL queries.
Experience in PEGA, Mainframes, Java, SQL, MS Office, and MS Suite.
Highly Proficient in different types of testing like Regression Testing, System Testing, Integration Testing, User Acceptance Testing, Performance Testing, and Smoke Testing.
Performed root cause analysis on defects and continuously enhanced test cases to cover various use cases in Rally and HP ALM.
Expert for business processes design, integration, and solution strategies across multiple domains.
Expert in Test Planning, Test Cases Design, Test Environment Setup, Test Data Setup, Defect Management, Configuration Management.
Worked with Product Owner and Subject Matter Experts to analyze the scope of the project and to jot down the acceptance criteria for the user-stories.
Used XML Spy, Altova tool to mock test XMLs to meet testing scenarios and used Beyond Compare Tool to validate response XML tags.
Certifications
Certified Scrum Master (Completed: December 2019)
ISTQB Certified Tester Foundation Level 2018 (Completed: August 2019)
SAP Three-Course Student Recognition Award (Completed: November 2014)
Configuration & Implementation for Global Systems using SAP Software University Certification (Completed: November 2014)
ABAP Programming Managerial System using SAP Software University Certification (Completed: November 2014)
Enterprise System for Management Using SAP Software University Certification (Completed: November 2013)
Technical Skills
Operation Systems
Windows, Linux
Language
SQL, HTML JAVA, SPARK SCALA
Database
Oracle DB2, MS-SQL Server, MS-Access, HIVE
Tools and Technologies
Siebel, PEGA PRPC 7 & 8, IBM Data Studio for DB2.
Testing Tools
Rally, HP ALM, IBM Rational Requisite Pro, HP Quality Center,
Utilities/Others
MS-Word, MS-Excel, MS-PowerPoint, MS-Visio, SOUP UI, Swagger, HP UFT, Altova, Beyond Compare, SnagIt, Postman, Confluence, TFS.
Experience
Florida Blue (Blue Cross Blue Shield of Florida) – Jacksonville, FL May 2022 to Till date
Sr.IT Business Analyst & Scrum Master/IT Project Manager
Worked with Product Owner and business to discuss on the business functionality of Member Enrollment and other project enhancements.
Gathered requirements by attending business meetings and created features and user stories based on the discussion session.
Worked on resource planning and had multiple meetings between different phases of the project to make sure we are meeting the timeline for the project completion.
Conducted sprint reviews with business to make sure we are meeting their expectations and to identify any gaps in the requirements.
Created and submitted the budget estimates for various projects assigned to our team during the PI planning for the finance approval.
Performed SWOT analysis on the business functionalities.
Created user stories to document the requirements for the Member Migration process which is part of a initiative to retire a legacy system RBMS.
Worked with project managers to get the timelines for the different project milestones and communicated with the scrum team for the completion.
Conducted user story grooming sessions to groom and point the user stories in backlog.
Conducted sprint planning sessions to prioritize the functionality to completed based on the business use cases.
Performed validation on the transcripts created and the fields populated for IVR calls.
Worked on Member or patient related documents and followed HIPPA guidelines while viewing and presenting my observations with team.
Worked on Medicare and Medicaid plan rate book design and analysis to make sure the premiums and benefits provided are matching the public health standards.
Used salesforce tools to customize the under65 and over65 individual sales leads and opportunities process.
Configured the leads and opportunities distribution, redistribution and re-redistribution process to agents to process the individual sales.
Worked on Mockup campaigns screens created in salesforce platform as part of individual sales marketing strategy.
Worked with Business to co-ordinate UAT sessions, test scenarios review and test data prep.
Worked with Integration team for coordinating End-to-End testing sessions and integration testing sessions.
Worked on data identification for End-to-End and business UAT based on the data requirements provided.
Ran SQLs to perform DB validations and made sure all the changes made in UI are getting updated to backend tables after the appropriate actions are performed.
Reviewed Dev team’s unit test cases and performed high-level validations before accepting user stories at the end of the sprint.
