Software Engineer Production Support
Resume:
Parshuram Borase
Jr. Software Engineer
Pune
*****.********@*****.***
Personal Profile
Working professional BI Admin/IBM
TWS at Kyndryl Solution Pvt. Ltd.
India limited in Pune, with more
than 3 years of experience in TWS
along with Scheduling and Admin in
Excellent Organizational with
communication skills and would like
to seek good position in a dynamic
and challenging professional
environment.
Key Skill
• Tivoli Workload Scheduler 9.3
(GUI and Command Line)
• Good knowledge on
UNIX/Linux
• Operating Systems:
Windows, Linux, Unix
• Shell Scripting
• Production Support
• Linux/Unix
• Putty
• Remote Desktop Server
• BMC Helix ticket tool (RFC,
Changed Management).
• Salesforce Admin
• Salesforce Development
• PD1 Certified
Education
• Master of Science (M.Sc.) from
North Maharashtra University
(NMU) – 2020
• Bachelor of Science (Computer
Science) from North
Maharashtra University, 2015
•
Profile Summary
• Develop and maintain scheduling definitions, job dependencies, calendars, and other TWS objects.
• Monitor and manage TWS resources to optimize performance and efficiency, Job Scheduling and Automation.
• Create and manage job schedules to meet application and business requirements.
• Troubleshoot job scheduling issues and implement solutions to ensure successful execution of critical workloads.
• Work with application development and business teams to understand scheduling requirements and provide effective solutions.
• Proven experience in administering IBM Tivoli Workload Scheduler (TWS) or similar workload automation tools.
• Strong knowledge of job scheduling concepts, batch processing, and workload automation principles.
Work Experience
Aug 2023 – Till the Date Jr. Engineer
Kyndryl (Contract), Pune, India
Project: Vodafone Idea
Role: BI Admin/IBM TWS (Admin/Scheduling)
Responsibilities:
• Proficiency in scheduling and automation using tools. Good understanding of enterprise IT infrastructure, including operating systems, databases, and networking.
• To do work on job dependencies, calendars, and workload management in a complex IT environment.
• Excellent problem-solving skills and the ability to troubleshoot and resolve issues related to job scheduling and workload automation.
• Effective communication and collaboration skills to work with cross-functional teams and end-users.
• Documentation tasks like creating and Maintaining the Technical documentation and standard operating procedures on SharePoint.
• Troubleshooting tasks like looking after common TWS problems, Bugs and creating workarounds to overcome them.
• Monitoring tasks like Adding jobs, Hold/Cancel/Re-schedule batch jobs all other manipulations in the daily plan according to Customer requirements. Creating/Modifying/Deleting jobs and job streams as per the request, Create/modify/Decommission TWS workstations, PeopleSoft Agents in TWS
• Troubleshooting for agent issue, symphony file issues, plan load delay, file system full Providing failed job log to stakeholders as requested, Managing Job failure incidents.
• Daily Team Briefing which includes any Critical updates and pending issues Soft Skills
• Communication
• Influence
• Pressure Handling
• Public Relations
• Creating/Modifying/Deleting jobs, job’s streams and dependencies as per the request
• Create/modify/Decommission TWS workstations
• Performing various activities on Job as requested like rerun, hold, release, force complete, cancel, kill, (Housekeeping).
• Performing various activities on Job streams as requested like hold, release, cancel
• Sending mails to other vendors regarding job failure following the operator’s instructions.
• Maintaining Job Abend tracker and Job operator instructions data
• Monitor Workstation on an hourly basis.
• Clearing logs from workstations to manage the disk space
• Conman commands in CLI for performing BAU activities.
• Troubleshooting for agent issue, symphony file issues, plan load delay, file system full.
• Providing failed job log to stakeholders as requested
• Managing Job failure incidents.
• Performing call outs/notifying to different job owners if required for job failures.
• Pulling out various reports from the tool as requested by users.
• Providing list of job/job streams present on workstation
• Performing job/job stream ad-hoc as requested
• Working on the workstation which is not linked
• Addressing concerns/questions raised by Stakeholders related to TWS tool
• Working on various Incidents/Service Requests/Change Requests
• Adding new users to TWS database
• Updating existing calendars every year in TWS database.
• TWS server Configuration/Troubleshooting/Upgrading request based on application Lifecycle changes.
• TWS Console server Configuration/Troubleshooting/Upgrading request based on application Lifecycle changes.
• Ensuring connectivity between DB2 and application server.
• Always looking for automation scope within the tool
• It's a distributed environment where I am responsible for scheduling administration of 10,000+ jobs and 19+ FTAs.
• Providing co-ordination for TWS servers during Windows/Aix/Linux patching activities.
• Perform Tivoli Password Changed Activity in every 60Days
• Create ID, Password for user requirement
• Plan generation and FTA Status checking in Daily basis
• Managing SOP for every task
• Creating Knowledge articles for known issues
Oct 2022 – Aug 2023 Salesforce Developer and Admin Mizecode Technologies Private Limited, Pune
Project: Real Estate Management System
Responsibilities:
Admin
• Configured and managed user roles, profiles, and permission to ensure data security.
• Developed and maintained custom objects and fields to support real estate functionalities.
• Created and managed workflows, process builders, and approval processes to automate business processes.
• Developed reports and dashboards to provide insights on property listings, sales, and client interactions.
• Provided training and support to end users on Salesforce best practices and system usage.
• Integrated third-party applications from the AppExchange to enhance system functionality.
Developer
• Designed and implemented custom Lightning components to improve user interface and experience.
• Developed Apex classes and triggers to handle complex business logic for property management.
• Utilized SOQL and SOSL for efficient data retrieval and manipulation within Salesforce.
• Implemented data migration strategies using Data Loader for onboarding historical data into Salesforce.
• Conducted unit testing and troubleshooting to ensure functionality and performance of developed features.
• Collaborated with stakeholders to gather requirements and translate them into technical specifications.
Internship
June’22 – Sept’22 Intern
Mizecode Technologies Private Limited, Pune
Project: Internship Institute Management Application Project Responsibilities:
• Developed a comprehensive Institute Management Application on the Salesforce platform to streamline administrative processes and enhance student management.
• Collaborated with a team of developers to gather requirements, design user interfaces, and implement features that improved data accessibility and user experience.
• Utilized Salesforce tools such as Apex, Visualforce, and Lightning components to create custom functionalities tailored to institute needs.
• Conducted testing and debugging of application features to ensure high-quality deliverables and adherence to user requirements.
• Trained staff in the applications’ functionalities, resulting in a 30% increase in operational efficiency.
Certification
• Salesforce Platform Developer-1 PD-1
• Certificate Credential ID-2839776
Personal Details
Date of Birth: 7th January 1993
Languages Known: English, Hindi, and Marathi
Address: -Thergaon, Pune-411033
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