Customer Service Front Desk
Resume:
Sep **** Current
Oct **** May 2022
Nyla Case
Professional Summary
Dynamic and detail-oriented student at the Fashion Institute of Technology with over four years of experience in customer service, front desk reception, and administrative roles. Proven ability to provide exceptional client support, streamline office operations, and maintain a professional and welcoming environment. Adept at multitasking in fast-paced settings, managing schedules, and handling sensitive information with confidentiality. Strong interpersonal skills and a passion for fashion and design, seeking to contribute to a team-oriented workplace that values creativity, efficiency, and exceptional service.
Work Experience
Cafe Associate
Chelsea Piers Fitness New York City, New York
Created custom beverages and dishes based on company guidelines while catering to customer dietary restrictions, guaranteeing high levels of satisfaction and encouraging return patronage
Ensured that a clean, organized, and hospitable atmosphere was maintained through strict adherence to health and safety regulations
Provided outstanding customer service by warmly welcoming patrons, taking orders, and overseeing prompt and precise preparation of food and beverages Efficiently managed cash handling on a daily basis, meticulously processing transactions and reconciling registers at the close of each shift with perfect accuracy Worked closely with colleagues to optimize workflow efficiency during busy periods Medical Receptionist
Family Care USA Dallas, TX
Greeted and assisted an average of 20+ patients daily, creating a welcoming and professional atmosphere that improved patient satisfaction scores by 15% Managed complex phone system, fielding inquiries and transferring calls to appropriate departments while emphasizing professionalism and clarity Processed insurance verifications and billing inquiries, resolving issues promptly to support smooth administrative operations
Monitored and ordered office supplies to ensure efficient daily operations, collaborating with vendors to meet budgetary requirements
Maintained and updated patient records in electronic health systems with a 100% accuracy rate, ensuring compliance with privacy regulations (HIPAA) Front of House Team Member
McAlister's Deli Dallas, TX
Processed cash, credit, and mobile transactions efficiently, ensuring register accuracy and meeting company standards for financial handling
Manhattan, New York 10001
********@*****.***
May 2026
May 2022
Maintained detailed knowledge of menu items, promotions, and loyalty programs to provide accurate information and upsell offerings
Accurately took and entered customer orders, providing recommendations and answering menu questions to assist guests with dietary preferences and needs Welcomed guests with enthusiasm and professionalism, ensuring a positive dining experience
Education
Communication Design Foundation
Fashion Institute of Technology New York, NY
High School Diploma
Plano East Senior High School Dallas, TX
Skills
Upselling and Cross-Selling Techniques Customer Service Interpersonal Communication Complaint Handling and Resolution Microsoft Inventory Management
Visual Merchandising Appointment scheduling
Languages
Spanish, Advanced (C1)
French, Bilingual or Proficient (C2)
Chinese (Mandarin), Intermediate (B1)
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