Customer Service Credit Union

Tasha T. Thornton

Phone: 901-***-****

Email: ***********@*****.***

SUMMARY OF QUALIFICATIONS:

I am a highly dynamic, personable and self-motivated and team-spirited professional with excellent communication, management, and administration skills. Also proficient in computers and working with customized software; outstanding secretarial capabilities; customer service expertise, detailed research skills, strong in multi-tasking; and a fast learner.

PROFESSIONAL EXPERIENCE:

Georgia’s Own Credit Union -Atlanta, GA Sept 2022 – Present

Collateral Specialist II

Duties and responsibly include communicating with local DMV, third party vendors, Dealerships and insurance companies about titles, UCC’s. Making sure all collateral is perfected or satisfied. Handle calls and emails request to the collateral inquiries queue from members and employees in regards to title and UCC filing documents, Letters of Guarantee, and miscellaneous questions. Maintain title application information in the core banking system along with VINtek, DealerTrack and UCC’s title tracking systems. Release liens for paid off loans within the designated clearing timeframe. Continually act to reduce unperfected titles month over month, by offering suggestions to improve the Credit Union’s processes to improve efficiency and quality. Work closely with the local DMV; receiving and filing paperwork with 100% accuracy to apply for collateral security on titled collateral. Mentor to Collateral Specialist I as a team player. Handle complex situation with problem solving skills.

Emory Alliance Credit Union – Decatur, GA July 2019 – Sept 2022

Assistant Head Teller

Duties included assisting teller supervisor when needed by running reports, ordering cash, problem solving, controlling vault, and completing all opening and closing procedures. Supervise tellers by providing overrides and answer any questions and helping and also coaching tellers when needed. Provide account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, answering questions in person or on telephone

referring to other banking services like online banking.

SunTrust Bank – College, GA Apr 2017 – July 2019

Sales and Service Banker

Provide account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, answering questions in person or on telephone; referring to other bank services. Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative. Open and closed accounts upon request and complete loan applications for approvals. Maintain customer confidence and protects bank operations by keeping information confidential. Give financial education to customers.

Bank of America – Hapeville, GA Nov 2013 – Aug 2015 and April 2001-March-2008

Sales/Service Specialist, Head Teller

Established, retained, and deepen relationships with banking center customers and potential customers to achieve team sales goals and provide quality customer service. Resolve complex service issues or refer to appropriate associate to guarantee customer satisfaction and retention. Provide proactive sales activities of basic products while referring more complex requests. Process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures. Provide customer service by greeting patients and performing teller transactions.

City of Memphis - Memphis, TN Apr 2008 – Jul 2013

Payroll/Personnel Analyst

Type and processes various forms for Divisional employees. Audits timesheets for accuracy; reconciles errors and verify adjustment. Respond to inquiries about employee’s personnel by phone or email and process payroll, FMLA paperwork and salary verification. Use computer software to do various reports, and clerical support for department responsible in opening and closing office. Draft emails and memos as instructed by supervisor. Receive approval from upper management for payments when needed. Prepare and execute pay orders through an electronic system or distribute paychecks. Administer statements of payment to personnel either electronically or on paper. Assist in ensuring all Human Resource related issues are properly addressed and brought to closure.

EDUCATION:

Diploma – Dental Assistant, ConCorde Institute Memphis, TN 1998

Continuing-Business, Southwest Community College Memphis, TN 1994

Graduated- Mitchell High School Memphis, TN 1994

REFERENCES: Available upon request

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