Customer Service Data Entry
Resume:
DULCE GUZMAN
CONTACT
@ San Bernardino CA
MW *************@*****.***
EDUCATION
SAN JOAQUIN VALLEY COLLEGE
Medical billing and coding
Associates degree
ABOUT ME
Highly adaptable and bilingual professional with extensive experience in
dispatching, customer service, 3PL distribution, warehousing, and data entry.
Known for exceptional organizational skills, attention to detail, and the ability to
thrive in fast-paced environments. Dedicated to delivering efficient operations and
outstanding service while contributing to team success in any role.
WORK EXPERIENCE
ROCHA TRANSPORTATION
Dispatcher March-2023-October-2024
Verified daily logs, documented shift times
Located with GPS, Fleet locate
Coordinated drivers daily for their routes
Coordinated daily schedules
Provided customer service to customers
Scheduled pick-ups & deliveries and cancellations
Adapted to new procedures
Complete routes on TWM
Created Freight Bills in customer service
MAXIMUS-RANDSTAD USA STAFFING
EDD Auditor June 2021 - January 2023
Analyzed claim information
Used Outlook, MS Teams, Excel
Problem-solving
SKILLS Provided customer service
Made outbound calls
fact-finding
> Receiving Lead Made outbound calls to employers to obtain missing information
Traini Assessed eligibility requirements based on UI Code, Policies, and Procedures
: raining Performed quality analysis
PO’s BOLs
DSV SOLUTIONS
MSDS
> Inventory Clerk March 2020 - May 2021
> Data Entry Conducted daily inventory counts
> wes Performed customer reconciliation counts
=> Truck Mate Communicated discrepancies to lead or supervisor
> Dispatch Maintained a clean environment
-> Customer Service Organized warehouse materials
> Operating Machines (sit-down Made inventory exceptions using MS Office and inventory
, software
> double pallet jack) WORLD CLASS DISTRIBUTION
> Inventory Management Receiving Lead July 2015 - May 2019
Excel, Word, Outlook, MS Conducted roll calls and safety meetings, training
Teams - Managed PO Receiving and off-loading
Received product accurately to assure correct inventory
Recorded any shorts or damaged product, conducted QC
Inspected every delivery to ensure correct product off-loading
Used the GOLD system to receive product
Checked proper dimensions, reprinted stock labels
Troubleshot using the VOICE LINK system
Used systems including Gold, Radio Gold, Portal
Off-loaded over 50 trailers a day
Contact this candidate