Seeking a position as a Customer Service Representative

Dawn Spurgeon

*****************@*****.*** 812-***-**** Columbus, IN

SUMMARY

Dedicated professional with 13 years of experience seeking a Customer Service Representative/Support role. Proven track record in delivering exceptional customer service, managing client communications, and maintaining accurate records, as demonstrated in previous roles at Ken Nunn Law Office and Midwest Eye Consultants. Strong skills in communication, problem-solving, and time management, with proficiency in Microsoft Office and customer support systems.

WORK EXPERIENCE

Midwest Eye Consultants Columbus, IN

Primary Care Technician Aug 2023 - Aug 2024

• Conducted comprehensive preliminary eye examinations and diagnostic tests, including tonometry and retinoscopy, to assess ocular health and identify potential abnormalities.

• Educated patients on contact lens care and provided guidance on eyewear selection, achieving high patient satisfaction ratings through effective communication and attentive care.

• Collaborated with healthcare professionals to facilitate patient referrals and coordinated with insurance providers to verify coverage eligibility, ensuring seamless patient experiences.

• Implemented quality control measures and ensured compliance with industry standards and HIPAA regulations, maintaining accuracy in test results and patient privacy. Ken Nunn Law Office Indianapolis, IN

Remote Customer Service Representative/Call Center Aug 2018 - Jun 2022

• Served as the primary contact for potential new clients across multiple communication channels, effectively managing initial inquiries and guiding them through the intake process.

• Coordinated and maintained accurate scheduling for consultations, ensuring seamless updates and communication with clients regarding any changes or cancellations.

• Prepared, sent, and followed up on client retainer agreements using digital tools, addressing client queries and facilitating a smooth agreement process.

• Collaborated with various departments to ensure a seamless transition from client intake to case management, while also managing administrative tasks and client feedback. Hoosier Tool & Die Co. Inc. Columbus, IN

Quality Auditor Aug 2015 - Nov 2017

• Conducted thorough inspections of materials and in-process production, ensuring compliance with specifications and communicating necessary adjustments to production supervisors.

• Documented inspection outcomes by completing detailed reports and logs, summarizing re-work and waste, and maintaining data accuracy within the quality database.

• Ensured operational excellence by maintaining measurement equipment, adhering to safety standards, and staying informed on industry developments through continuous education. Vascular Partners Columbus, IN

Scribe/Administrative Assistant Sep 2009 - Jun 2014

• Prepared and maintained comprehensive medical records, ensuring accurate documentation and timely completion through both paper and electronic systems.

• Assisted physicians during patient exams and procedures, facilitating effective communication and care by providing vital support and accurate transcription of medical information.

• Managed patient flow and administrative tasks including scheduling, insurance form completion, and arranging necessary hospital and laboratory services.

Mission Teens Salyersville, KY

Recovery Coach Oct 2007 - May 2009

• Facilitated group sessions and individual interventions for clients with mental health, developmental disabilities, and substance abuse issues, ensuring a supportive and structured recovery environment.

• Guided clients in developing essential life skills, including household management, financial literacy, and employment readiness, while fostering self-sufficiency and personal growth.

• Documented daily client progress and coordinated with team members on intervention strategies, contributing to the continuous improvement of client care and support services. EDUCATION

Indiana Wesleyan University

Bachelor of Science, Business

Indiana

Present

Vincennes University

Associate of Science, Psychology

Vincennes, IN

Jun 1993

Columbus North High School

High School Diploma, General Studies

Columbus, IN

Jun 1991

CERTIFICATIONS

AED Certification

First Aid Certification

CPR Certification

SKILLS

Physiology Knowledge • Oracle • Microsoft Access • Microsoft Excel • Case Management • Quality Audits • Kanban

• Quality Assurance • Google Suite • Quality Management • Customer Service • NetSuite • Manufacturing • Cognitive Behavioral Therapy • Banking • Medical Coding • Crisis Intervention • Computer Skills • Pricing • Medical Documentation • Customer Service Support • Anatomy and Physiology • Transportation Planning • Incontinence Care • Sales • Cash Handling • Merchandising • Filing • Spanish • Data Collection • Customer Support • Laboratory Experience • Leadership • Order Entry • Medical Terminology • Quality Inspection • Communication Skills • Security

• Recruiting • Kanban • E-Commerce • Laboratory Experience • Analytics • EMR Systems • Merchandising • Medical Office Experience • Dock Auditing • Accounts Receivable • Ophthalmology Experience • Clinical Documentation

• Caregiving • Medical Coding • Hospitality • Basic Math • Micrometer • Medicare • Customer Service • Time Management • Property Leasing • Supervising Experience • Administrative Experience • Sales • Addiction Counseling • Negotiation • Older Adults • Housekeeping Management • Leadership • Patient Care • Quality Auditing • Typing-60 WPM • Data Collection • Microsoft Word • Root Cause Analysis • Customer Service • Manufacturing • Microsoft Office • Exploring Community Resources • Medical Records • Appointment Scheduling • Primary Care Experience • Computer Literacy • Hipaa • Data Entry • Ability to Motivate • Retail Sales • Live Chat • Warehouse Experience • Retail Sales • Negotiation • Vital Signs • Bathing Assistance • Root Cause Analysis • Documentation Review • Icd-10 • Quality Control • Venipuncture • Medical Billing • Documentation Review • Quality Assurance • Behavioral Health • Analysis Skills • Outbound Sales • Coordinate Measuring Machine • Warehouse Management • Filing • Windows • Quality Control • Fraud Prevention and Detection • Supervising Experience • Social Media Management • Organizational Skills

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