Project Manager Management
Resume:
Chandra Harris
Galveston, Texas
*********@*******.***
https://www.linkedin.com/in/chandra-harris
Experienced Sr. IT Professional. Proven ability to manage and deliver multiple, large projects with globally dispersed, development and project teams for industries such as Telecommunications, Airlines, Logistics, Retail, Tech, etc., using Waterfall, Agile, SAFe Agile and Hybrid Project Management methodologies. Adept at collaborating with cross functional teams and stakeholders to implement complex data migrations, automations, cloud integrations, retail and customer facing websites and scalable infrastructure. Experienced People Leader, with the ability to hit the ground running, starting new efforts with success. Accountability, Communication, Team Cohesion, Transparency, On Budget, On-Time Delivery and Strategic Goal Success are my priorities.
Professional experience
October 2022 to October 2024 - Project Manager (Employer: eTeam, Inc.) – Client: Salesforce
Managed a multi-phased Global Tableau Partner Due Diligence Project, working with Salesforce Legal, Global Ethics, Global Sales and Global Account Management teams, provided status reports for the global team for each of the four Project Phases running simultaneously, facilitated weekly project status meetings, managed risks and issues, provided third party support management, worked with AMER, EMEA and APAC leaders to obtain Partner documentation by compliance deadlines
Managed Internal Audit Projects to incorporate Annual Partner Enablement and Partner Minimum Requirements Monitoring processes, reporting and analytics. Working with a globally dispersed, cross functional team, gathered requirements for development, created Lucid process flows for development and created Implementation Roadmaps for the Internal Audit Team to review.
Managed the Product Access Project, working with Partner and Product Teams to provide a solution for more efficient Partner product access. Created and managed the multi-phased Project Plan, Risks and Issues, Smartsheet Project Dashboard, Daily Standups, Weekly Status Reports to track Release deliverables and milestones to on time completion.
Managed multiple projects, providing global project teams and stakeholders project dashboards which included project plans, metrics, Risk or RAID logs; facilitated weekly status meetings, obtained weekly statuses from all project resources, ensuring all blockers and risks were mitigated
Worked with Partner Support Team to facilitate and manage a rapid-fire approach to lower support cases at specific times, created and managed Smartsheet Dashboard, Project Plans and Status Meetings for Partner Support Transformation Initiatives
Organized Initiatives for multiple Teams into Smartsheet Project Plans and Dashboards, automating metrics for Initiative Teams and Management, making Quarterly Metrics, Quarterly Planning and Weekly Initiative Management easier
Environment: Agile Hybrid, Agile Mentoring/Coaching, SharePoint, Smartsheet, Slack, Ethixbase, GUS Agile Tool, Okta, Google Drive, Google Office, Lucid, VPN, Business Intelligence and Salesforce Lightening
October 2021 to August 2022 – Sr. IT Project Manager and Scrum Master (Employer: Patriot Talent Solutions) - Client: Jacobs
Led globally dispersed project teams in the delivery of next generation tools and processes for Jacobs, to allow Jacobs to better serve their global client base. As a member of the Jacobs IT PMO, I used the Jacobs’ project management methodology to manage multiple initiatives to upgrade and implement new, next gen solutions as part of a larger Jacobs effort to upgrade internal systems to support and manage client projects.
Managed a globally dispersed team of 30, which was comprised of Jacobs employees and 2 third party vendor teams to implement Informatica’s MDM, IDQ, EDC and Axon for use in the implementation of a new Data Governance model
Managed and facilitated all Agile ceremonies; Standups, Agile Coaching, Refinement/Estimation, Sprint Planning and Capacity Planning
Managed Project Budgets and third-party contractually purchased resource hour usage, IT delivery schedule, as well as reported status of the project for all stakeholders
Managed and reported third party vendor engagement status for project delivery
Facilitated and tracked risk mitigation and issue resolution for all projects
Environment: Waterfall/Agile Hybrid, Agile, SCRUM, Azure DevOps, Agile Coaching, SharePoint, Smartsheet, Teams, User Interfaces, Infrastructure, Big Data, Informatica(MDM, IDQ, EDC & Axon), MS Office and VPN, Data Governance, Business Intelligence
February 2020 to October 2021 - SAFe Agile Scrum Master and Sr. Project Manager (Employer: The Insource Group) – Client: BNSF
Scrum Master for two Agile teams, 16 Team Members, based in the U.S. and India. The Project was to develop and deliver a New BNSF Waybill 2.0 UI application. A multi-year project, moving Bill of Lading and Waybill processing/fulfillment from an outdated legacy system and paper processes to a web-based user interface.