Used Spark scala jobs to load the data into Hive tables, Send Json payloads to the integration teams and to load the data into the db2 tables after all the data transformations.
Managed offshore testing team and conducted daily status review meetings to collect updates from the offshore team.
Conducted UAT sessions, Sprint Planning session and worked towards tasks completion.
Conducted Pre and post deployment activities and shared Post deployment documentation with Admin team.
US Bank – Portland,OR(Remote) August 2021 to May 2022
Sr.IT Business Analyst & Scrum Master
Worked with Business line users to gather and documented requirements for the Payment IQ project.
Scheduled Agile ceremonies like User Story grooming, Daily Standup meeting, Sprint Retrospective meetings.
Attended meeting with Project managers to align the sprint deliverables to the project timelines and worked towards meeting the project milestones.
Working on Pact (Exiting Bankruptcy Payment application) to Payment IQ (New Bankruptcy payment application configured in Repay) upgrade Project phrase 1.
Worked with Repay and TIBCO team to check the feasibility of the requirements mentioned in the user stories and Ideas discussed with Business Line users.
Conduct/Participate in TOS and BL status meetings to provide or get status on tasks and Testing Activities.
Worked on creating configuration document which guide for Auto posting, Auto Reject, Auto queues rules related to MSP(Black Knight) postings.
Used KIBANA Logs to check the IVR and Agent activities in the system.
Worked on NDC, NON NDC, Customer checks scanning requirements to process the payments.
Used Robotic process automation tools to process the payments for most of the payments received for bankruptcy system.
Worked with MFS team to checking requirements for the Auto Sys Jobs and how the files must be picked, Processed and Archived in Network Folders.
Participated in regression both production and Non-Production environments when a new change is deployed.
Worked with Dev team to understand the changes made, impacts on the existing system, and identified the validation points.
Worked with Product owner, Business Line users, Dev team to groom and prioritize the user stories.
Ran SQL queries to validate the transaction made to identify the application failures and the root cause.
Ran SQL and MYSQL queries to pull extracts related to Bankruptcy workstation.
Worked on POSTMAN, SoapUI for IT validations before moving the code to UAT.
Worked on POSTMAN Read request to check the information which we are sending to Repay when they send request for the bankruptcy loan accounts and we use Write request to validate the Writebacks we get from Repay and how they are processed By TIBCO (US bank) and postings to MSP (Black Knight Portal).
Created User stories for INC created in ServiceNow for the failures in Production for our Bankruptcy applications.
Working on Production and Non-production environments as part of QA validation.
Created KB articles to support Production Support Team.
Created Pre and Post Validation documents as part of deployment activities.
Florida Blue (Blue Cross Blue Shield of Florida) – Jacksonville, FL December 2017 – July 2021
Sr. IT BSA/QA (PEGA Test Lead) & Scrum Master
Worked on scheduling of work for the team members and provided guidance to meet technical and financial objectives.
Organized and managed Scrum Ceremonies like Sprit Planning, Release Planning, Retrospectives and Demo’s.
Planned and conducted requirement gathering sessions with key project stakeholders and subject matter experts.
Documented user stories and reviewed with project stakeholders and SMEs.
Assisted Project Manager in tracking the overall project outcome including any risks or deferred scope.
Created artifacts such as Requirement Management Plan, Business Requirement Documents, Process Flow Diagrams to support the established business needs.
Worked with the UI team in building wireframes/prototypes for the various Small/Large Group Quoting (Sell Point) tool screens in PEGA PRPC to achieve a user-friendly experience.
Managed offshore testing team and conducted daily status review meetings to collect updates from the offshore team.
Perform backlog planning based on project implementation dates and discuss with the Agile triangle regarding the expected deliverables.
Executed automated test cases using HP Unified Functional Testing 12.5 automation tool.
Efficiently used SQL queries to test the required data is updated in the integration database tables.
Worked on the PEGA upgrade project and validated the application UI changes, performance of the project.
Performed PEGA clipboard testing using developer portal. And ran activities with developer access and used TRACER to identify the integration failures.
