F B Customer Service

AJITH R

Email :*********@*****.*** Mobile : +91-812*******

FOOD & BEVERAGES SERVICE CAPTAIN

Results-driven dedicated professional with extensive experience in the Hospitality Industry. Proven track record of exceeding aggressive performance metrics within highly visible hotels. Talented at delivering exceptional guest experiences through excellent communication skills thorough preparation and an eye for the details that others overlook

Possess strong interpersonal skills resulting in outstanding communication, team- work, flexibility, and cohesiveness with fellow co-workers.

Established a large guest request list through impeccable service, integrity, honesty and a genuine willingness to get to know the guest.

WORK EXPERIENCE

CHEF PILLAI UNITED COCONUT RESTAURANT, COCHIN

F & B Captain 07 Jun 2024 – Till date

EMIRATES AIRLINES BUSINESS CLASS LOUNGE Nov 2021 – Apr 2023

ABAD GROUP HOTELS, COCHIN Feb 2019-May 2020

ABUDHABI NATIONAL HOTEL, U.A.E Nov 2012 - Jul 2016

QUALITY AIRPORT HOTEL, COCHIN May2009 – Nov 2011

MERMAID HOTEL, COCHIN Oct 2008 - May 2009

Assisting management and hosts to meet, greet, and seat guests, and issuing them food and wine menus

Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotels standards in a friendly, timely and efficient manner

Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guest expectations

Ensured that all guests are served to the hotels standard in the Restaurant / Bar / Lounge areas.

Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.

Assist guests with making menu choices in an informative and helpful fashion

Established and maintained long-term customer relationships focusing on individualized attention.

Maintain knowledge of current menu items garnishes ingredients and preparation methods

Appropriately suggest additional items to customers to increase restaurant sales

Setup the banquet hall for events, including table settings, buffet table and any other special requests

Food & Beverage

High-volume dining

Hospitality Management

Table Setting

Customer Service

Food Hygiene Management

Liquor, Wine and Food service

Point of Sale (POS) system

KEY COMPETENCIES

Basic Food Hygiene Certificate 2013

Diploma in Hotel Management 2007- 2008

Higher Secondary Education 2002-2004

Secondary School Leaving Certificate 2002

SCHOLASTIC

PERSONAL DETAILS

Date of Birth

04 – 02-1986

Nationality

Indian

Passport No

T0414175

Languages Known

English, Malayalam &Hindi

REFERENCES

OSAMA ABED

Banquet Manager ST. REGIS, Dubai +971-**-*******

ANISHA BHAILA SHRESTA

Waitress Hilton Dubai, Palm Jhumerai +971-*********

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