Food Service Customer Experience

Christina Talven

**** ****** ***** ** *** ***

Washington, DC 20012

Main 202-***-****

email: ****************@*****.***

SUMMARY

Capable hospitality professional seeking a customer service position that will utilize a strong background in efficiently managing multiple priorities and successfully meeting customer demands. Hard working and committed career changer who is eager to make a positive contribution to your company's customer experience.

JOB SKILLS

Interpersonal skills

Superior communication skills

Excellent organizational skills

Ability to work as a team or independently

EMPLOYMENT HISTORY

University of Maryland, College Park, Maryland

Food Service Aide, February 2017 to February2020

Assisted in preparing and serving food.

Operated food service equipment and appliances including but not limited to commercial dish machines.

Stocked and transported food and supplies, materials, and equipment to provide friendly and efficient service to guest.

Five Guys, Washington, DC

Crew Member, June 2013- November 2015

Exceled in performing essentials tasks including order taker, grill operator, sandwich maker, fry station, drink, and cashier.

Maintained friendly, fast, and accurate service, ensured an excellent customer experience, and made sure all products are consistent with company standards.

Ensured the restaurant was up to company standards with regards to cleanliness, neatness, and customer accessibility.

Worked as a team player to support other employees in completing their tasks.

Completes all other duties as directed by management.

Catholic Charities, Washington, DC

Receptionist, November 2012- July 2013

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Mayfair & Pine, Washington, DC

Dishwasher, August 2011- September 2012

Washed dishes, glassware, flatware, pots/pans using dishwasher or by hand, placed clean dishes, utensils, and cooking equipment in its’ proper storage space, and sorted and removed trash, placing it in designated pickup areas.

Requested cleaning materials as needed.

Radisson Hotel, MD

Room Service, June 2010- August 2011

Consistently offered professional, friendly, and engaging service.

Assisted guests regarding menu items in an informative and helpful way.

Maintained proper telephone etiquette.

Maintained full knowledge of beverage lists.

Recorded guest orders accurately and efficiently while honoring all special requests.

Maintained full knowledge of all menu items, garnishes, contents, and preparation methods.

Followed all safety and sanitation policies when handling food and beverage

Other duties as assigned.

EDUCATION

High School Diploma, McKinley High School, Washington, DC

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