Customer Service Data Entry

Email: ********************@*****.*** Location: Winston-Salem, North Carolina Account: LinkedIn

***Office Administrative Assistant Claims & Data Entry Analyst Customer Service Representative***

Dependable, hardworking, and reliable team player who brings a positive outlook to the workplace having the ability to collaborate with others on and off the team within the company being represented by my work

Several years of experience understanding the importance of quality customer service by utilizing empathy and compassion for the customers in order to come to the best possible solution for the company and the public we serve

Implementing a customer centric viewpoint in putting myself in their position in order to find the best resolution

Ability to maintain a professional and positive attitude being a proactive problem solver and multitasker as well

Accustomed to meeting time-sensitive deadlines; Excellent time management skills able to work well under pressure

Knowledge of several office functions, able to keep business deadlines by completing workload with ease and efficiency, ensuring reliable and accurate productivity in the workplace

First Horizon Bank Corporate – Winston-Salem, North Carolina July 2024 – CURRENT

Virtual Phone Banker

•Online banking assistance, phone banker working with bankers and customers; debit cards, credit cards, loans, ext.

•Working under high call volume environment and working on a team as well as individually to complete workload

Debbie’s Staffing Temp Agency – Winston-Salem, North Carolina November 2022 – June 2024

Administrative Assistant & Data Entry Analyst

•Customer service, data entry, and office type work; fax machine, scanner, computer with dual monitors, ext.

•Working on a team as well as individual to complete workload in timely manage working quickly and efficiently

Wells Fargo Bank Corporate – Chandler, Arizona January 2018 – October 2022

Quality Assurance Administrator

( October 2022 – October 2022 )

•Maintained office skillset working on a team as well as handling individual workload alongside colleagues

•Handled sensitive information and documentation; completed audits for claims analyst department

Senior Fraud & Claims Operation Representative Data Analyst ADCC Department Committee Board Member

( February 2020 – September 2022 )

•Worked with computers, customers, bankers, and coworkers; Analyzed, researched, & processed claims

•Processed paperwork using data entry and customer service skillset learning new skills as well

•Navigated several complex computer systems with multiple internal computer software programs

Fraud & Claims Analyst Processor II Customer Service Skills Trainer Customer Service Agent

( June 2018 – January 2020 )

•Processing claims, analyzing data, completing paperwork

•Working on a team to build rapport with the customers

Phone Banker Customer Service Representative Claim Support Specialist

( January 2018 – May 2018 )

•Responsible for handling phone calls with merchants, customers and bankers maintaining high call volumes

•Accustomed to a fast-paced work environment; Navigated multiple computer systems as well as paperwork

***Often times working as a NEW Hire Customer Service Trainer showing agents how to navigate the system and how to talk to the customers over the phone; As well as involvement and teambuilding in the department as a Team Leader / Committee Board Member (responsible for celebrating life events for coworkers on the team such as birthdays and weddings, as well as planning events for the team to get to know on another better and build teamwork and community at work)

Bank of America Corporate – Phoenix, Arizona May 2017 – October 2017

Phone Banker Customer Service Representative Claim Support Specialist

•Handled inbound and outbound calls daily; Worked well on a team as well as individually to resolve problems

•Answers customers claim inquires and worked with claims analysts in the back office to find the best resolution

Northern Arizona University; Bachelors’ Degree Program; Some College; Flagstaff, Arizona

•Extra Curricular Activities; membership and involvement in several clubs; Black Student Union, Christian Fellowship, Chi Alpha, Craft Club, Volunteering in the Community

•Student Worker during enrollment on campus at the Office of the Registrar: Transcript Department; customer service skills & office skills acquired

Shadow Mountain High School; Diploma Completed; Phoenix, Arizona

•Honors and AP class & Extra Curricular Activities: clubs & sports activities

•Dual Enrollment at Glendale Community College and Rio Salado Community College

CASSANDRA NAOMI STEWART

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