Software Development Quality Assurance

Alan R. Roberds

Atlanta, GA ***** 404-***-****

*********@*****.*** www.linkedin.com/in/alanroberds

A seasoned professional with years of experience in the software development industry working with high-tech organizations. A resourceful, creative, and motivating leader with great communication and people skills as well as a strong technical background. Skilled at establishing departments from scratch as well as strengthening existing departments, developing processes and procedures, and managing all aspects of the software development life cycle. Years of managing manual and automation teams in one location, multiple locations, and offshore teams while working in several different development methodologies including Agile and Waterfall. I am a champion for automation to ensure quality-driven applications.

Core Competencies:

• Software Development Lifecycle Management

• Client Relationship Management

• Process Development/Improvement

• Organizational Change Management

• Agile/Scrum Methodologies

• Release/Delivery Management

• Certified Manager of Quality

• Quality Assurance

• Personnel Skill Development

• Policy and Procedures

• Product Management

• Test Automation

• Performance Testing

• Certified Software Quality Engineer

PROFESSIONAL EXPERIENCE

SIGHTLINE Payments 3/23-3/24

Director of Quality Assurance

• Led the efforts to continuously improve and innovate the quality systems and processes within Sightline Payments.

• Collaborate closely with peers from Development, Product Management, Dev-ops, and Risk/Compliance to ensure solid communication between departments and regulatory `requirements and risks.

• Manage the projects and daily activities for the manual, mobile, and automation testing efforts for payment processing and online gaming applications.

• Defined and enforced QA standards, methodologies, and best practices across all projects.

• Identified needs and gaps within the process flow and software development life cycle and proposed changes to the current process.

• Implemented new policies and procedures to improve the quality and reliability of the cashless applications and mobile apps used by casinos and sportsbooks nationwide.

• Developed and maintained quality metrics to track the defects, escaped bugs, and overall improvement in the software.

• Introduced automation for the player portals, backend API testing, and mobile apps as well as tools to test various devices and browsers to ensure better quality and user experience.

• Ensured the code and SQL statements were moved to the various test environments and the configurations of those environments were set up correctly.

• Lead and mentor the QA analysts and SDETS coaching them towards a path for professional and personal improvement, fostering a culture of excellence, and continuous learning.

• Establish standards for documentation such as Test Plans, Test Cases, and bug reporting.

InsightGlobal 06/21-12/22

Senior Quality Assurance Manager

• Collaborated closely with IT Leadership to build productive scrum teams to deliver quality software to the end users which makes their jobs more effective and efficient.

• Champion for Quality across the entire IT organization and evangelist for the importance of Quality across the company.

• Create and maintain the budgets for multiple Quality teams.

• Member of the Agile Transformation Office for creating agile processes and transitioning the teams to Agile/Scrum processes.

• Manage the day-to-day quality responsibilities and Human Resource duties for a team of 26 which includes managers, manual quality engineers and SDETS.

• Led the automation team working to fully automate the regression test suites for UI and API tests to improve coverage and turnaround time.

• Oversee the decision for the automation framework and tools used in the automation effort.

• Manage the performance testing efforts including load testing and response time testing.

• Worked with the Platform Solutions team to ensure quality in the company's “Digital Transformation” including new AI and machine learning applications.

• Managed the testing resources for the Business Intelligence team, which provides analytics for multiple business units within the organization.

• Implemented and revised employee training and education programs for onboarding new employees and for advancing current employees.

• Create dashboards for reporting metrics from Jira and qTest for multiple product teams to provide transparency to upper management.

Quality Assurance Manager/Release Manager 09/18-06/21

• Managed the testing effort for all internal applications including assuring third-party tools were fully integrated with the legacy and new proprietary systems used by all the business stakeholders.

• Oversaw a team of 18 quality engineers, comprised of both manual and automation engineers.

• Created test plans, reviewed, and wrote test cases, and provided results statistics and metrics to upper management and the business throughout test cycles.

• Managed and organized the frequent data changes, code pushes (both internal and external) and maintenance updates applied to the QA, UAT, and production environments.

• Ensured the proper amount and type of data was available for the large number of transactions being executed during the performance testing cycles.

• Scripted and ensured the proper execution of the deployment playbooks during the dress rehearsals to the staging environment and releases to the production environment.

• Supervised the OS updates and associated testing throughout the various stages of the deployment process.

• Created a variety of dashboards in Jira and qTest for the product teams to provide metrics and feedback to upper management.

• Conducted weekly approval meetings involving all teams to determine the health of the release train.

InterContinental Hotels Group (IHG), Atlanta, GA 06/18-09/18

Deployment/Test Manager

• Worked with the Project Manager and department leads to create the deployment plan template for a major CRS upgrade.

• Met with department heads to ensure the release plan was well documented and organized to ensure a smooth deployment with minimal downtime.

• Integrated the deployment plan with the overall project plan for the major release.

• Created and managed the playbooks for going live.

• Organized the test results for testing efforts of the various teams throughout the company.

• Provided weekly updates on the overall testing effort.

NCR Corporation, Atlanta, GA 08/16 – 03/18

SW Quality Engineering Manager, Retail Payments Solutions

• Managed the software quality teams for numerous connected payments product branches including OpenEPS, ServerEPS, WebEPS and mobile testing groups.

• Led a team of 18 direct reports situated in various locations in the US while also working in conjunction with several testing teams in India to incorporate the “Follow the Sun” model of testing.

• Coordinated closely with the Agile teams to provide estimates and to ensure deadlines were met, test coverage was complete, and results were published to the business for simultaneous releases for the connected payments products.

