Software Engineer Client Service
Resume:
Nireesha Vijay
San Jose, California ********.***@*****.*** +1-831-***-**** in/nireeshavijay
EXPERIENCE
Full Stack Software Engineer
LTI Mindtree August 2022 - Current, San Jose CA
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Architected and deployed RESTful API endpoints for an Insurance Agents Portal using Java, React, Express, Docker, and MongoDB, delivering a scalable platform that enhanced policy management and client service capabilities, supporting over 10,000 active agents and 50,000+ client transactions monthly.
Revamped backend workflows and reengineered API pipelines, driving a 150% increase in agent onboarding and a 25% improvement in retention, achieved through automation and process refinement that streamlined 500+ agent sign-ups per week. Led the integration of OKTA, implementing SSO and MFA to enhance platform security, resulting in a 99.9% reduction in unauthorized access attempts and providing a seamless, secure experience for over 5,000 active agents. Integrated customized email and text notifications using Twilio APIsһ improving client communication efficiency and increasing engagement rates by лн!һ ensuring timely updates for policy renewals and client interactionsҷ
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Full Stack Engineer
Editorialist September 2018 - July 2022, San Jose, CA Developed modular web components using JavaScript and React, improving page load speed by 20% and increasing user engagement by 15% on Editorialist’s luxury shopping and personal styling platform.
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Integrated Shopify with tailored solutions, reducing e-commerce workflow processing time by 25% and enabling seamless synchronization of 500k+ products across Web and iOS apps.
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Architected and deployed microservices on AWS and Docker, leveraging Cloudflare to reduce latency by 30% and enhance platform uptime to 99.99%, while improving transaction efficiency by 30% with Stripe Payment and custom checkout solutions.
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Designed and implemented scalable backend solutions for Editorialistʼs dashboard using Node.js, Docker, and microservices architecture, supporting real-time data processing for over 1000+ daily transactions with consistent reliability. Developed RESTful APIs to integrate backend services with dynamic frontend components, utilizing ANT UI and Fluent UI, which improved dashboard responsiveness by 25% and enhanced user functionality. Optimized database queries and system workflows, reducing data retrieval time by 30% and ensuring seamless scalability to handle a 50% increase in user activity without performance degradation.
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Full Stack Developer
Dell EMC September 2016 - February 2018, Bengaluru, India Developed and maintained .NET-based client assemblies for the EMC Documentum-Application-Connector (DAC), enabling seamless integration with Microsoft Office applications like Excel, Outlook, PowerPoint, and Word, which supported over 100,000 users in accessing enterprise documents efficiently.
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Implemented secure document access features using WDK-based server-side components, ensuring version control and permission-based access, while increasing compatibility with 10+ repositories and improving data security by 20%.
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Enhanced application performance and usability by optimizing runtime services for document tracking and retrieval, reducing document retrieval times by 30% and improving workflow efficiency across enterprise-wide content systems.
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Software Engineer in Test
Prohance June 2013 - August 2016, Bengaluru, India Led testing efforts for ProHance’s Work Transformation Analytics Suite, creating and executing automated and manual test cases, ensuring a 20-35% increase in employee productivity by validating desktop analytics features that provide real-time insights into workforce efficiency.
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Developed and executed test cases for Techmate’s ITIL-based incident management system, enhancing its ability to track and resolve issues, resulting in improved operational efficiencies and a 15% reduction in service downtime for organizations.
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Collaborated with development teams to integrate desktop inventory scan functionality into Techmate, conducting comprehensive regression and performance tests that ensured accurate tracking of hardware and software assets and improved overall system reliability by 10%.
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SKILLS
Industry Knowledge: In-depth experience in E-commerce, Insurance, Enterprise Solutions, and Content Management Systems (CMS), with a focus on optimizing user experience, backend processes, and system integrations.
• Languages: Java, JavaScript, TypeScript, SQL, HTML5, CSS
• Client-Side: AJAX, JQuery, AngularJS, Angular 2/4/6+, ReactJS, NodeJS
• Automation/Build/Deploy Tools: Docker, Jenkins, GitLab Pipelines, OpenShift, AWS
• Server-Side Frameworks: Spring (MVC, Boot, Security)
• Software Development/Management Tools: Git (GitHub/Gitlab), Eclipse, Maven, Gradle, IntelliJ, Ant
• Testing Tools: JUnit, Mockito, Selenium, JIRA and TestNG OTHER PROJECTS
NestCasa
Artykula x Freelancer • nestcasa.com/ • June 2023 - Present Built from scratch and maintained a custom CMS for NestCasa, integrating Klaviyo, Google SSO, Shopify, and Stripe, streamlining e-commerce operations and improving customer experience.
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Integrated Klaviyo for email marketing automation and Google SSO for seamless user authentication, increasing customer sign-ups by 25% and enhancing marketing outreach effectiveness.
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Developed and optimized Shopify and Stripe integrations, enabling smooth payment processing and order management, resulting in a 15% reduction in cart abandonment rates and improving transaction efficiency.
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Layoffstracker.com
Creator • layoffstracker.com/ • November 2023 - Present Designed and maintained data for LayoffsTracker.com using Airtable and Mailchimp, managing content and automating workflows to support over 1,000 active daily users and enabling efficient data updates and communications.
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Implemented automation tools to streamline tracking and reporting processes, driving a 50% improvement in operational efficiency and supporting a peak user base of 10,000 users during high-demand periods.
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Optimized user engagement through tailored communication strategies, leading to sustained user growth and a consistent 1,000+ daily users, enhancing the platform’s reach and data accessibility.
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EDUCATION
Bachelors in Information Technology
Kuppam Engineering College • Kuppam, India • 2012
• Data Structures & Algorithms, Object Oriented Programming, Web Design, Software Design,Software Development and Integration CERTIFICATIONS
AWS Certified Cloud Practitioner
Amazon Web Services • 2020/2024
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