Customer Service, Bookkeeping, Management

Connie Long

541-***-**** ****.******@*******.*** 16698 Cabin Lake Ln, La Pine

EXPERIENCE:

Self Employed – Healthcare Consultant La Pine, Oregon

Consultant December 2024 – Current

Duties included:

Advise provider/owner on set up

Complete provider credentialing

Negotiate provider contracts with insurance companies

Set up an accounting program and train someone to take it over

Set up RCM program and train her biller how to create claims and bill

Lane County Health and Human Services Eugene, Oregon

Clinical Financial Services Supervisor July 2021 – July 2024

Duties included:

Supervise 11 employees

Complete employee yearly reviews

Process timecards

Approve time off request

Create job requisitions

Interview Candidates in person, virtually and on the phone

Make hiring decisions

Onboard new employees

Assign job duties to staff

Assign projects to staff

Credential OTP

Advise providers on correct coding

Perform provider audits

Supervise coder performing encounter audits

Recode claims denied for coding issues

Provide insurance education

Run claim denial reports

Verify insurance coverage

Center for Family Development Eugene, Oregon

HR and Finance Administrator Jan. 2020-Sept. 2021

Duties included:

Supervise 4 billers

Recode claims denied for coding issues

Accounts payable and receivable

Prepare financial reports monthly

Prepare budget every 6 months

Complete employee yearly evaluations & recommend pay increase

Attend interviews as HR representative

Assist with terminations

Track OFLA/FMLA leaves

Customer service for billing questions

Process payroll

Go over payroll and benefits with new employees

Healing Spirit Integrative Health Center Eugene, Oregon

Clinic Manager Oct. 2016 – Oct. 2019

Duties included:

Oversee day-to-day functions

Create employee handbook

Write policies and procedures

Manage employees’ schedules

Manage employee benefits

Write job openings and post

Review resumes

Interview and hire all non-clinical staff

Interview clinical staff with owners and help make hiring decisions

On board all new staff

Train all non-clinical staff

Process Payroll

Accounts receivable and Payable

Make collection calls

Handle employee complaints/conflicts

Credential providers

Contract with insurance carriers

Complete application for Medical Home status. Application was approved

Trillium Community Health Plan Eugene, Oregon

Claims Supervisor – Medicaid Jan. 2015 – Oct. 2016

Duties included:

Claims analyst

Promoted to supervisor in April 2015

Supervise team of 8 analysist

Assign claim queues to staff

Run team meetings

Approve Payroll and time off

Perform yearly evaluations

Answer providers claim questions

Looking Glass Community Services Eugene, Oregon

Instructor/College and Career Readiness Coach Dec. 2012 – Jan. 2015

Duties Included:

Teach high school classes

Procter LCC entrance exams

Teach health occupation classes

Students received both high school and college credit

Work for WIA program

WIA = Workforce Investment Act

Work with clients to get them ready for work

Work with clients to get them ready for college

Pioneer Pacific College Eugene, Oregon

Instructor June 2008 – Nov. 2012

Duties Included:

Write class materials and create new electronic health record class.

Keep class materials updated with changes in the industry

Teach classes in the medical assisting program.

Teach medical assistant classes

Serve as accounting tutor

Jorge Corcuera Eugene, Oregon

Bookkeeper June 2005 – Nov. 2020

Duties Included:

Keep checkbook balanced

Put all disbursements in correct account

Prepare monthly financial reports

Prepare financial statement for Tax CPA

First for adult foster care homes he owned

Then for 2 restaurants he purchased

Elmira Automotive Eugene, Oregon

Receptionist/Office Assistant 1997 – 2006

Duties Included:

Greet customers

Enter invoices

Call customers with quotes

Accounts Payable

Accounts Receivable

Account reconciliation

Clatsop County Planning Department Astoria, Oregon

Administrative Assistant 1995 – 1996

Duties Included:

Greet people coming into the office

Put together planning commission’s packets

Triage emails

Go through all land records to put them in alphabetical order after moving to new building

Barbara Sue Seal Reality Seaside, Oregon

Administrative Assistant 1993 – 1995

Duties Included:

Greeting clients

Preparing meeting room

Answer phones

Assist agents with projects

James Spivak Reality Seaside, Oregon

Office Assistant 1994-1995

Duties Included:

Greeting clients

Answer phones

Keeping MLS updated

Assist agents with projects

EDUCATION:

Northwest Christian University (now Bushnell University)

Bachelor’s degree with a focus on Healthcare Administration/Accounting/Psychology

AAPC (American Academy of Profession Coders)

Certified Professional Coder - 2016

Certified Professional Biller - 2017

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