Service Representative Customer
Resume:
STACY ORUE
Warranty Specialist
Goshen, IN *****
***********@*****.***
WORK EXPERIENCE
Warranty Specialist
Sierra /Sandpiper Forest River Goshen, IN 46526
December 2022 to February 2024
Authorized Warranty claims.
Technical Support to both Dealerships and Retail.
Processed claims
Prepared VCB’s
Responding to Dealer and Retail calls and emails regarding inquiries.
Quoting parts and recording the information properly.
Providing tracking information and ETAs.
Take parts orders form clients through phone and email correspondences.
Worked closely with warehousing staff to make sure that orders were shipped on time and accurately.
Customer Service Representative / Processing Assistant
Rockwood and Flagstaff - Forest River, Inc - Millersburg, IN
February 2020 to December 2022
Responding to Dealer and Retail calls and emails regarding part inquiries.
Quoting parts and recording the information properly.
Placing orders for parts.
Providing tracking information and ETAs.
Take parts orders form clients through phone and email correspondences.
Provide dealers and customers intermediate technical assistance when needed.
Responsible for checking each invoice for accuracy and maintaining invoicing log.
Worked closely with warehousing staff to make sure that orders were shipped on time and accurately.
Customer Service Representative
Amerimax Building Products - Nappanee, IN
February 2019 to January 2020
Create and maintain customer parts.
Answer incoming calls and emails.
Provide customer with parts information.
Update and maintain pricing.
Track orders for customers.
Identify parts needed.
Ensure parts order accuracy.
Communicate with suppliers and branches.
Weekly customer check-ins.
Managed client records.
Performed data entry for customer information.
Assisted customers with a warm and professional attitude.
Answered general questions.
Resolved customer information and complaints.
Handled online orders and credit card transactions.
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EDUCATION
Bachelor of Science in Business Admin and Computer Technology
Oakland City University
May 2010
Associates of Arts in General Studies
Oakland City University
May 2008
Department of Labor Office Management.
January 2010 to Present
Department of Labor Education and Training
January 2014 to Present
SKILLS
Experienced in office administration and management
Partial bilingual speaking skills in Spanish
Reliable and detail-oriented
Critical thinking
Problem solving
Clear spoken and written communication
Active listening
Social grace
Attention to detail and accuracy with priority on attention to detail and accuracy of work
Microsoft Office
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