Customer Service Security Guard
Resume:
**** ****** ***** ******, ***** Plains, MD *****-*467
*****.********@*****.***
Kenyetta M. Hewitt
PROFESSIONAL SUMMARY
Dedicated professional with demonstrated skills in customer service, time management, logistics, warehousing, heavy machinery operator, security guard, and team work. Looking to obtain a new, challenging position with a company where my current knowledge, skills, and abilities can be used and expanded to for both the betterment of the company as well as myself. Goal-oriented hard worker dedicated to high levels of customer service
EXPERIENCE
O’Reilly Auto Parts Jan 2022 to Apr 2024
Logistician and Warehouse Manager
3385 Crain Hwy, Waldorf, MD 20603
Possessed the ability to multitask and work well with other staff and customers.
Provided excellent leadership skills with a focus on customer service.
Promoted customer service through friendly interactions to build loyal clientele.
Conducted quality assurance inspection on work area, equipment, and auto parts to ensure efficient service and conformance with company standards and safety guidelines.
Demonstrated strong interpersonal, written, and oral communication skills.
Responsible for reading and correctly matching numerical and alphabetical characters quickly to gather and provide requested parts and accessories.
Responsible for directing the day-to-day outbound operations of orders received for internal and customer use.
Assisted managers in running frontend and backend operations.
Responsible for unloading, categorizing, classifying, and shelving all incoming merchandise.
Responsible for pulling parts and processing for pickup.
Responsible for complying with safety standards.
Conducted weekly inventories, identified items needing replenishing and removal from the shelf; thusly applying life cycle management responsibilities.
Responsible for inventory/merchandise reports.
Performed other logistics and warehousing duties as assigned.
Allied Universal Security May 2019 – May 2022
Security Officer
3355 Cherry Ridge St. San Antonio, TX 78230
Functioned as a mobile officer.
Inspected vehicles before and after each shift for safety and functionality.
Maintained daily log and reported unauthorized personnel on the property.
Performed mobile security to endure building and parking lot safety.
Jotted down and reported areas of concern, people in need because of for example, having a flat tire, out of gas, lost, or dead batteries.
Maintained log of emergency vehicles on the premises.
Overall ensure that the grounds were safe and secure.
Served as a building officer.
Conducted physical inspection of on-site property ensuring that all badges and turnstiles were operational, gates were locked and secured, the wire rooms and data center were maintained within proper temperature guidelines.
Identified breaches or potential risk areas and immediately reported to my supervisor and suggested corrective action(s).
Escorted staff and visitors without badges to their specified locations.
The goal of this position was ensuring that the building was secure, safe, and ensure measures were in place to defray building security breaches.
Performed as lobby officer.
Monitored security cameras to ensure staff, visitor, and building safety and security.
Monitored camera to ensure operationality and functionality.
Served as point of contact for package intake, logging tracking numbers, tracing, and informing recipient of received deliveries.
Monitored the screening system to ensure personnel entering the building and using company technology had been vetted for proper access.
Monitored the system to ensure the picture displayed on the monitor was in fact the person entering the building, and if not, notified the building officer to remove the person from the premises.
Staff entering the building but having problems with their badge, made a visual confirmation that they were the person shown on the computer monitor, allowed them access, provided them with a temporary badge, and reported the non-working badge situation to my supervisor.
Logged contractor personnel into the system, issued a temporary badge, and notified my supervisor that they were on-site.
Maintained Excel spreadsheets to track and monitor audit information.
The purpose of this position was to ensure those persons who were either vetted or granted access to the building were the right people, visitors were properly logged in and badged, and all safety and security protocols were followed.
Huntington Ingalls Incorporated/Northrop Grumman July 2006 – January 2019
Pipe Fitter
4101 Washington Ave, Newport News, VA 23607
Measured and marked pipes to ensure precise cutting and threading.
Laid out full scale drawings of pipe systems, following blueprints, supports, and related equipment.
