Customer Service Support
Resume:
Lindsay Kuria
Dover, PA ***** +1-717-***-****
*********************@***********.*** Bold Profile
PROFESSIONAL
SUMMARY
Passionate about delivering exceptional customer service, with a proven track record of successfully training and leading teams. Excelled in efficiently handling multiple tasks while providing outstanding customer service throughout my career. Strong organizational and problem-solving abilities enable me to effectively manage store operations for a smooth workflow and excellent results. Possess the ability to answer customers' queries and provide great customer service as a receptionist, directing them in the correct direction in a timely and efficient manner.
SKILLS Supervisory Team Management
Experience
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• Retail Store Management
Inventory and Sales Proficiency
Management
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• Proficient in Microsoft Word
• Staffing Solutions
• Cash Management
• Theft Prevention
• Product Knowledge Expertise
• HR Management
• Sales
• Inventory Management
• Customer Support
• Effective Shift Coordination
• Retail Merchandising
• POS System Proficiency
• Office Administration Expertise
• Financial Record Keeping
• Management
Team Team Leadership
Experience
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• Payroll Administration Skills
• Market Pricing Analysis
• Conflict Resolution Strategies
• Invoice Processing
Accounts Receivable
Management
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Optimizing Sales Through
Upselling
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• New Hire Orientation
• Leadership
Transportation and Freight
Management
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• Vendor Acquisition
• Customer Service Skills
• Medical Office Administrator
• Clinical Office Operations
• Office Operations Management
• Decision-making
• Sales growth
• Multitasking and organization
• Strategic thinking
• Scheduling and planning
• Customer service
• Money handling
• Team leadership
WORK HISTORY ASSISTANT MANAGER 09/2021 to 12/2024
LifePath Thrift Stores York, PA
• Oversaw employee management and training.
L K
• Organized meetings and ensured timely follow-up.
• Managed payroll processing procedures.
• Executed accurate end-of-day cash reconciliation tasks.
• Provided excellent support to enhance customer satisfaction.
• Allocated responsibilities among staff.
• Evaluated staff productivity.
BARTENDER/SERVER 08/2016 to 10/2018
San Carlos, The Hop York, PA
• Handled client requests promptly.
• Managed stock levels efficiently.
• Managed inventory replenishment.
• Performed regular sanitation of work areas.
Served high customer volumes during special events, nights, and weekends.
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Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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• Efficiently opened/closed the bar ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork
• Maintained a clean and organized workspace
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
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Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
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Trained new bartenders on drink preparation, product promotion and sanitation protocol.
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• Adhered to state laws regarding alcoholic beverage services
• Supported special events
Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
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Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
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Managed inventory to prevent shortages, conducting daily/weekly stock checks and placing timely orders.
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STORE MANAGER 04/2006 to 02/2018
Cape Horn Western Wear Red Lion, PA
• Managed processes for hiring and terminating employees.
• Planned and aligned work schedules.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees. Managed inventory control, cash control, and store opening and closing procedures.
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Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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• Assisted with hiring, training and mentoring new staff members. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
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• Completed point of sale opening and closing procedures. Rotated merchandise and displays to feature new products and promotions.
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Maximized sales by creating innovative visual merchandising displays and store layouts.
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Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
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• Reconciled daily sales transactions to balance and log day-to-day revenue. Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
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Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
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Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
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BANK TELLER 08/2003 to 01/2006
Northwest savings bank Red Lion, PA
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
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Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
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Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
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Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
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Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
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• Reconciled cash drawer and resolved discrepancies. Educated customers on banking products, enabling them to make informed decisions about their finances.
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MEDICAL RECEPTIONIST 07/1999 to 08/2003
Pediatric Care of York York, PA
• Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
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• Helped patients complete necessary medical forms and documentation. Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
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Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
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• Managed multi-line phone system and pleasantly greeted patients. Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
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• Maintained current and accurate medical records for patients. Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
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Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
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Streamlined appointment scheduling for improved patient flow and reduced wait times.
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Supported office staff and operational requirements with administrative tasks.
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Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
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Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
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EDUCATION High School Diploma Business Administration And Management 06/1999 Red Lion Area Shs, Red Lion, PA
PERSONAL
INFORMATION
Work Permit: Authorized to work in the US for any employer
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