Facilitated all Agile ceremonies; Standups, SAFe Agile Coaching, Refinement/Estimation, Sprint Planning, Program Increment and Capacity Planning; Facilitated Backlog Grooming and Team Story Estimation sessions
Planned and facilitated onboard training for new team members. Participated in the BNSF Scrum Master Community of Practice and Scrum of Scrums.
Planned, facilitated and communicated Production Deployments within the ART (Agile Release Train)
Acted as IT Project Manager for additional projects as requested
Environment: SAFe 5 Agile, SCRUM, Version One/Agility, SAFe Agile Coaching, Managed Globally Dispersed and Cross Functional Development Teams and ProjectsSharePoint, APIs, User Interfaces, UX, Infrastructure, Disaster Recovery, MS Office and VPN
November 2017 to October 2019 – Sr. IT Project Manager and Scrum Master (Employer: The Insource Group) – Client: GameStop
Led a globally dispersed Android and iOS Mobile App, Agile Team of 15 based in the U.S., India and Philippines, in the delivery of enhancements and new features for the GameStop Mobile App. Increasing the GameStop Mobile App consumer rating from a 2.8 to a 4.3, out of a possible 5 rating, within 2 years.
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Environment: AGILE, SAFe, SCRUM, SDLC, Agile Coaching, Waterfall, Managed Globally Dispersed and Cross Functional Development Teams and Projects, Cherwell, Clarity, SharePoint, Confluence, SalesForce, APIs, Graphic User Interfaces, UX, iOS, Android, Infrastructure, Big Data, Data Lake, BI, Analytics, MS Office, MS Project, MS Visio and VPN
March 2013 to November 2017 - Sr. IT Project Manager and Scrum Master – Blackhawk Network
Managed acquisition integration projects, created and enhanced client’s consumer facing Merchant and Visa Gift Card incentive eCommerce websites, SSO integrations and IVR based programs
Served as the Subject Matter Expert for the Energy Client Program; onboarding, support, data migration, website creation and implementation
Performed assessments of risks to determine constraints and develop mitigation strategies for each project
Operated under PMO frameworks to efficiently organize and manage multiple projects simultaneously, gathering requirements, facilitating design and estimations
Created a project Wiki for each project for post-production support while documenting implementation planning and communications for each project, managed project plans in Smartsheet and Sprints in Rally
Managed major merger onboarding, client data migrations, system integrations and infrastructure projects
Managed Network Firewall Upgrade Project for Data Centers
Served as Scrum Master for each project team; facilitating Agile Ceremonies, Managing Sprints and Backlog
Environment: AGILE Methodology, SDLC, Waterfall, Jira, Request Management System, Journyx, Synergy, APIs, .NET, Java, Angular, AWS Integration, MoveIT Central Admin, Graphic User Interfaces, UX, Infrastructure, Power BI, Big Data, ETL, Finance, Debit and Gift Card funding via AWS, MS Office, MS Project, MS Visio, VPN, Interactive Voice Recognition (IVR); Smartsheet, Rally
July 2012 to September 2012 - IT Project Manager (Employer: Infostretch) – Client: Sabre Holdings
Ensured alignment of project strategy with business objectives and made modifications to promote efficient project completion while managing an India based Agile Team of 15 in the development of an Arabic language version of Sabre Sonic Web's eCommerce website and Sabre Sonic Mobile's eCommerce app
Managed projects throughout development and contract document phases including InfoStretch development and QA test teams working on Sabre Sonic Web or Mobile projects
Sourced additional resources and staff to meet timeline demands while facilitating daily SCRUM standup with the India development and QA test teams
Performed detailed assessments of risks to determine constraints and develop mitigation strategies
Environment: AGILE Methodology, SCRUM, SDLC, VersionOne, Jira, SharePoint, Confluence, .NET, Graphic User Interfaces, MS Office, MS Project, MS( Visio, VPN, PSS, Sabre Sonic Web, Sabre Sonic Mobile
March 2011 to May 2012 – Project Manager (Employer: Experis) – Client: Hewlett-Packard
Managed diverse organizational systems to identify workflow, communication and resource utilization issues by gathering and documenting airline client business requirements for the creation of a new airline, web-based Passenger Service System (PSS)
Managed and created business process models, process flows, operations support and customer engagement strategies
Resolved any issues and problems arising while creating UI mockups, preparing weekly status reports, creating data models in ProVision and maintaining artifacts in Sharepoint
Environment: AGILE Methodology, SCRUM, SDLC, Rally, SharePoint, .NET, Graphic User Interfaces, UX, ProVision, Business Process Modeling, Data Mapping, MS Office, MS Project, MS Visio, VPN, PSS, AirCore, Restful API, Data Transfer Objects
May 2010 to March 2011 – IT Project Manager (Employer: Matrix Resources) – Client: Ryder Logistics
