Customer Service Loss Mitigation

Ewa Ferenc

Lisle 630-***-****

***********@*****.***

Summary

Motivated professional with extensive increasing responsibility within consumer lending and mortgage operations. Proficient with accurately assessing risk, evaluating financial documentation, and making sound underwriting decisions. Highly skilled in analyzing data, credit worthiness, and ensuring compliance with company policies and regulatory standards. Possess strong attention to details, excellent problem-solving abilities, and the ability to communicate complex information effectively. Demonstrated success in working collaboratively with team members for training, great team player, subject matter expertise, and providing strategic recommendations to maximize profitability.

Skills

Microsoft Office Suit I WorkView I Site X I MSP I UAT I CORE I Empower BSA I CIP I Customer Due Diligence

Credit Underwriting I Financial Analysis

Compliance I Research I Loss Mitigation I Time Management & Prioritization Customer Service I Portfolio Management I Cross Collaboration Written & Verbal Communication I Data Collection I Team Leadership Regulatory Compliance I Data Analysis I Critical Thinking I Problem Solving I Attention to Details Experience

Wells Fargo Bank NA

Underwriter / Associate Analyst - Loss Mitigation 04/2022 - Present Analyzed loan modification decisions to identify errors and discrepancies for a confidential project to remain in compliance with regulatory investors.

Analyze Loan Modification decisions for systemic issues related to but limited to fees, adherence to policy/policy changes, and error run in proprietary tools used in automated underwriting. Submit for remediation team findings from audit review for impact resolution. Adhering to productivity and quality as well as directive changes throughout.

Wells Fargo Bank NA

Underwriter 10/2019 - 04/2022

With a lending authority of 1.5mil, analyzed mortgage applications and supporting documentations to assess borrower eligibility based on lending guidelines, creditworthiness, and risk factors. Proficient in reviewing and explaining financial analyses, including interpreting financial statements such as profit and loss statements, balancing sheets tax documents, loan-related forms, and other financial and credit concepts. Demonstrated strong analytical skills, due diligence, and sound judgement in underwriting decisions, balancing risk management with customer service and business objectives. Exceeded funding goal by 87%, averaging 30 monthly closings by reviewing 2-3 loans daily, demonstrating excellent pipeline management to meet SLA, Quality Control.

Maintained consistently quality audit of 100% in 2020 & 2021, received 100% on all customer surveys in 2022. Reviewed initial submissions within 24-48 hours and provided decision

JPMorgan Chase

Underwriter 01/2017 - 10/2019

Evaluated and analyzed loan applications to determine creditworthiness and ability to repay. Verified accuracy and completeness of loan files, including loan terms, borrower information, and collateral documentation, to ensure compliance with contractual requirements and purchase agreements. Maintain a high level of quality control and adhere to State, Federal and Bank regulatory and Loan Policy requirements. Conducted post-acquisition reviews and audits of loan files to identify potential fraud misrepresentation, or compliance violations and recommend appropriate remedial actions. Applied company and investors policy for varies types of loans (FNMA, FHLB, FMHL, GNMA)

Run DU, LP, DX approval

Reviewed (AUS) findings and guidelines to ensure loans comply with applicable standards, policies. Accelerated loan underwriting process, lending to a 25% effectively boost and 20% transfer time reduction, elevating productivity, and profitability.

Maintained a daily 9-12 loan production rate with a 100% quality rating, effectively reducing risk for the business. Wells Fargo Bank N.A. (Non-Conforming)

Loan Specialist / Certified Co-op Closer 07/2009 - 12/2016 Manage Private banking, high profile clients, Jumbo loans. Prepared closing documentation and collateral documents for purchase and refi loans (FHA, VA, CONV and USDA) in compliance with RESPA, TIL, HMDA, Regulation Z and Regulation B requirements. Draft, review and ordered payoff letters, insurance policies, Flood search. Monitored expired documents and obtained required amendments, extensions. Review sign loan documents to ensure documents are sign correctly. Sent CD to title company 7 business days or more prior to closing Applied 100% compliance with internal fraud prevention procedures Generated checklist and coordinate closings with borrower, title, attorney, third-party vendors etc Order and review UCC/State/County/Federal preliminary lien searches, title commitments, IRS Transcripts, appraisal, environmental reports, physical inspection reports, and requests as indicated by the loan approval to ensure completeness of loan file.

Initiated and maintain consistently contact with peers, managers, settlement agent, attorney, sales partner. Obtain verifications of employment, verifications of deposit, cleared fraud alerts, cleared title commitments, transcripts, appraisals and other third-party information within policy. Clear credit conditions in accordance with Bank policies, guidelines and procedures. Manage pipeline of loans to ensure adherence to service level agreements (SLAs) and monthly funding goals as well as timely completion.

Disburse loan proceeds and reconcile settlement statement.

Long Beach Mortgage

Processor 04/2004 - 07/2009

Process customer application to fulfill customer requests from set up to settlement in accordance with policies and standards. Review borrower’s credit, employment, income, and assets as required by the loan program before submitting to underwriting

Verify completeness of application (1003)

Prepared a loan approval summary, Forms 1008, and ensure the accuracy of all the information printed on the documents; communicate directly with the Loan Originator, customer, and Underwriter to obtain initial and any missing documentation required to qualify for the loan

Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepared required disclosures

Trained new Loan Processors and build effective relationships Communicate with various companies to obtain Flood Certificate, Title Commitment, Property Survey, and payoff information

Verify vendor orders are complete, invoices are received and in the applicant’s E-file Assist closing department, and servicing to obtain and clear outstanding conditions Analyze title commitments, verify property taxes, escrows, order and process payoffs, judgments, liens, UCC, Hazard Insurance

Provide consistent updates between borrowers, sales, underwriting and closing team while provided exceptional internal and external customer service

Manage documentation to ensure that records are maintained in a proper manner Resolve any issues on files independent with no management involvement Act as a subject matter expert and first contact for escalation with internal and external stakeholders Work mostly independent

Approval and closing: the entire process completed within 25 days Received highest productivity award, most closed loans

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