Active Directory Data Center
Resume:
Hector Xavier Ortiz Navarro
Urb. Levittown Lakes, AR1 Calle Lydia Este Toa Baja, PR 00919
*********@*******.***
LinkedIn: http://linkedin.com/in/hector-ortiz-65265824
Professional Summary
IT professional with (20) twenty years of experience in the analysis, design, development, implementation, and maintenance of network systems. Expert in SOP development, security specifications, system error resolution, both software and hardware and user support. Bilingual in writing and speaking, great communication skills and group work, ability to work under pressure, responsible, quick learner, hard worker, and willing to learn. Eager to start a new challenging opportunity.
Education
Bachelor’s degree - Industrial Engineering
Polytechnic University of PR - San Juan, PR
August 1990 to July 1997
Skills
Languages/Libraries: Visual Basic, PowerShell, DOS Batch files, Power BI.
Databases: MS SQL Server
Operating Systems: Windows Server 2008 - 2019, Windows XP – 11, MacOS High Sierra – Mojave, IOS, Android.
Tools: Photoshop, SharePoint, Adobe Acrobat, ZOHO, Spiceworks, WSUS, VMware (vSphere) EXSi, Hyper-V, Citrix, TeamViewer, Any Desk, Norton Ghost, Acronis Cloning Software.
Communications: TCP/IP, DNS, DHCP, POP3, SMTP, VPN, 802.11b/g/n.
Familiar with: Active Directory, Server Administration, Security Permissions, Print Services, Event Logs errors investigation, Azure Active Directory, Group Policies, Customer Experience, Data Center Monitoring, Deploying Images, Remote Support, Mobile Apps troubleshooting, Office 365 administration, Web Service, POS Systems, VOIP, SAP (Front End), Cisco & HP Switches, Access Points, PMS, Veeam Backup, Sophos & Cortex XDR Antivirus, LAN/WAN infrastructure, Nutanix, Multi Factor Authentication.
Telephony: Avaya IP Office 500V2.
Webpage tools: GoDaddy, WIX, Shopify.
Work Experience
IT Manager
Plaza Food Systems – Full Time - Caguas, PR
Oct 2022 to Present
I’m establishing new security standard procedures to improve our communications in a secure manner. For this, we are doing the following:
Establishing new procedures such as:
Incident handling process standard - to establish the rules and process to provide the user with the tools to handle any situation that occurs in their work area.
Non-local maintenance policy standard - to ensure that maintenance performed by individuals communicating remotely over a network or over the Internet complies with company policies.
Wireless Access Policy - to ensure that the wireless access is carried out safely.
Security Incident Process Standard - to react appropriately to any real or suspected security incident.
Account Management Access Control Standard - put in writing the rules and process to create, maintain, and control personnel access to the system.
Password Policy Standard - establish a standard for creating strong passwords.
Configuration Change Control Standard – to manage changes to the IT infrastructure, reduce the impact of changes, and minimize the probability of interruptions.
Remote Access Control – to establish authorized methods for remote access to the company, its resources, and services in a secure manner using the VPN.
Establishing the corresponding cryptographic mechanisms to eliminate TLS 1.0 and 1.1 from servers and applications to leave 1.2 and 1.3 implemented.
We are in the process of evaluating programs with external companies that help us create procedures to manage system vulnerabilities, penetration tests, security remediations, detect potential attacks and unauthorized use, risk management, continuous monitoring of the network, etc.
I am in the process of replacing the existing firewall with two firewalls that give us the ability to work redundantly in case one fails, the other takes over and the company is not left without essential services to continue doing business.
As part of my daily routine, I verify the backups of all the systems in the data center to ensure that in case of an emergency, they are available both locally and, in the cloud, using Veeam Backup software. Apply operating system updates, patches, and configuration changes. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. One of my strengths is the troubleshooting part of investigating the root cause of an equipment failure, whether it is due to connection problems, problems with the operating system, checking the wiring, checking the port configuration on the switch, etc. Vast experience in the installation, repair, configuration, and restoration of computer equipment such as laptops, desktops, and servers including their preventive maintenance. Analyze and provide solutions to issues presented by users in a professional manner. Provide technical support after normal work hours when necessary.
