Customer Service Patient Access

Donna Jackson

****************@*****.*** 313-***-**** Saint Clair Shores, MI

SUMMARY

Dedicated professional with 21 years of experience in customer service and patient access roles, seeking a Customer Service Clerk position. Skilled in multitasking, correspondence analysis, and insurance verification. Excel in client assistance, data processing, and maintaining workflow efficiency. WORK EXPERIENCE

Wayne Metro Community Action Agency Saint Clair Shores, MI Customer Service and Patient Access Representative Mar 2022 - Dec 2022

• Assisted clients with the completion and submission of home property tax applications to secure eligibility for grant assistance in repairs and maintenance.

• Provided comprehensive information and guidance on grant payment processes to ensure client understanding and successful property upkeep.

• Collaborated with the Dan Gilbert Foundation to facilitate client access to financial support programs aimed at sustaining home ownership.

Harvard Resource Solutions LLC Troy, MI

Correspondence Analyst Nov 2020 - Jul 2021

• Analyzed and tracked provider inquiries using Facets and Pega systems, ensuring timely responses to service requests.

• Provided remote multi-tasking support for Hap Medicare and Medicaid departments, addressing member needs via email, fax, and mass mailing.

• Managed distribution of forms, eligibility of benefits information, provider directories, and PIP letters, enhancing member service efficiency.

Conifer Health

Patient Access Representative Jun 2014 - Sep 2020

• Delivered exceptional customer service by effectively managing data entry and ensuring the accuracy of insurance and referral information.

• Enhanced patient experience by providing timely registration information, contributing to a smoother and more efficient patient intake process.

• Successfully handled collections of copays and deductibles at the point of service, maintaining financial integrity and patient satisfaction.

Henry Ford Health System Detroit, MI

Customer Service Representative Nov 2012 - Jan 2014

• Greeted patients and families, provided essential assistance during registration, and accurately verified insurance coverage.

• Updated patient demographics in Epic and Paragon systems and scheduled preregistration for both inpatient and outpatient procedures.

McLaren Macomb Medical Center Mount Clemens, MI

Patient Access/Admission Representative Oct 2003 - Sep 2012

• Served as a liaison for bed coordination, facilitating assignments for general and telemetry units.

• Managed a multi-line phone system, ensuring efficient communication across departments.

• Maintained cleanliness and safety standards in the workplace, while also monitoring and managing inventory levels. Great Lakes Rehabilitation Hospital Southfield, MI Data Processing Billing Clerk Nov 1999 - Apr 2003

• Streamlined order entry and managed accounts receivables and payables, ensuring accurate record-keeping and financial integrity.

• Handled customer complaints and proficiently balanced monthly cash reports, utilizing Microsoft Office Suite for data management and reporting.

EDUCATION

Shaw College at Detroit

Certificate, High school diploma or GED

Detroit, MI

CERTIFICATIONS

Certificate Awarded, Academy of Health Careers

Certificate Awarded, Shaw College at Detroit

SKILLS

Insurance Verification • Blue Cross • Web Denis • Mi Health • Hap • Aetna • Medicaid • Medicare • Tricare • Collections • Coding • Billing • Scheduling • Epic • Order Entry • Phone Etiquette • Medical Scheduling • EMR Systems

• Medical Terminology • Medical Billing Assessments • Customer Service • Accounting • Data Key Entry • Medical Records • Citrix • SharePoint

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