Medical Records

RAFAELA MOREY GNOATO

Palm Beach Gardens, FL

*************@*****.***.** 561-***-****

Professional attitude with strong attention to detail. Willing to work a flexible schedule including weekends to provide support to achieve maximum efficiency. Focused on solving problems to prioritize customer expectations.

SKILLS

Bilingual * Customer Service * Supervision * Communication * Human Resources * Medical Records * Accounts payable and receivable * Multitasking

EDUCATION

Law School - ULBRA, Brazil/2003

High School - Acerto, Brazil/1999

CERTIFICATIONS

Notary Public State of Florida – August 9, 2026

Customer Service

LANGUAGES

English, Spanish and Portuguese

Able to comfortably take care of customers in either language EXPERIENCE

Mar 2022 – Present HR Assistant

Legacy Behavioral Health Center, INC – WPB, FL

Process and provides clearance to new hires who complete all company, federal, state, local and contractual requirements, provides ID badges, facilitate HR Orientation, process background checks, ensures updated documentation and training is completed by staff/supervisors and present on file, maintain Insurance and I-9 folders up-to-date, coordinates termination with Departments and conducts exit interviews, maintains and updates employees Paid Time Off (PTO) database, generates reports for Finance, Billing and other departments as required, coordinate enrollment in Health/Dental and other supplemental benefits, processes unemployment claims, answers questions to personnel related to HR policy and procedures, ensures personnel confidentiality, maintain staff comfortable in asking questions and/or bringing concerns, works in collaboration with Clinical, Finance and Insurance Providers, answers candidates’ questions in regards of benefits and open positions, enters data in the database system, generates correspondence as required and attends CARF, DCF and other trainings. Ago 2020 – Mar 2022 Medical Records Assistant

Legacy Behavioral Health Center, INC – WPB, FL

Indexing/Filing clients’ clinical and pertinent documentation in file, maintains clinical logs when charts are checked out, ensures strict confidentiality by following HIPAA standards and Agency’s policies, ensures proper consent forms are filled out and signed in order to release information, locates charts for upcoming psychiatric and outpatient, in-office appointments, looks up information in Electronic Medical Records System, follows HIPPA confidentiality requirements and Agency's policies and procedures, generates correspondence/faxes/emails as required, responds to inquiries from physicians, staff, outside agencies

(Social Security Administration, DCF, Probation Officers) and patients regarding the proper processing and release of clinical information facilitates clinical charts for audits. 2016 – 2018 Manager

Doctor Med Urgent Care – Porto Alegre, Brazil

In charge of all personnel duties. Hiring, terminations, training employees in all areas. Supervise procedures to be up to date per Health Department regulations and laws. Supervision of patients records, medical supplies and audit of medical instruments to be sterilized before each use. Control of all accounts payable and receivable. Customer Service.

2008 – 2016 Self Employed / Executive Housekeeper / Nanny & Pet Sitter Gleiber’s Household - Boca Raton, FL

Working with high standards of courtesy and professionalism to contribute to the quality of the family members. 2 bright children under 14. Organizing, meal prep, school transportation, planning cleaning schedules, oversee safe delivery, care for all pets and always flexible with hours on some days and long hours / weekends on others.

2006 – 2008 Teller

Real Bank – Porto Alegre, Brazil

Provide exceptional customer service by receiving deposits, loan payments, cashing checks, issuing savings withdrawals, mail deposits and transfers.

Rafaela Morey Gnoato

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