Customer Service Call Center

Sandy Saint-Jean

***- ***-**** *****.*********@*****.*** Hallandale Beach, FL 33009

PROFESSIONAL SUMMARY

Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations. SKILLS

Customer Service Mail Management Phone Call Answering Filing EXPERIENCE

CUSTOMER SERVICE/CALL CENTER, Miramar, FL

Nations Benefits Temporary Job,

Answering incoming calls, work with customers to resolve questions, give directions, and fix potential problems. Check benefits, input information after call, resolve issues, transfer calls, Providing troubleshooting assistance to customers Performing other duties assigned to me,

Card activation, Mailing out catalogs

November 2023-Present

CUSTOMER SERVICE, Hollywood, FL

DEST ADMINISTRATION, Eden Catering Banquet Hall, June 2018-Present

• Answers phone calls

• Schedules meetings and supports visitors

• Carries out administrative duties such as filing, typing, copying, binding, scanning etc Completes operational requirements by scheduling and assigning administrative projects and expediting work results

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• Provides office support to either an individual or team and is vital for the smooth-running of a business

• Bookkeeping skills

• Time management skills

• Help with kids

• Greet and welcome guests upon arrival.

• Answer, screen and forward incoming phone calls.

• Provide basic and accurate information in-person and via phone/email.

• Receive, sort and distribute daily mail/deliveries. ADMINISTRATIVE ASSISTANT, Miami, FL

World Mission Christian Academy, June 2016-Present INSURANCE AGENT/CUSTOMER SERVICE AGENT, Doral, FL

NoFault Car Insurance Company, April 2016-Present

• Developed strong customer relationships and loyalty through effective communication.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Identifies prospective clients through leads and referrals.

• Schedules client meetings.

• Performs follow-up calls as needed.

• Advises on car insurance coverage.

• Conducts periodic policy reviews

• Prepares insurance proposals

• Completes requirements and submits to underwriters. EDUCATION

A.A IN BUSINESS ADMINISTRATION, Miami, FL

Miami Dade College, April 2010

COMPLETED COURSEWORK TOWARDS ASSOCIATE IN ARTS

CERTIFICATIONS

• Conversational VOLUNTEER EXPERIENCE SUPPORT STAFF MEMBER, Miami, FL Susan G Koman, March 2020-Present

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LANGUAGES

Creole

Intermediate

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