Operations Manager Customer Service
Resume:
Val F. Francisco
**** *** ******, ******, ** V3S
7L3
**************@*****.***
Dynamic and results-driven with over 26 years in managerial experience and sales, achieving corporate goals and objectives. Astute communicator and presenter adept at establishing rewarding relationships to clients and subordinates to benefit business growth. Served as one of the elite awardees and employee in three major companies in the Philippines. Professional Profile
Business and Operations
Management
Sales and revenue generation
Account management
Customer relations development
Market research and analysis
Compensation and sales tactics
Customer service tactic.
80-100% quota achiever
Professional Profile
Assistant Restaurant Manager
Panda Express Chinese Kitchen
JBPX Foods Inc. (Jollibee Foods Corp)
November 2022- April 2023
Operations Manager- Overall in charge
of store Sales, Profit, Food, Service,
Cleanliness, and Condition. Formulate
and analyzes monthly sales and
monthly income report.
Manpower Manager- Payroll Data
Report Generation for all. Sees to it
that all employees are paid accurately.
Profit Manager- Overall in charge of the
timely creation of Purchase
Order/Goods Receipt Creation in SAP.
Pollution Control Officer- in charge of
all Business Government Regulatory
requirements
Kitchen Manager- ensures that proper
forecasting of all goods is aligned with
the daily usage. Ensures that Food
Cost Paper Cost is within the standard
range.
Marketing Manager- ensures that all
merchandising materials are in place.
Proper execution of the maximization of
the store’s Average Check and
Transaction Counts in order to build
high sales.
Operations Manager
3M Pizza and YumeeYume Café
VIMALEN Corporation
December 2018- October 2022
Oversees all details of store operation
and management including human
resource management, purchasing,
marketing and strategic planning of
future enhancement of business.
Deals and negotiates with suppliers
General Manager
Cafe Travel Lounge Philippines Inc.
October 2015- May 2018
Establish and maintain partnership with
suppliers and building administrator
and staffs and the management.
I take charge of the maintenance of the
coffee shop including the equipment,
electrical, interior design materials and
the overall materials.
I also act as the human resource
development officer. Recruitment, over-
all supervision on personnel, materials,
stocks, stablishing the rules and
regulations of the shop and the
company
Evaluate and motivate the staff thru
reinventing their crafts.
I am responsible in maintaining the
legalities of the shop such as business
permits, BIR payments, sanitation
permit, fire safety, and the contribution
benefits of the employees.
Senior Account Executive
CAS Color Application Specialist
Konica Minolta, 2013-2015
Maintains over 166 clients, research
and development, quality control, and
corporate key personnel.
Consistently builds ongoing
relationships to strengthen
partnerships, continuance purchase
order and service thru preventive
maintenance and calibrations.
Conducts training programs, to educate
quality control and research and
development personnel of Chroma
Meter.
Technical Representative
Guillbern Corporation, 2006-2013
Exceeding yearly sales quotas 80-
100%.
Establish and maintains key client
relationships.
Opens new accounts and promising
clients for future reference.
Supervisor
Yakult Philippines, 2004-2006
Establish and maintain partnerships
with retailers, supermarkets, dealers,
and management.
Evaluates and motivates salesmen and
yakult ladies.
Coordinates all retail sales and
promotional efforts to the management
of the salesmen and yakult ladies.
Consistent 100% quota monthly and
yearly.
Financial Advisor
Generali Asicurazioni, 1999-2004
Was a licensed life insurer and licensed
non-life insurance as well.
Creates portfolios, opens and closes
deals with reputable institutions and
qualified individuals as well.
Supported/caddied my co- financial
advisors on their important clients.
Motivates and conducts meetings to my
financial advisors.
Creates strategy and maintaining good
public relations to the new and existing
clients.
Account Executive
Home Cable Holdings Inc., 1996-1999
Product presentations and cable
service subscriptions are the main task
in the assigned area on old nodes and
new nodes.
Inbound and outbound calls presented
cable subscriptions and its features and
transaction mode of payments.
Saturation of an assigned area to make
sure all had subscribed.
Medical Representative
La Robe Pharmaceuticals, 1994-1996
Product presentations to key personnel
in the assigned area (National Capital
Region and Northern Philippines) such
as Medical Doctors and Hospital
Officers and Purchasers.
Product presentations with Clinic
Owners or Medical Doctors to the
assigned area (Northern Philippines
and NCR).
Maintaining good interpersonal
relationship with the purchasers and
Departments Head of an Institution or
Private Clinics or Hospitals.
Education
Bachelor of Science in Biology
Centro Escolar University
Manila, Philippines, 1993
Additional skills
Communication, interpersonal,
Inventory Control, Team Management,
Barista, Sales, Microsoft Office user
Holder of international drivers license
D-16-93-083896 Category D.
Color application specialist.
Contact this candidate