Customer Service Data Entry
Resume:
CHRISTIE LAKAMP
*** ********** *****, *** *, Warner Robins, GA 31088
**************@*****.***
SUMMARY OF QUALIFICATIONS
Highly experienced customer service professional, clerical, receptionist and cashier. Providing exemplary customer service focused on resolving customer issues to ensure a high level of customer retention and achieving all company goals and objectives. Highly motivated, quick learner and committed team player with a strong work ethic.
SKILLS
Excellent Customer Service
Complex Customer Issues
Process payroll
Daily Cash deposits
Data Entry
Code and Process Invoices
Implement Policies
Inventory Control
Reconcile transactions
PROFESSIONAL EXPERIENCE
Sodexo – Macon, GA
Supervisor 09/2020 – Present
Reconciling, locating, and verifying the accuracy of transactions and resolving routine problems. Correct entries, reconcile cash drawers and post to record. Process paperwork for end of the month reports. Receive, count and make daily cash deposits, code and analyze invoices and route to Accounts Payable for payment. Create, update and organize files for new hires. Supervise employees on patient tray line and serve as a lead cashier by guiding and assisting in the training of entry-level cashiers. Professionally answer telephone calls, check on patient’s food orders making sure that their diets are correct. Work in Hospital Cafeteria serving food and ringing up guest and hospital employees for their food and drinks. Operate various office machines. Through Food Management, I enter weekly cafeteria menu into the system and print out the HCAAP and Production reports, the recipes and print out menus from Retail Ranger and send menu via intranet for all hospital employee to view. Work well with all levels of management.
Sodexo – Macon, GA
Unit Clerk 06/2018 – 05/2020
Professionally answered telephone calls. Provided excellent customer service by being friendly, helpful and able to communicate both written and verbally. Processed new hire paperwork, entered payroll and schedules into the system. Received, counted and made daily cash deposits. Processed end of the month reports, maintained and updated personnel files, approved invoices for payment, worked successfully as a team player or independently.
Work well with all levels of management. Performs activities such as photocopying, compiling records and filing.
Geico – Macon, GA
Salvage Specialist 09/2017 – 04/2018
Professionally answered high volume phone calls, assisted Policyholders, Claimants and Lien Holders with questions regarding a total loss claim. Issued payments to Lien holders, Policyholders and Claimants on total loss vehicles. Sent out Power Attorney documents, Letter of Guaranteed request, Market Evaluations, Total Loss Verification Letters and Cause of Loss Letter via email or fax.
CHRISTIE LAKAMP
C3/CustomerContactChannels - Las Vegas, NV
Customer Service Representative 09/2016 – 03/2017
Professionally answered high volume phone calls from members, assisted members on phone that were inquiring about their prescription drug plan. Took premium payments over the phone, and resolved customers billing issues.
Wal-Mart - Hiram, GA
Department Manager 10/2015 – 05/2016
Served as the first point of escalation for any issues related to designated area. Maintained merchandise by stocking, organizing product displays and identifying shrinkage and damage goods, priced merchandise accordingly.
Wal-Mart - Hiram, GA
Cashier/Money Center Cashier/Customer Service Associate 09/2006 – 09/2015
Greeted and assisted customers, rang and bagged customers merchandise, assisted customers with cashing payroll and government checks, processed refunds for returned merchandise and issued cash, credit or store credit. Process wire transfers, money orders, bill payments and credit payments via Money Gram.
Secure Wealth – Warner Robins, GA
Office Assistant 09/2005 – 01/2006
Provided clerical support to Financial Advisor, answered incoming calls, scheduled meetings for clients, updated calendar, typed up correspondence, emailed and faxed financial documents.
Radio Shack – Macon, GA
Administrative Assistant 10/2002 – 08/2005
Provided administrative support to the District Manager, Store Manager and Sales Associates. Processed background and credit checks for new employees and maintained sensitive personnel files. Managed District Managers travel arrangements and submitted invoices to Accounts Payable for processing. Scheduled meetings, prepared documents, answered incoming calls and resolved customer complaints. Received, sorted and distributed incoming mail. Sent out documents via UPS.
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