Service Delivery Program Management

JAMES R. ROSS

**** * ***** ******. *****, Ne ****6

703-***-**** / ******.**@*****.***

SUMMARY AND SKILLS

Program/Project Management

DOD Security Clearance: TS/SCI/FP

20+ years public and private sector personnel (FTE) management and senior level operational leadership.

A visionary leader and dedicated manager that can collaborate across levels and functions to facilitate organizational effectiveness. Leverages experience and creativity to develop and introduce robust processes and procedures. Manages key stakeholder expectations employing experiential wisdom and industry savvy. Forges partnerships with internal and external clients. Motivated to contribute broad experience to a challenging new opportunity.

Areas of Expertise

Program Management

Vendor Management

Interpersonal Skills

Analytical Skills

Strong Communication

Strategic Mindset

Training / Development

Team Leadership

Change Management

Problem Solving

Relationship Building

Service Delivery

Adaptive Thinking

Telecom / IT/Cyber

Life Cycle Logistics (LCL)

Business Operations

PROFESSIONAL EXPERIENCE

Peraton, Bellevue, NE

Senior Project Manager – Technical Support

04/2021 – 12/ 2022

Provided technical, business operations and service delivery support to all networking systems engineering teams’ projects directly involved in developing, planning, estimating, and implementing technical solutions.

Responsible for overall staff performance of the completion of technical solutions/implementations, program support, and related activities.

Responsible for monitoring solutions statuses for adherence to cost, schedule and technical performance.

Manage System Engineering teams in support of existing programs and new requirements activities.

Provide technical leadership and review all engineering activities tied to service delivery.

Establish team goals and strategy to evolve the team towards best in class/industry standards from a performance and customer satisfaction standpoint.

Develop and utilizes metrics to assess effectiveness and capacity capabilities.

Promote team development and career growth opportunities.

Red-Alpha, Annapolis Junction, MD

Senior Program Manager – Wireless Portfolio Management

10/2019 – 02/2021

Led program management office business and technical requirements to fund a critical multi-million-dollar program to develop and deliver next generation wireless (NGW) solutions.

Directed systems engineering teams investigating requirements and development solutions for emerging technologies. Oversaw migration research and analysis for existing technologies (4G, LTE, 5G, cyber and Internet of Things (IoT) services).

Defined, document, and execute SE process improvements and categorize government wireless technology.

Analyzed NGW technologies to recommend funding and portfolio management requirements to customer organization partners.

Provided technical management support to customers to determine development, testing, deployment, and service implementation requirements for on-time service delivery.

ASRC Federal, Annapolis Junction, MD

Senior Program Manager - Continuity Program Management

01/2017 – 10/2019

Led technical program management requirements for new and emerging wireless technologies and directed program requirements for five next generation wireless (NGW) development teams.

Oversaw project management and Business operations requirements for three teams developing wireless products and systems.

Led PM support as member of branch leadership team. Verified completion of tracking requirements for all projects.

Oversaw wireless, cyber software and hardware system/applications developments. Served as subject matter expert (SME) for teams using Agile, Waterfall, and Confluence methodologies.

Managed creation and timely delivery of weekly status reports including executive presentations.

Managed service delivery requirements for new systems and upgrades to existing systems.

Documented and presented budget analysis as required.

Coordinated RFI (request for information) and key stakeholder inquiry responses.

Liaised for customers with stakeholders’ interest during development and delivery of products and systems.

Boeing Company, Annapolis Junction, MD

Senior Project Manager - SETA TS/SCI/FP

01/2013 – 12/2017

Provided technical program management support for development, testing, and deployment requirements for 3G, 4G, LTE and 5G/IoT wireless, cyber software and hardware application solutions.

Executed program requirements to convert logical and systematic requirements into system solutions acknowledging technical, schedule, and cost constraints.

Delivered pre-development tasks including architecture, tradeoff, and upgrade studies, and requirements for functional analyses.

Provided support to client leadership with recommendations of technologies, techniques, and/or components to facilitate project completion with minimize risk.

Managed development, oversight, and fulfillment of all Project Management Office (PMO) requirements for program plans, processes documents, and project baselines.

Provided business-critical input and recommended risk mitigation solutions to senior managers.

Handled oversight for service delivery requirements and mitigated delivery issues as required.

TASC, Annapolis Junction, MD

Senior Program Manager - SETA TS/SCI/FP

05/2011 – 12/2013

Led program management and business requirements for a high-performing project team tasked to deliver a multi-million-dollar, Next Generation Wireless (NGW) data services system.

Analyzed all steps of system production to support timely project and program delivery.

Advised customer on existing and upcoming wireless policies, directives, and laws.

Additional Experience

SERCO-NA, Columbia, MD - Senior Systems Engineer 2009 – 2011

Manages all technical network configuration requirements for wireless software and hardware systems development and integration.

Chief Operating Officer - MR-Innoveers, Hyattsville, MD 2008 – 2009

In this role of Executive Manager, I led business operations and managed a high performing team of 15 FTE senior software and hardware engineers tasked with solution development and service delivery to a federal Government client.

Sr. Project Manager, Site Development - Tectonic Engineering / Smartlink, Columbia, MD 2003 – 2008

Provided project management support to Engineers, Construction Managers and Real Estate/Compliance Management Staff on wireless network design, development, and service delivery plan requirements.

Vice President and COO - PERTEL Communications, Hartford, CT 2000 – 2003

Executive manager with direct oversite of 60 FTEs, technical, business, operations, strategic planning, and program management requirement for the buildout of the XM (SIRIUS) Satellite Radio terrestrial network infrastructure in the eastern region of the United States.

Director, Operations and Program Management - LCC International, McLean, VA 1998 – 2000

I led business operations, technical management and oversaw all resources for 6 national project hub offices and 33 technical field operations sites, which deployed 400 employees, to support the construction of the $13-billion nationwide wireless/satellite digital repeater XM Satellite Radio (SIRIUS) network.

EDUCATION AND OTHER

Gatesville University, Stockton, CA, 1997

Bachelor of Science (BS), Business Administration

Certification

Project Management Certification, 2013

PMBOK (Project Management Book of Knowledge) Certification Course

University of California, Irvine, CA

Professional Training

Managing High Performing Teams

Business Process Improvement

Information Technology

Network Development Life Cycle

5G/IoT, LTE, 4G, 3G, 2G, 802.11 Wireless Technologies

Technologies LAN/WAN Services

Information Technology

Network Development Life Cycle

Switching Systems

Network Switching Subsystems

Public Networks Subsystems

Fiber Optic/Digital Transmission Systems

Intelligent Network Signaling Systems

PSTN Network Operations

Local & Long-Distance Services & Products

LAN/WAN Services

Contact this candidate