Assist in server administration tasks, including user/group administration, security permissions, group policies, print services, investigate event log warnings, and resource monitoring in Active Directory.
Manage technology assets, deploy images, and upkeep to maintain firm's compliance policies.
Configure, troubleshoot, and maintain internal infrastructure requirements: workstations, servers, routers, switches, printers, phones, security updates, internet, etc.
Assist in routine/scheduled updates and hardware life cycles.
Work with external MSP, hardware, and software vendors.
Respond accordingly to critical incident needs.
Proactively monitors data network performance and capacity trends to ensure associated service levels are maintained.
Perform advanced troubleshooting, analyzing, and resolution of data network systems issues, serving as an internal escalation point for cross-functional groups.
Creates and maintains accurate data network diagrams and process documentation.
Establish network guidelines, procedures, and standards for the current and evolving data network and server as the enforcement point for existing policies.
Evaluate new technology from a data network perspective and work with management on purchasing decisions.
MIS Support Specialist
PuraCap Caribe – Full Time - Dorado, PR
Jan 2021 to Sept 2022
The migration of computer equipment from Windows 7 and XP operating systems to Windows 10 and 11 is completed. A new structure of servers with the Windows Server 2019 operating system virtualized in VMWare was created to replace servers with the Windows 2008R2 operating system already obsolete, which was completed in March 2022. The migration of the damaged and obsolete telephone system of 78 extensions by the APTUS telephone system, which is configured from the cloud, is completed. Migration from HP photocopiers to Xerox with greater capacity, speed, and maintenance is completed. I was in the process of replacing the company's FortiGate Firewalls which were replaced by WorldNet Telecommunications. I was part of the project to connect a server behind the firewall given that, due to the manufacturer's specifications, the application that it has configured cannot have an antivirus installed because it conflicts with the network connections. As part of my daily routine, I verify the backups of all the systems in the data center to ensure that in case of an emergency, they are available both on the local drive and in the cloud. One of my strengths is the troubleshooting part of investigating the cause of an equipment failure, whether due to connection problems, problems with the operating system, checking the wiring, checking the port configuration on the switch, etc. Vast experience in the installation, repair, configuration, and restoration of computer equipment such as laptops, desktops, and servers including their preventive maintenance. Analyze and provide solutions to issues presented by users in a professional manner. Verification and daily monitoring of user tickets created under the ZOHO system. The ticket system must be up to date in monitoring and progress of any situation that is not under the control of the IT department. Administration of the Office 365 system in the maintenance of active user accounts, whether creating or modifying new accounts, resetting passwords, or deleting non-existent user accounts.
Recommending and implementing improvements and efficiencies on PCs, Servers, switches, security policies, etc.
Keep up to date with the documentation of the network, PCs, laptops, servers, switches, routers, etc. according to the changes generated daily to have control of all the equipment that is available and its location.
Improved network security by upgrading the system, applying patches, policies, antivirus upgrades (Sophos AV), and vigilant monitoring.
MIS Support Specialist
The Center Arena – Part-Time - Orlando, FL
Sept 2020 to Dec 2020
I had the opportunity to be the pioneer in installing the first cabinet with category 6 structured cabling in the church to provide internet to all the computer equipment in the places such as PCs, laptops, photocopiers, televisions, etc. Additionally, the installation of a digital telephone system with a capacity for 255 extensions is coordinated, of which 12 initial extensions were configured in the main offices, education rooms, prayer area, and sound area. Ubiquity WIFI equipment is also installed to provide wireless internet service to the entire church from the sanctuary to its central offices. Strong problem-solving skills when a device fails both in its hardware and software and when it does not connect to the network looking for quick and effective solutions so that it works again as soon as possible. Handle all Windows-based issues including installation/upgrading/troubleshooting various OS issues, viruses, and network-related incidents. Analyze and provide solutions to issues presented by the prophet Rich Vera in a professional manner. Administration and management of Office 365 in creating, modifying, and deleting user accounts. Maintenance and redesign of the website of the prophet Rich Vera www.richvera.com.