• Provided strong quality point of view during planning, sprints, and the Go / No Go meetings prior to release decisions.

• Implemented new processes and policies that helped reduce escaped defects by 60%, improved test coverage by 75% and increased automation coverage by 80%.

• Oversaw the certification process for both clients Point of Sale systems and processing transactions for payment terminals connected to specific host systems.

• Managed the installation and version updates of a variety of pin pads used in the payments testing process.

• Coordinated and prioritized resources across projects, established and enforced quality standards, and reported testing status with meaningful metrics.

• Responsible for the procurement and accuracy of the equipment inventory for the testing team as well as maintaining up-to-date documentation of the tools and equipment used daily.

• Provided regular status updates to management on the current position in the test cycle for each major release and point fixes.

• Worked with each team member on their career objectives and future path to ensure employee satisfaction and advancement within the company.

• Championed the drive for better product quality and ensured that the Quality team was successful.

• Organized regular cross-training sessions to ensure knowledge transfer within the QA teams.

ABB ENTERPRISE SOFTWARE, Atlanta, GA 08/14 – 10/15

Quality Assurance Manager

• Oversaw quality management, team management, and testing efforts for several products for power systems software provider while establishing new policies and procedures for the teams to make testing efforts more effective and efficient.

• Managed Quality Assurance resources for multiple product lines located in different offices within the US and India for a global leader in power and automation technologies.

• Assessed and allocated all QA/QE resources (12) for different project Agile scrum teams working on the development of several products including new mobile applications.

• Oversaw the automation and performance testing efforts for new products as well as expanded regression automation efforts for established products. The teams used Selenium and UFT for automation, ALM as the test case repository, and for mobile testing, the team utilized Selenium framework and Nightwatch or Appium on the IOS, Android, and Windows devices.

• Provided monthly metrics to upper management and internal clients tracking the status of defect trends, defects by release, and current defect backlogs.

• Worked closely with Product Owners, Product Managers and Development Managers, planning sprints and ensuring product quality was the responsibility of all members of the scrum team.

• Created high-level test plans for each major release and worked with QA analysts, creating/reviewing more detailed test plans/cases for releases.

• Represented the QA teams in the Gate review and product status meetings providing critical release statistics.

BUSINESS SOFTWARE INC, Norcross, GA 03/05-04/14

Quality Assurance Manager

• Oversaw product management, release management, and testing efforts for all of the tax compliance products offered by BSI.

• Managed quality assurance team (10) and product architect team (5) for the web-based, client-server and new mobile applications used by BSI clients.

• Built QA department from scratch while establishing new policies and procedures.

• Worked closely with the QA analyst during the test plan and test case creation process to ensure thorough and complete testing of the Java and .Net applications.

• Utilized SQL statements and OBIEE reports for backend database verification testing.

• Provided product demonstrations and training to internal departments, prospective clients and customers.

• Client-facing responsibilities included conducting training classes, providing installation assistance, troubleshooting issues, evaluating client needs and overseeing focus groups for new features.

• Wrote and maintained the processes and procedures for the departments.

• Created and executed regularly scheduled automated batch tests and UI automated tests using WinRunner to ensure product stability.

• Worked closely with development to ensure all test scenarios, bug fixes and customer complaints were addressed in releases while also managing customer expectations during product hand-off.

FEDERAL HOME LOAN BANK OF ATLANTA, Atlanta, GA 05/03-3/05

QA Lead

• Oversaw quality assurance and testing for the web-based applications used by the Bank and its Members.

• Wrote and maintained procedures and processes for the department, as well as managed the release of enhancements and fixes for multiple browser-based products.

• Involved in product testing while also mentoring other Quality Assurance Specialists in test creation, execution and automation.

• Introduced UI automation process for release testing as well as regression testing.

ADDITIONAL EXPERIENCE

VISIONARY SYSTEMS INC., Atlanta, GA 10/01-1/03

Technical Associate/QA Analyst

SERVIGISTICS, Marietta, GA 11/00-7/01

Product Specialist/QA Analyst

LEASE PLAN U.S.A., Atlanta, GA 12/96-11/00

Product Specialist/QA Analyst

Computer experience

Automation Tools: WinRunner, Loadrunner, Astra Quick Test, Quality Center, QA Run, Test Director, ALM, Selenium, IntelliJ, Protractor, Cucumber, Cypress, Python, Postman, SoapUI, Rest Assured, Swagger, Kendo UI, Appium, NightWatch, UFT, Gatling, JMeter.

Applications: erecruit, Tableau, Power BI, Kafka, CVS, PVCS, Websphere, SalesForce, Apache Tomcat, SAP, Lawson, Sharepoint, Test Track, TestRail, qTest, Bugzilla, Trackrecord, Toad, Remedy, RoboHelp.

Databases: SQL, Oracle, MondoDB, AS400, UNIX, DB2, Linux.

Tools: Microsoft Office, PowerPoint, Excel, Outlook, TFS,MS Project, Lotus Notes, Freelance Graphics, Version One, JIRA, Rally, Azure DevOps, Alteryx, Get, GetHub, Bitbucket, Crystal Reports, Okta, Visio, Lucidchart, Confluence, Swagger, Zephyr, Virtual Terminal and POS Test tool

Other: Windows, IOS (Applepay), Android (Androidpay), Mobile Devices, Slack, Stride, Skype, Microsoft Teams, internet browsers

EDUCATION

MBA - Masters of Business Administration in International Business - Graduated with Honors

American Intercontinental University, Dunwoody, Ga

BBA - Bachelors of Business Administration in Management with a minor in Marketing

Mercer University, Macon, Ga

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