Production Control Customer Relations

JACK CONNER

**** ********* ***** **

Jacksonville, FL 32223

Cell 904-***-****

Home 904-***-****

Email ********@*******.***

SUMMARY

Over 29 years experience plus an executive MBA. Particularly effective in managing over multiple disciplines with a proven track record of increasing the efficiency of an organization by implementing new strategies. Skilled in analyzing a company’s ability to meet customer demands and implementing changes that drive production. Strong logic, mechanical & electrical aptitude provides the ability to work with executive management, MIS and engineering to lead new programs and large scale projects.

QUALIFICATIONS

- Leadership of multiple departments - Corporate purchasing & inventory

- Managed Production Control - Business & marketing development

- Contract negotiations - Accounting & payroll

- Customer Relations - Sales engineering & marketing

- Litigation management - P & L responsibility

- Project Management - EHS, EPA, BRC & OSHA compliance

ACHIEVEMENTS

Increased Profitability $1.5M improvement in profitability within one of year of control

Commercialized a new production process and production line through optimization of automation, process measurement, quality control and BRC compliance

Increased ROI by 8% in the first 12 months of negotiating contracts for an international corporation

Lowered overtime 15% managing production control of an $85M manufacturing facility

Reduced warranty expense by 30% leading a warranty and customer relations department that handled domestic and international customers

Improved employee retention 50% by developing and implementing a new self-funding corporate hourly compensation program

Decreased operating costs $50K during a six month period of improving Human Resource recruiting and processing

Raised earnings by $210K through review of product lines and negotiations

Saved $180K in legal fees through mediating six lawsuits in one year

Cut production line shortages 97% by developing a new strategy for production control schedules and manufacturing replenishment systems

Brought production on schedule from being two weeks behind through planning and scheduling at a six product line yacht manufacturing plant

JACK CONNER… Page 2

EXPERIENCE

Hans-Mill Corp – Jacksonville, FL 2021- 2023

General Manager

Full P&L responsibility for a manufacturing operation selling to WalMart. Designed and implemented a new packaging line allowing the company to meet its’ delivery requirements for the first time in 3 years. Through cost control, planning, restructuring and risk management increased profitability $1.2M resulting in an overall positive result in my first year.

Polytech America, LLC – Jacksonville, FL 2013 – 2020

Vice President- Operation

Responsible for all business and operations of a new $5M production line including daily manufacturing, program development, employee management, physical plant, profitability, QMS, BRC compliance and process optimization. Led the $2M project to increase capacity of this line. This project included engineering, contracting, design, programming, electrical and mechanical. The successful, on time, completion of this project has resulted in commercial orders for the first line of this type in the United States.

Interline Brands Inc.- Jacksonville, FL 2010 - 2012

Product Manager HVAC

Responsible for the merchandising of a $135M HVAC product line. Including contract negotiations, product selection, inventory forecasting, marketing, advertising, sales and profitability. Introduced a new private label brand program requiring coordination with several internal departments and new computer code. Developed pricing structures, bid packages, and department procedures.

Luhrs Corporation- St. Augustine, FL 1999 – 2009

Director of Customer Relations (2003 – 2009)

Responsible for Warranty, Customer Service, Quality Control, Litigation, and EH&S. Maintained warranty budgets and reports. Acted as legal contact and managed product liability litigation. Set warranty policy and approved dealers. Implemented QC policies improving initial quality.

Production Control Manager (2005 – 2006)

Scheduled and planned production in a multi-line yacht manufacturing facility. Returned production to on time status while reducing overtime. Developed a manufacturing planning system.

Assistant Director of Finance (1999 –2003)

Responsible for HR, Accounting, Purchasing, Payroll, and EH&S. Developed a department for Luhrs Marine Group companies to leverage volume purchasing and utilize common parts throughout all companies.

W.W. Grainger Inc.- Lincolnshire, IL 1995 – 1999

Product Line Manager (1996 – 1999)

Responsible for lighting and electrical product marketing and catalog offering. Generated $210K in earnings through product line reviews and operational improvements.

Quotation Specialist (1995 – 1996)

Analyzed national accounts and increased margins by 2% at a $5 billion company while retaining or increasing order volume.

EDUCATION

Lake Forest Graduate School- Lake Forest, IL 1999

Master of Business Administration – Executive Management

Jacksonville University – Jacksonville, FL 1988

Bachelor of Science – Psychology

Minors – Communications & Marketing

References available upon request

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