Service Representative Customer

*********@*****.*** Saul Grant Vega Ferry, NY +1-716-***-****

WORK HISTORY

Collections Specialist at Capital One

**/**** - **/**** (9 years)

Capital One Management-Buffalo NY Make inbound and outbound calls to debtors to collect on money owed on account that are delinquent. Customer Service Representative at Dell Services

02/2012 - 10/2019 (8 years)

Dell Services E Amherst NY Answer inbound calls and make outbound calls for patients regarding balance; insurance issues or billing both in English and Spanish.

at Online Application Team HSBC

07/2018 - 07/2019 (1 year)

HSBC Depew NY 14043 Making sure that the information that the customer submitted Online for Credit Cards is correct; make outbound calls to the customer if we need more information to complete the applications. Take inbound calls and assist customers regarding the status on their applications.

Customer Service Representative at Fidelis Care

04/2017 - 04/2018 (1 year)

Fidelis Care Getzville NY 14068 Answer inbound and make outbound calls; help people with their health insurance. Also help people enroll in a medical plan thru the NYS Marketplace.

Customer Service Representative at Bank Of America 02/2017 - 04/2017 (2 months)

Bank Of America Answer inbound calls for clients regarding their credit card or statement.

Employee Service Representative at

07/2016 - 12/2016 (1 year)

Liazon Buffalo NY 14204 Answer inbound calls for employees regarding benefits; enrollment and insurance issues both in English and Spanish. Also assist with the development for Spanish procedures. Lien Release Document Representative at PHH Mortgage 02/2016 - 07/2016 (5 months)

PHH Mortgage Williamsville NY Prepare and Process Lien Release documents to be filed with County Recorders offices and ensure the timely resolution of escalated issues for the customer (internal and external). Customer Service Representative at CDI E

01/2014 - 01/2016 (2 years)

CDI E Amherst NY Answer inbound calls and make outbound calls for patients regarding balance; insurance issues or billing both in English and Spanish.

Customer Service Representative at Capital One

08/2007 - 02/2011 (4 years)

Capital One Management-Buffalo NY Activate credit cards and answer customer questions regarding the status of their account and also doing third party collections.

Shipping Tech at CuraScript

04/2007 - 07/2007 (4 months)

CuraScript - Orlando, Florida Packing and shipping medications, checked and confirmed that all the information, including address, product ordered was correct prior to shipping the orders.

EDUCATION

Bryant and Stratton

SKILLS

Time Management, year

Customer Service Representative, year

Customer relationship management, year

LANGUAGES

English, Moderate

SOCIAL NETWORKS

Facebook, https://La Johnda Goodman

Twitter, https LaJohndaGoodman

Linkedin, http://linkedin.com/in/louis-r-martin-cqa-8914b51a ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

Contact this candidate