Managed multiple client implementations and enhancement projects, by delivering customized I2 Transportation Management implementations meeting their business needs and requirements
Initiated and managed the Change Management process, customer requirements, IT solutions, IT estimates, client review and approval process, IT development and QA efforts, implementation timelines, project budgets and managed project timelines in MS Project
Reported weekly project status to internal stakeholders and external clients, managed functional design process and managed project budgets in Clarity, created project resource pools via Active Directory integration within Clarity, assigned and reviewed IT resource charges to each project within Clarity
Environment: AGILE Methodology, Clarity, .NET, SDLC, Remedy, Active Directory, LDAP, Oracle, Graphic User Interfaces, Data Mapping, Lotus Notes, Lotus Notes Quickplace repository, MS Office, MS Project, I2 Transportation Management, EDI, Cleo, XML, Remedy, Cisco VPN, EDW, Migration Control Application, Genesys Meeting Center
April 2007 to February 2010 – IT Project Manager (Employer: Comforce Technologies) – Client: Southwest Airlines
Managed a large-scale project with a 1.2M budget, a project to develop a .NET graphic user interface, for the Schedule Planning business team at Southwest Airlines. Conducted business requirements gathering session
Managed project teams, translated requirements for the IT development team, managed project deliverables and milestones via Microsoft Project Server and established Project Resource Pools via Active Directory within Microsoft Project Serve
Prepared and presented Technology Tollgate presentations for each phase of the project (Startup, Define, Design, Build, Deploy, Close and prepared Project Authorization Request for budget approval
Reviewed and approved weekly project resource time charges in the Summary Time Reporting application and approved weekly completed task hours submitted via the Project Web Application (PWA), a SharePoint application and compiled weekly project team task statuses from PWA
Conducted daily SCRUM sessions, maintained project budget and reporting and created test scenarios for all business requirements
Performed application integration testing; performed and assisted users during user acceptance testing, managed the development and test defect process in Clear Quest and provided technical support and training to internal customers
Conducted business requirements gathering sessions for the Flight Operations and Flight Crew business units, in order to implement Flight Crew Annual Recurring Training site via the corporate intranet, to reduce travel expenditures incurred for the entire Southwest Airlines Flight Crew to fly into Dallas, Texas for recurring training
Translated requirements for the IT development team, developed graphic user interface mock-ups for development team, managed project deliverables and milestones, developed Use Cases and created test scenarios for all business requirements. Performed application integration testing, assisted users during user acceptance testing, created Clear Quest defects and enhancement requests as necessary
Provided technical support to internal customers, developed Crystal XI reports for internal customers and created SQL queries in Cast to pull test data and check test results
Environment: SDLC, JAD, SCRUM, Active Directory, LDAP, Rational Tools (Clear Quest, Clear Case, Test Manager), Visio process and system flow charts, Quality Center, Twiki, Technology Budget and Forecast (TBF), MS Project Server, Schedule Planning Network(SPN), Schedule Planning Optimizer, MS Outlook, Excel, Access, Word, Oblix (Dev, Itest, QA and Production), Cast, SQL, MS Office, SWALife(Intranet) (Alpha, Itest, QA, Production), Java, .NET, JRule, C++, Oracle, Citrix, Quickbase, UI, UX, Infrastrucure, Summary Time Reporting(STR), Project Web Access(PWA), Pullsheets, Self-Paced Training, RTS(Recurrent Testing System), CTS-FO(Crew Training System-Flight Ops), CTS-IF(Crew Training System-Inflight, Sybase, Crystal Reports XI, Business Objects, InfoView, SOX Compliance
October 2006 to April 2007 – IT Consultant (Employer: Insight Global) – Client: DynCorp International
Participated in a large IT undertaking to obtain a multi-billion dollar military contract implementing integrated systems for the management of the contract
Gathered and documented thorough business requirements from U.S. Government RFQs, sales proposals, IT, and business units
Managed project deliverables and milestones, participated in database and system conceptual design for remote military resource pools via Active Directory integration with PeopleSoft
Participated in preparations for government on-site demo of the Integrated Management System
Environment: SDLC, JAD, Active Directory, LDAP, Oracle, .NET, SOX Compliance, Data Mapping, Visio process and system flow charts, MS Outlook, PeopleSoft, Costpoint, EVMS (Cobra, Primavera, WelcomeHome), Recruiting, Human Resources, Purchasing, Accounting, Finance and Time and Labor
February 2006 to September 2006 – IT Project Manager - D. R. Horton, Inc.
