Service Representative Customer

Tennicia Claypool

**** ***** ***** *** ****

Leander, Texas 78641

Cell: 512-***-****

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Call center experience

Inbound and outbound calling

Technologically savvy

Microsoft Office expertise

Active listening

Team leadership

Problem-solving abilities

Quality assurance controls

Team management

Client relations and retention

Focused on customer satisfaction

Conflict resolution techniques

Training programs

Management of remote employees

Experience

September 1, 2013 to December 2019 (Fulltime and part time as needed)

CCR-Work@Home SITEL Worldwide Corporation Work At Home, TX

Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.

Answered inbound calls to address customer inquiries, resolve issues and provide information on new products and services and directed inbound calls to designated individuals or departments.

Kept customers happy by applying proactive approaches to understanding and resolving diverse issues.

Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

Gave accurate and appropriate information to answer customer questions, troubleshoot benefit needs and handled issues and resolve complaints.

Completed continuing education and training programs for professional development.

12/2003 to 09/2018

Billing Specialist PCRM

Medical billing.

Answering patients calls, insurance follow-up, appeals, receivables, and payables.

Maintained utmost professionalism when interacting with patients by telephone or in-person to answer questions, provide general information or direct to appropriate personnel.

Oversaw training and daily performance of staff.

Liason for patients, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

January 01/2014 to December 01/2014

Flooring Services SW

Lago Vista, Texas

Invoicing numerous homebuilders, customers for flooring jobs. Filing, answering multiple line phone system.

January 2012 to September 2012

IBC Bank

Cedar Park, Texas 78613

Cross trained in Sales/Teller responsibilities including opening new accounts, assisting customers

with problems, processing transactions on Teller line.

April 2003 to July 2003

Field EMT-I

June 2002 to April 2003

Clinical Assistant 2 in the Emergency Dept

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