Customer Service Representative
Resume:
**** ***** *****, *******, **, FL •
**************@*****.*** • 407-***-****
KENDIJAH BRYANT
Customer Service Representative
PROFESSIONAL SUMMARY
Customer Service Representative with over 9 years of experience in healthcare coverage and policy promotion, specializing in policy enrollment and documentation review. Demonstrates strong communication and computer literacy skills, effectively guiding clients through complex enrollment processes and ensuring compliance with regulatory standards. Committed to leveraging expertise in member services to provide exceptional support and enhance client satisfaction. EMPLOYMENT HISTORY
MEDICARE ENROLLMENT SPECIALIST Aug 2019 - Present
Aon Hewitt Svc Corp Remote
• Manage policy initiation and renewal processes while providing clear explanations of documentation and determining appropriate Medicare health insurance coverage.
PATIENT CARE ADVOCATE Mar 2017 - Jun 2019
Alorica Calling Center lake mary, Fl
• Assisted individuals and families with enrollment processes, ensuring a smooth transition into new policies. MEMBER SERVICES REPRESENTATIVE May 2015 - Mar 2017 Kaiser Permanente Orlando, FL
• Updated and communicated patients' coverage details, ensuring members had access to current and accurate insurance information.
Ensure accurate and efficient enrollment services, facilitating understanding of Medicare policies for clients. Managing warm leads for medicare enrollments.
Streamline Medicare policy processes, ensuring accurate enrollment and clear client communication for optimal coverage selection and understanding.
Guide clients through complex Medicare health insurance landscape, facilitating seamless enrollment and fostering deep understanding of policy nuances.
Answering incoming calls and assisting 65+ clients Received base pay plus commission
• Delivered customer and member services, effectively presenting and promoting policy features to meet client needs.Guided families through complex enrollment processes, ensuring seamless transitions to new policies while addressing concerns and optimizing coverage options.
Elevated customer satisfaction by expertly presenting policy features, aligning offerings with client needs, and resolving inquiries efficiently.
Managed intricate policy details, ensuring accurate information dissemination and compliance with regulatory standards in healthcare enrollment.
Pitched and Applied for ACA Healthcare plans for individuals and families. Processed and assessed referrals and prior authorizations, approving or denying requests based on established healthcare guidelines.
Enhanced member satisfaction by delivering accurate, up-to-date insurance information, leading to improved service quality and reduced inquiries.
Maintained meticulous records of member interactions and coverage updates, contributing to data integrity and compliance standards.
Provided empathetic support to members navigating healthcare complexities, effectively addressing concerns and facilitating informed decisions.
Streamlined referral and authorization processes, enhancing efficiency and ensuring compliance with healthcare guidelines for improved member care.
EDUCATION
H.S. DIPLOMA Jun 2013
Workforce Advantage Academy Orlando, FL
Graduated With honors. 3.8GPA. Participated as a member of HS choir as a violinist. COURSES
2-15 LIFE AND HEALTH INSURANCE SALES 2017
SKILLS
Customer Service (Expert), Computer Literacy (Expert), Documentation Review (Expert), Communication Skills (Expert), Time Management (Experienced), Microsoft Word (Experienced), Microsoft Excel (Expert), Renewing (Experienced), Policy Enrollment (Expert), Medicare (Expert), Conflict Resolution (Expert), Customer Engagement (Experienced), Problem Solving (Expert), Sales Techniques (Expert), Data Analysis (Expert).
Contact this candidate