Managed multiple Information Technology projects for the D. R. Horton Legal department, Land Sales/Development and Application Training teams.
Gathered business requirements in order to document technical requirements, technical specifications and technical process flows and maintain project scope.
Designed .NET web applications to meet client business requirements, worked with development to streamline .NET application architecture and functionality, performed user acceptance testing, managed development defects in Mercury.
Traveled to multiple regions/divisions, on a national level, to implement new applications/enhancements and trained end users, provided application support to end users after application implementation.
Prepared comparative analysis for multiple vendor software packages by researching and comparing compliance with business requirements, reviewed vendor software demos, coordinated in-house vendor demos for business units, prepared RFPs, presented comparative analysis and software recommendations to clients.
Environment: AGILE Methodology, Sharepoint, .NET, JD Edwards, Mercury, SDLC, Case Management applications, Active Directory, LDAP, Oracle, GUI, OOA/OOD, SOX Compliance, Land Purchasing and Funding applications, CRM, Data Mapping, Land Procurement IT, MS Outlook, Lotus Notes, Lotus Approach
January 2005 to February 2006 Client Liaison - Peopleclick, Inc.
Managed a 1.5 million Affirmative Action client portfolio, large to small employers with government contracts in the telecommunications, retail, airline, and manufacturing industries, worked directly with client human resources management to establish and or update Affirmative Action plans, worked within strict government guidelines and deadlines.
Created SQL Anywhere and SQL Server databases to maintain confidential client employee data, worked directly with client human resources information systems department to gather requirements and complete data mapping necessary for data imports and reports, ensured client data and reports met the requirements of the Office of Federal Contract Compliance.
Trained peers on technical aspect of the database creation/maintenance process (i.e. importing/exporting data into the database, parsing data, working with large files in Excel and Access).
Developed complex Crystal Reports in both versions IX and XI, based on client requirements, reports that required programming complex mathematical calculations and annual/quarterly comparisons, maintained existing Crystal Report templates and completed report modifications per client requests.
Environment: Advanced Microsoft Office Suite (Excel, Word, Access, Powerpoint), Microsoft Project 2003, MS Query, ODBC, CAAMS 3.1, 3.2, and 3.3, Excel Macros, Data Mapping, MS Outlook, Crystal Reports IX and XI
October 1994 to November 2003 - Verizon Logistics
IT Project Manager (September 1999 to November 2003)
As a member of the eCommerce team, I managed IT implementation and enhancement projects, IT projects ranging in scope and size, from 20K to over 1M in budget, from 2 months in duration up to 3 to 4 years in duration.
Compiled project teams ensuring all necessary business units were participants, conducted JAD sessions, gathered and documented thorough business requirements, translated business requirements and wrote technical requirements for the IT development team, managed all project deliverables and milestones in MS Project.
Created and managed change management team and process, maintained document control, managed and participated in the UAT process, wrote test scripts and applied test script scenarios during test phase, managed user acceptance testing, served as IT liaison for the business units, assisted IT development team during project test implementation phase.