Planned pipe system layout, installation, repair according to specifications.
Selected pipe sizes and types and related materials, such as hangers, using tape measure and stick ruler.
Modified, cleaned, and maintained pipe systems, units, fittings, and related machines and equipment, following specifications, and using hand and power tools (i.e., grinder, pipe bending machine, air nozzle, and Dremel etcher).
Performed pipe fabrication, installation, and fitting according to proper specifications.
Identified and located required tools prior to starting job, ensuring to plan and organize the work assigned for the day.
Concordia Home Health Services January 1997 – October 2018
Certified Nursing Assistant
729 Thimble Shoals Blvd, Ste 2C
Newport News, VA 23606
Rendered nursing care in the hospital or in the privacy of the patients’ home.
Provided personal assistance services for patients, including assisting with bathing, dressing/undressing, eating, taking medications, and other daily living activities.
Transported patients, using a wheelchair or assisted with walking.
Turned and repositioned bed for patients, alone or with assistance, to prevent bedsores. Changed bed linens, ran errands, cleaned area that is used by the patients.
When health or safety concerns were identified, I informed the head nurse and made suggestions for corrective actions.
Ipsos-Asi January 1997 – November 2000
Telephone Interviewer
12674 Patrick Henry Drive, Newport News, VA 23602
Applied telemarketing, verbatim typing, computer, supervisory and communication skills to gather public opinions concerning a new television program, magazines, and commercials.
Represented the company in contacting customers to solicit their opinions by telephone and obtained customer information such as name, and opinions and entered their input into the company’s database.
Mountain City Convalescent & Rehabilitation March 1996 – December 1997
Nursing Assistant
403 Hazle Township Blvd, Hazleton, PA 18202
Assisted the elderly with dressing, bathing, and feeding in the comfort of their room.
Provided direct basic personal care to the patient.
Assisted patients with their daily hygiene, dressing, range of motion, ambulation and feeding. Monitored patients’ activities, appearance and performed daily charting.
Helped the elderly to walk, get in and out of bed, cleaned their room and changed linens.
Fed patients who were unable to feed themselves and collected their food trays.
Provided patient care by supplying and emptying bed pans, applying dressings as directed by care giver, transported patients by using a wheelchair or chair lift.
Turned and repositioned bedridden patients.
Hazelton General Hospital December 1997 – Unknown
Medical Biller
700 E Broad St., Hazleton, PA 18202
Checked patients’ files to determine delinquent payments and called insurance companies regarding new patients.
Communicated with insurance companies and physicians’ offices to ensure timely filing and payment of claims.
Applied medical A/R experience and ICD-9 knowledge.
Responsible for performing primary collection functions, such as following-up on unpaid accounts receivable through telephone contact or by means of online tools.
Skills:
Friendly, Positive Attitude, Professional, Approachable
Adaptable, Fast Learner, Hard Worker, Team Player
Critical Thinker, Problem Solver
Time Management, Multitasker, Attention to detail,Leader,
Supervisory skills
Effective written and verbal communicator, active listener,
Works well under pressure and in fast-paced environments
Administrative functions (i.e., filing and answering phones), medical secretary, word processing, data entry, typing, security, logistics, warehousing, customer service, heavy machinery operation, power tools operation, and teamwork
Professional Training:
CPR training (AED, adult, child, infant, and first aid): March 31, 2022
Mobile security training: October 2021
Shelter-in-place: April 2021
Security protocol training: May 2019
Shipyard classes for pipefitting: July 2006 – January 2019
• Fire watch
• Pipefitting
• Grinding
• Safety and fire extinguishing
• Blueprint reading
• Confined spaces
• Inert gas
Education
Ashworth College, Norcross, Georgia
Major: Criminal Justice, Degree: Associates
Graduated: October 2010
Keystone Job Corps, Drums, Pennsylvania
Major: Certified Nursing Assistant
Denbigh High School, Newport News, Virginia
General Studies
Graduated: 1991
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