Worked on Siebel and PEGA integrated projects and provided SOP documents for users and the external teams.
Proficient in analyzing Splunk reports created based on the PEGA logs.
Worked on creating campaign pages using PEGA tools and emails are send to the members as part of registration process.
Enrolled members to test campaigns and make sure the layout is matching the Florida blue standards.
Initiated requests via SOUP UI and validated the received responses in the Swagger tool.
Worked on Performance Testing using HP Load Runner and Chrome Developer tools.
Conducted business reviews with the developer and analyst to reduce the requirement gaps.
Responsible for ensuring end to end testing methodology, including all appropriate documentation and requirements.
Florida Blue (Blue Cross Blue Shield of Florida) – Jacksonville, FL June 2016 – December 2017
IT Testing Specialist
Worked on Siebel and PEGA platforms which involve Agile projects and Agile-based/Agile-Waterfall Hybrid development projects.
Worked on Siebel - Java integration projects and validated the XML tags based on the data mapping provided and schema.
Analyzed User and Functional Requirements Specifications.
Worked on Siebel service requests created by various integration teams and performed activities to close the request.
Performed GUI testing for Siebel server upgrade project, which involved testing the data displayed, layouts of the screens, views, and entities like Pick applets, MVG applets, Static Pick list, APP-level changes.
Conduct Performance Testing and Security Vulnerability Testing across several different environments after the code merge.
Document defects in HP ALM and attend the triage to evaluate priority of defect with business based on overall application functionality and Participate in Root Cause Analysis sessions.
Worked on the PEGA upgrade project and validated the application UI changes, performance.
Performed PEGA clipboard testing using developer portal and ran activities with developer access and used TRACER to identify the integration failures.
Ran queries in Siebel applets to retrieve and export the data into excel file and provided the extracts to the business.
Reviewed Siebel use case documents prepared and executed test scripts and uploaded the test results and defects in HP ALM.
Co-ordinated with Users and other people in the team to prepare UAT data for UAT testing for every enterprise release.
Conducted weekly Walkthroughs and participated in QA meetings on how to improve current processes and reduce the turnaround time.
Business Intelli Solutions Inc. – Frisco, TX September 2015 – June 2016
Programmer Analyst (BSA/QA)
Documented and created Business & Technical Requirement Documents, Use-Cases, and Process Flows and Requirements Traceability Matrix spreadsheets for various projects.
Work with technical architects and business users to discuss issues on the existing systems as well as the impacts on the new implementations.
Worked on the Siebel UI and validate the system capabilities in various views and applets.
Worked on the Siebel records export functionality for retrieving opportunity data to provide to the business on demand.
Worked with other developers to understand the functionality and process flow of the business scenarios identified during the requirement sessions.
Performed validation on all the assigned user stories in the sprint and provide detailed analysis on test results.
Created Bugs and defects in HP ALM for the issues identified in the system.
Captevo Inc. – Troy, MI May 2015 – September 2015
Programmer Analyst (QA)
Worked closely with the technical team to attain technical and functional knowledge.
Researched applicable business and management practices for implementation of company programs and operations.
Worked on testing the effectiveness and Accuracy of functionality. Participated in the facilitation and coordination of user acceptance testing.
Worked with development team to schedule, execute and test design enhancements evaluating and recommending quality improvements.
Ensured test results are accurate, thorough, and appropriately documented.
Zytrix Softlabs Private Limited – Hyderabad, India October 2011 – June 2013
Programmer Analyst (QA)
Attended requirement meetings and documented meeting notes and circulated among the team.
Participated in design meeting to understand the project scope and technical information of the application.
Prepared regression test plan for feature enhancements.
Worked with dev team to identify the unit test and system test scenarios.
Documented and resolved errors and provided feedback on testing activity through weekly reports.
Education
MS, Information Systems – Central Michigan University Graduated: 2014
Post Graduate Diploma, Management – JNTU Graduated: 2012
BTech, Information Technology – JNTU Graduated: 2011
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