Customer Service Guest
Resume:
NEPAL
*************@*****.***
Greeted and seated customers in
a 130-guest restaurant.
Took food orders and drink orders
from customers as needed.
Swept & mopped back-of-house
and front-of-house.
Bussed and reset tables quickly
with correct place settings.
Shared and explained specials to
guests during peak times
Experience in providing excellent
customer service in a restaurant
or hospitality setting.
Client Relationships
Physical Strength
Stamina
Point-of-sale Systems
Food Safety
Patience
Social Perceptiveness
Positive Attitude
Dependability
Efficient waiter with 7 years plus of restaurant experience in high- volume, upscale dining establishments in downtown Minneapolis. Maintained a 96% guest rating in the past 3 years. Seeking to use high-level guest service skills, excellent food order recall, and the ability to serve multiple tables at once to become a valued waiter at The Restaurant.
Checking with customers to ensure that they are enjoying their meals and take action to correct any problems.
Writing patrons' food orders on order slips, memorizing orders, or entering orders into computers for transmittal to kitchen staff. Checking patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Serving food or beverages to patrons, and preparing or serving specialty dishes at tables as required.
Presenting menus to patrons and answering questions about menu items, making recommendations upon request.
*Greeted, seated, and served customers in a section of 8 tables in a high- volume, 5-star restaurant . Regular Friday & Saturday night waiter.
*Served 8 tables per night with 40+ guests at a time. Section turned over an average of 5 times for 200 total guests per night
*Stocked napkins, tea bags, silverware, and other supplies. Scored 95% or better for side work performance in quarterly reviews.
*Learned list of 15+ specials nightly. Described specials to guests and answered questions as needed to ensure satisfaction with selections. Managed the register during busy weekend night shifts for 9 months, taking 285+ orders per night with 99.5% accuracy
*Followed guidelines for allergy and diet concerns and obeyed food handling safety regulations and procedures.
*Recommended wines, beers, and specialty cocktails to generate a 22% higher beverage order tab-per-guest than the restaurant average. Spearheaded a customer feedback program that identified key areas for service improvement, leading to a 10% rise in satisfaction ratings.
*Top performer on performance reviews for service excellence, team player mindset, and proactive approach to increasing revenue and resolving customer issues
Efficiently operate POS terminals to input customer orders, swipe credit cards, and enter cash received in the system.
*Collected payments from customers.
*Offered recommendations and conducted frequent check-ins. Petitioned customers to come back and request me by name for a guaranteed positive dining experience
.
SKILLS
CONTACT
WORK HISTORY
PROFESSIONAL SUMMARY
MANOJ
KUMAR GUPTA
KeyWords:Waiter/Restaurant Management/Food Service TAMIMI GLOBEL CATERING COMPANY, KUWAIT
FEB. 2003 to JUN. 2003
TAMIMI GLOBEL CATERING COMPANY, IRAQ
JUN. 2003 to OCT. 2004
AL RASEED HOTEL, IRAQ
NOV. 2004 to MAR. 2006
COFFE SHOP U.S.A EMBASSEY IN IRAQ
MAR, 2006 to OCT. 2006
DAMAC AL OTAIBA CO. LLC ABU DHABI, UAE ( GASCO ASAB SITE) DEC. 2006 TO OCT. 2008
LANGUAGES
PERSONAL DETAILS
HOBBIES
EDUCATION
ENGLISH, HINDI, NEPALI, MATHALI,
BHOJPURI
Date of Birth: 12.02.1984
Nationality: NEPAL
Gender: Male
Passport: 09833949
Learning new skills
Social worker
Travelling
INTER (I.A)
*Implemented a unique personal rapport-building strategy with guests that increased average table turnover by 20%.
*Commanded a team-based initiative to streamline the table setup process, achieving a 15% decrease in customer wait times.
*Orchestrated a weekly wine pairing event that boosted wine sales by an impressive 30% and enhanced customer dining experiences.
*Streamlined the restaurant's reservation system by integrating new software, leading to a 25% improvement in seating efficiency and reducing overbooking incidents.
*Leveraged strong multitasking skills to manage up to 15 tables simultaneously while maintaining high-quality service standards.
*Played a pivotal role in the adaptation to a contactless payment system which streamlined billing, reducing table closure time by an average of 10 minutes.
*Facilitated a cross-training program that allowed waitstaff to proficiently assist with bartending duties, increasing operational flexibility and staff utilization.
*Providing excellent wait service to ensure satisfaction
*Taking customer orders and delivering food and beverages
*Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
*Skill to multitask by remaining aware of the status of each table at all times.
•
•
•
Key Proficiencies
Point-of-sale systems
Food safety
Alcoholic beverage regulation
Effective communication
Active listening
Positive language
Problem-solving
Patience
Resilience
Social perceptiveness
Present menu, answer questions, and make menu recommendations Serve customers in an accommodating manner
India
**************@*****.***
Teamwork and Collaboration
Attention to Detail
Problem-solving
Teamwork and collaboration
Attention to detail
Time-management
Problem-solving
Communication skills
Adaptability and flexibility
Leadership and supervision
Organizational skills
Critical thinking
Interpersonal skills
Forklift operation
Picking and packing
Inventory management
Quality control
Health and safety regulations
Warehouse management systems (WMS)
Computer skills, including Microsoft Excel and Word Supply chain management
Shipping and receiving
Chemical safety
Excellent physical fitness (to stand and walk for long hours) CONTACT
Hard Skills or Technologies
STRENGTHS
Soft Skills or Technologies
Accomplishments
Dedicated server with over 7 years of experience in fast-paced, high-end restaurant environments, proficient in POS systems and wine pairings. Recognized for consistently surpassing sales targets by 20% and awarded
‘Employee of the Month’ four times for exceptional customer service and teamwork. Energetic career switcher with a decade in customer service management, seeking to bring transferable skills to the food service industry. Excelled in building customer relations and staff leadership, aiming to apply strong communication and organizational abilities to enhance guest dining experiences. Former retail supervisor eager to leverage 7 years of customer-centric service, inventory management, and team leadership into the hospitality sector. Adept at handling high-pressure situations and committed to creating memorable dining experiences through attention to detail and a warm, engaging manner. With 8 years of experience as a bistro waiter, adept in menu presentation and bespoke customer service, having increased customer retention by 30%. Recognized for a keen ability to upsell specials and wine selections, contributing significantly to the restaurant’s revenue growth. As an enthusiastic individual with a passion for hospitality and customer engagement, my objective is to deliver exceptional dining experiences by utilizing strong interpersonal skills and a quick-learning aptitude in a fast- paced restaurant environment
Seeking to begin a career in hospitality as a waiter, with a focus on developing expert-level knowledge in customer service, fine dining etiquette, and beverage service to contribute to memorable meal experiences and enhance the establishment’s reputation.
Contact this candidate