Patient Care Customer Service
Resume:
APRIL JACKSON
Delray Beach, FL
***************@*****.***
Professional Summary
Compassionate medical professional. demonstrating exemplary skills in customer service, direct patient care and healthcare team support. Communicative and collaborative demeanor. Cultivated with years of experience providing superior customer service and healthcare performances. With the ability to handle multiple roles in many environments with accuracy, dedication, and dignity. Willing to relocate: Anywhere
Work Experience
Certified Nursing Technician
Kindred of the Palm Beaches Hosp-West Palm Beach, FL February 2021 to Present
• Provided nursing care for patients in an LTAC hospital and SMITH facility
• Q4 vital signs, Accu-cheks, observations document patients I&O
• Patient care, assisting with ADLs, ie eating, grooming, toileting, and rehab
• Responded to patient call lights in a timely manner.
• Preparing rooms for incoming patients by ensuring the availability of necessary supplies and equipment.
• Observing patient conditions, reported changes to medical staff, and document in patient records.
• Wound care for pressure ulcers, bed sores and surgical site wounds.
• Perform rehab care with comatose and paralyzed patients to improve physical function Certified Nursing Technician
Holy Cross Hospital-Wilton Manors, FL
February 2019 to September 2020
• Direct patient care for Tele/Tele step down, CVICU
• Responded to patient call lights in a timely manner.
• Prepared rooms for incoming patients by ensuring the availability of necessary supplies and equipment.
• Observed patients' conditions, reported changes to medical staff, and documented observations in patient records.
• Monitored intake and output levels on assigned patients.
• Provided assistance with activities of daily living such as eating, grooming, toileting.
• Supported team members in providing quality patient care through collaboration and communication.
• Conducted hourly rounding, Q4 vitals, Accu-cheks, and EKGs Certified Nursing Assistant
MED STAR STAFFING-West Palm Beach, FL
August 2014 to October 2018
• CNA /Behavior Health Tech PRN staffing for various hospitals and nursing facilities
• Facilitated activities of daily living, personal hygiene management, meals, grooming, and ambulation.
• Assisted nurses with treatments such as wound care and vital sign monitoring
• Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs
• Turn and repositioned bedridden patients to prevent bedsores and hourly rounding for patient safety Certified Nursing Assistant
MedCare Medical-Boca Raton, FL
April 2011 to October 2017
• Contract travel CNA hospital staff relief
• Areas of experience: ICU, PEDS, ER, ORTHO, MED-SURG, NEURO, PSYCH, TELE-STEP DOWN UNITS, Oncology
• Provided bedside patient care, vitals, Accu-cheks, EKGs, height and weight, recording I&O, and observation
• Assisted patients with activities of daily living such as bathing, grooming, nutrition
• Answered call lights promptly and responded to patient needs accordingly.
• Turned and repositioned bedridden patients on a Q2 schedule to prevent bed ulcers
• Perform rehab care with comatose and paralyzed patients to improve physical function Customer Service Rep
VITAS Healthcare-Pompano Beach, FL
March 2014 to December 2016
• Patient care for inpatient hospice facilities
• Customer service processing accurate and efficient orders for hospice DME delivery of oxygen, respiratory equipment and beds for home arrivals
• Tech Scheduling installation and service dispatch
• Patient Care coordinator
• Provided technical support for customers, troubleshooting issues with DME equipment
• Trained patients on how to properly operate medical equipment
• Resolved customer inquiries in a timely manner.
• Followed up with patients after delivery to ensure satisfaction
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Education
HIM in Medical Billing And Coding: Medical Office Management Blinn College - Bryan, TX
July 2008 to August 2009
Nursing assisting program in Nursing Science
South Tech Academy - Boynton Beach, FL
March 1999 to July 1999
Skills
• Direct Patient Care Compassionate
• Collecting Vital Signs Patient-Focused Care
• Level-Headed Under Duress
• Wound Care Specialist Medical Terminology Knowledge
• Calm
• Quick Problem Solver Infection Control Procedures
• Condition Monitoring Able to Lift atleast 50 Pounds Certifications and Licenses
BLS Certification
CNA
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