Customer Service Restaurant Manager
Resume:
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Personal informations ***********@*****.***
Bhagya Bhavan, 690103, Aleppey (India)
Male
Indian
Summary To increase the shareholder value and maximize profit by improving the operational efficiencies and maximum utilization for the available resources. Professional experience Manager
ALREEF PANASIA MANAMA
21 Jun 22 - Present
Business or sector: Hotel/Restaurant
Manager
Madathil Regency Kottiyam, Kollam
2 Feb 22 - 10 Jun 22
Oversees planning for special events. Appropriately delegates tasks to staff. Selects and purchases liquor and other supplies. Oversees staff, including bartenders and barbacks, and, in some cases, wait staff, and kitchen staff as well.Provided restaurant guests with friendly and professional service, excellent food quality and consistency of execution in an attractive, well-maintained environment.
Assisted with ordering and inventory, maintaining and stocking all bar items. Orchestrated all social functions to including private parties, business meetings and formal engagements.
Established new marketing techniques increasing overall revenue. Business or sector: Hotel/ Bar
Operations Manager
Novotel Hotel Zurich, Switzerland
21 Jul 18 - 13 Jan 22
• Need to assist in the preparation of annual budgeting and monthly forecasting processes
• Fully responsible for all aspects of all departments
• Support and work with all Head of departments in all aspects of running the hotel
• Conduct regular operations team meeting with all HOD Daily / Weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedback and action taken for service recovery and also any staff issues. Minutes of the meeting to be sent to Director
• Ensure SOP implementation in all departments and check the same during, routine operational checks. Director guidance to be taken whenever required
• Check & report ARR/Rev.PAR (ADR) & APC to Director Daily basis
• Monitor the purchase / indent / request ions of each department, the accounts receivable ( collection from debtors) and the accounts payable( payable to the vendors / suppliers etc)
• Randomly inspecting the store ( f& b kitchen) to check the stock, In hand( quality, par level stock, expiry etc) with the F&B Manager & Executive Chef
• Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture
• Assessing and reviewing customer satisfaction and the service recovery process 19 Sep 23 Resume created by CVpop - www.cvpop.com Page 2/3
• Conduct Weekly or daily conversation with marketing people for enquiry & follow up for grow up the business
• Available on call 24 hours a day to resolve any urgent problems
• Responsible for revenue optimization
Business or sector: Hotel /Restaurant /Bar
Assistant General Manager
The Great India Holidays Group of Hotels Kodaikanal
,Munnar
6 Feb 17 - 14 Jan 18
• Fully responsible for all aspects of all departments
• Support and work with all Head of departments in all aspects of running the hotel
• Ensure the premises are in operative conditions as per the category of the hotel to receive and serve the guest
• Conduct regular operations team meeting with all HOD Daily / Weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedback and action taken for service recovery and also any staff issues. Minutes of the meeting to be sent to Director
• Ensure SOP implementation in all departments and check the same during, routine operational checks. Director guidance to be taken whenever required
• Monitor the purchase / indent / request ions of each department, the accounts receivable ( collection from debtors) and the accounts payable( payable to the vendors / suppliers etc)
• Randomly inspecting the store ( f& b kitchen) to check the stock, In hand( quality, par level stock, expiry etc) with the F&B Manager & Executive Chef
• Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture
• Monitor the co- ordination between all departments for smooth & efficient operations
• Assessing and reviewing customer satisfaction and the service recovery process
• Conduct Weekly or daily conversation with marketing people for enquiry & follow up for grow up the business
• Monitor and maintain operation & over head cost in order to maintain the maximum revenue to the organization
• Check & report ARR/Rev.PAR (ADR) & APC to Director Daily basis Business or sector: Hotel/Resort
General Manager
Hotel Olive International Kottayam,Kerala
5 May 13 - 21 Aug 15
• Support and work with all Head of departments in all aspects of running the hotel
• Conduct regular operations team meeting with all HOD Daily / Weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedback and action taken for service recovery and also any staff issues. Minutes of the meeting to be sent to Director
• Ensure SOP implementation in all departments and check the same during, routine operational checks. Director guidance to be taken whenever required
• Check & report ARR/Rev.PAR (ADR) & APC to Director Daily basis
• Monitor the purchase / indent / request ions of each department, the accounts receivable ( collection from debtors) and the accounts payable( payable to the vendors / suppliers etc)
• Randomly inspecting the store ( f& b kitchen) to check the stock, In hand( quality, par level stock, expiry etc) with the F&B Manager & Executive Chef
• Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture
• Assessing and reviewing customer satisfaction and the service recovery process
• Conduct Weekly or daily conversation with marketing people for enquiry & follow up for grow up the business
Business or sector: Hotel
F & B Manager
Beach Hotel Calicut
19 May 07 - 9 Feb 09
Business or sector: Hotel /Bar
Front Office Supervisor / Manager Operations
Sealord Group of Hotels & Resorts Kochi/Thekkady/Munnar 10 Jul 04 - 7 Sep 07
19 Sep 23 Resume created by CVpop - www.cvpop.com Page 3/3 Business or sector: Hotels/Resorts
Education and training Bachelor of Arts
SNCollage Kollam
14 Jun 88 - 10 Jul 90
As a Bachelor of Arts graduate, I have developed a deep understanding of diverse topics such as literature, history, sociology, philosophy, and psychology. My studies have honed my analytical and critical thinking skills, and I have gained a broad cultural perspective. Additionally, my ability to communicate effectively, both orally and in writing, in English has been significantly enhanced. I have also developed strong research skills and the ability to present complex ideas clearly.
Diploma
Highland School of Hotel Management Kottarakkara 5 Jul 00 - 14 Apr 01
Personal skills Communication skills
English, Hindi, Malayalam, Tamil, Kannada, Telugu, Portuguese Organisational / managerial skills
I'm a very organized person. I like to know exactly what I'm going to do for the day and the week. So I outline my tasks and organize my work load. By doing so, I can organize my time and work better."
Job-related skills
Planning.
Conflict-resolution.
Leadership.
Collaboration.
Hiring.
Budgeting.
Technical knowledge.
Delegation
Digital skills
Digital skills concern all that is technology and digital: this includes basic technology such as email and office software, as well as more advanced technology such as design software and cybersecurity systems. Other skills
Critical thinking and problem solving.
Teamwork and collaboration.
Professionalism and strong work ethic.
Oral and written communications skills.
Leadership
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