Obtained approvals for budget funds release for all phases of projects, coordinated user training for new systems and enhancements, managed implementation and initial support phase to ensure all quality controls were in place, assisted in the creation of the IT PMO, created business requirements, scope, change management and process documents for the IT PMO.
Web Administrator (August 2001 to November 2003)
In conjunction with the above IT Project Manager role, as part of the eCommerce team, I also served as Web Administrator for the Verizon Logistics’ intranet, which included designing the Verizon Logistics intranet site, utilizing HTML and ASP for internal web content, provided support/training for 10 department web administrators and maintained quality control on web content updates, created and maintained the strategic web plan for the Verizon Logistics’ intranet.
Researched RFPs, purchased, implemented and trained the web development team on WebTrends web analytics, worked in conjunction with several project teams to implement new GUI web applications and strategies.
Created Visual Basic programs to perform script functionality on existing AS400 systems as requested.
Environment: PMO, Advanced Microsoft Office Suite (Excel, Word, Access, Powerpoint), Microsoft Project 2003, Microsoft Visio 2003, Visual Basic, Excel Macros, VBScript, ASP, HTML, Microsoft Frontpage 2000, GUI, UI, UX, Dreamweaver, Visual Studio, Java, DB2, ISPF, TSO, AS400, SQL, JCL, Focus Mainframe, Windows NT/2000, WebTrends web analysis software, SQL Server, Vision, GTEAMS, SAP, Image, Focus for Windows, Change Management, Document Control, Process Engineering, Process Re-engineering, MS Outlook, PMBOK, Waterfall Methodology, SDLC Methodology, .NET, CRM, Supply Chain Management Systems, Warehouse Systems, Accounting Systems, Purchasing Systems, Corporate Intranet Administration, Data Mapping, Data Warehouse, Oracle, OOA/OOD, UML, Supply Chain IT, Logistics IT, Warehouse IT, Purchasing IT, Materials Management IT
Supervisor - Database Management (June 1997 to August 2001)
Supervised a team of 9 in the database maintenance group, performed maintenance on 9 legacy systems, created/maintained 75 Visual Basic scripts to perform automated system maintenance/updates via a system emulator
Trained script developers to create, utilize and maintain Visual Basic programs, supervised and trained remaining team members on manual system maintenance and system audit tracking
Performed stress testing on new system implementations, participated in projects that involved data integrity and database maintenance, conducted applicant interviews and completed performance evaluations
Environment: Advanced Microsoft Office Suite (Excel, Word, Access, Powerpoint), Microsoft Project 2003, Microsoft Visio 2003, Visual Basic, VBScript, DB2, ISPF, TSO, SQL, JCL, Focus Mainframe, SQL Server, Vision, GTEAMS, SAP, Image, Focus for Windows, Change Management, Document Control, Process Engineering, Process Re-engineering, MS Outlook, Waterfall Methodology, SDLC Methodology, .NET, CRM, Supply Chain Management Systems, Warehouse Systems, Accounting Systems, Purchasing Systems, Data Mapping, Data Warehouse, UML, Supply Chain IT, Logistics IT, Warehouse IT, Purchasing IT, Corporate Intranet Administration
Analyst-Database Management (Verizon Logistics – June 1996 to June 1997)
Created and maintained scripts to perform automated system maintenance/updates on 9 legacy systems, provided internal customer ad hoc report support, by utilizing both DB2 and SQL, participated in documentation of work procedures for ISO 9000 certification, participated in several project teams involving database maintenance and data integrity
Environment: Advanced Microsoft Office Suite (Excel, Word, Access, Powerpoint), Visual Basic, DB2, ISPF, TSO, SQL, JCL, Focus Mainframe, SQL Server, Vision, GTEAMS, SAP, Image, Focus for Windows, Document Control, Process Engineering, Process Re-engineering, MS Outlook, CRM, Supply Chain Management Systems, Warehouse Systems, Accounting Systems, Purchasing Systems, Data Mapping, Data Warehouse, UML, Supply Chain IT, Logistics IT, Warehouse IT, Purchasing IT
Education
March 2001 to August 2003 University of Phoenix Phoenix, AZ
Information Technology
Completed coursework applied towards the pursuit of a Bachelors in Information Technology
May 1985 Springtown High School Springtown, TX
Business
Completed and received High School diploma
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