Customer Service Entry-Level

LEVELT EMILE GRAVILLE

****************@*****.*** 407-***-**** Clermont, FL 34711

Summary

Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Safety-focused Motor Vehicle Operator committed to on-time transport and delivery of goods and personnel. Versatile and dependable team player with innate navigational sense even when GPS fails. Communicates consistently and clearly with customers and colleagues verbally and via approved technology, eliminating transportation misunderstandings and errors.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

• GPS Navigation

• Vehicle Inspection

• Wheelchair assistance

• Defensive Driving

• Safe driving techniques

• Customer Service-Oriented

• Critical thinking abilities

• Time management abilities

• Vehicle inspections

• Excellent Communication

• Driving and transportation

• Time Management

• Adaptability

• Effective Communication

• Task Prioritization

Experience

We Care Transport Clermont, FL

Non-Emergency Medical Driver

10/2023 - Current

Communicated effectively with patients, family members and healthcare staff regarding patient care needs.

Responded promptly to calls for service from dispatch center personnel.

Always maintained a clean vehicle interior and exterior.

Monitored patient vital signs during transport including oxygen saturation levels, blood pressure, pulse rate and respirations.

Operated a variety of vehicles including vans, buses, and wheelchair accessible vehicles.

Ensured that proper safety protocols were followed while transporting clients in wheelchairs or stretchers.

Responded promptly to any emergency situations that arose during transportations services provided.

Performed minor vehicle maintenance such as checking fluid levels and tire pressure.

Transported patients in wheelchairs or stretchers if needed, using appropriate equipment and techniques.

Assisted passengers in completing necessary paperwork related to their transportation services upon arrival at destination locations.

Coordinated with clients prior to scheduled pick-ups to confirm details of upcoming trips including destinations, estimated travel time.

Trained new drivers on company procedures and safe driving practices.

Knox Horticulture Winter Garden, FL

Class B Delivery Driver

02/2022 - 08/2023

Drove truckloads to customer sites daily and completed proper paperwork.

Adhered to workplace safety standards and OSHA regulations.

Inspected assigned delivery vehicle on a daily basis; reported maintenance issues to supervisor.

Verified accuracy of orders prior to departure from warehouse; reviewed customer purchase order forms for discrepancies.

Always maintained cleanliness of interior and exterior of delivery vehicle.

Completed paperwork associated with deliveries in an accurate manner; submitted documents according to established deadlines.

Demonstrated ability to operate forklifts, pallet jacks, hand trucks, dollies and other equipment used for product movement.

Operated GPS tracking system accurately throughout course of workday.

Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Notified customers of delays to decrease calls to support.

Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

Loaded trucks and safely secured merchandise to prevent damage during transportation.

Performed pre-trip inspections of delivery vehicle according to company guidelines.

Dollar General Winter Garden, FL

Sales Associate

07/2020 - 10/2021

Helped customers find specific products, answered questions, and offered product advice.

Engaged customers in friendly, professional dialogue to determine needs.

Answered incoming telephone calls to provide store, products, and services information.

Built and maintained relationships with peers and upper management to drive team success.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Trained new team members in cash register operation, stock procedures, and customer services.

Sold various products by explaining unique features and educating customers on proper application or usage.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Tracked company inventories, moved excess stock, and arranged products to improve sales.

Provided accurate information about products, prices, and services.

Handled customer complaints in a professional manner.

Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.

Ensured compliance with all safety regulations while handling hazardous materials.

Maintained cleanliness of store environment including floors, windows, displays.

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