Make maintenance to PCs and Laptops using Windows 10 and MAC OS.
Recommending and implementing improvements and efficiencies on PCs and laptops.
Improved network security by upgrading the system, applying patches, antivirus upgrades (Avast AV), and vigilant monitoring.
Installation of structured cabling cat 5e and 6 to computers, IP phones, TVs, photocopiers, etc.
MIS Support Specialist
PuraCap Caribe – Full Time - Dorado, PR
Nov 2019 to Jan 2020
Verify daily that all server backup and user data are correctly made in case of an emergency to have the most recent backup to make any type of restoration of lost information. Strong problem-solving skills when a device fails both in its hardware and software and when it does not connect to the network looking for quick and effective solutions so that it works again as soon as possible. Handle all Windows-based issues including installation/upgrading/troubleshooting various OS issues, viruses, backups, and network-related incidents. Analyze and provide solutions to issues presented by customers in a professional manner. Follow up on all the tickets that are open until you find the definitive solution to the problem to document how it was solved and thus proceed to close it. Administration and management of Office 365 in creating, modifying, and deleting user accounts.
Make upgrades to PCs and Laptops from Windows 7 to Windows 10 and associated backup routines.
Recommending and implementing improvements and efficiencies on PCs, Servers, switches, routers, security policies, etc.
Keep up to date with the documentation of the network, PCs, laptops, servers, switches, routers, etc. according to the changes generated daily to have control of all the equipment that is available and its location.
Improved network security by upgrading the system, applying patches, policies, antivirus upgrades (Sophos AV), and vigilant monitoring.
Desktop Support Technician
WORLDNET TELECOMMUNICATIONS – Contract - Guaynabo, PR
May 2019 to Oct 2019
Perform software installation, system hardware/software configuring, and troubleshooting for PC repairs to the best of my knowledge. Perform basic diagnostic testing of all PC equipment and laptops. Handle all Windows-based issues including installation/upgrading/troubleshooting various OS issues, viruses, and network-related incidents. Analyze and provide solutions to issues presented by customers in a professional manner. Follow up on all the tickets that are open until you find the definitive solution to the problem to document how it was solved and thus proceed to close it.
Independent Consultant
Personal Consultant Services – Puerto Rico Area
May 2018 to May 2019
Having excellent time management, confidentiality and communication skills with all my clients.
Strengthening the IT infrastructure by implementing new technologies
Performing routine audits of systems and software to correct errors prior to they appear.
Make upgrades to servers from Windows 2008 to Windows 2012 and 2016 and associated backup routines.
Make upgrades to PCs and Laptops from Windows 2000, XP, and 7 to Windows 10 and associated backup routines.
Strong problem-solving skills when a device fails both in its hardware and software and when it does not connect to the network looking for quick and effective solutions so that it works again as soon as possible.
Improved network security by upgrading the system, applying patches, policies, antivirus upgrades, and vigilant monitoring.
Keep up to date with the documentation of the network, PCs, laptops, servers, switches, routers, etc. according to the changes generated daily to have control of all the equipment that is available and its location.
Analyze and provide a solution to issues presented by customers in a professional manner.
Administration and management of Office 365 in creating, modifying, and deleting user accounts.
Excellent customer service is provided to ensure the customer calls me again asking for new services to offer.
Lan Administrator / Slot Manager
Tropical Casino Bayamon – Full Time - Bayamon, PR
December 2016 to February 2018
Responsible for the day-to-day IT requirements of the company such as user management, troubleshooting, help, and advice. Management of 20 VMWare servers with their respective applications and associated backup routines using Veritas backup EXE. Responsible for the installation, maintenance, and repair of hardware and software of computerized equipment to keep them in perfect condition preventing them from being down as quickly as possible and managing the internal & and hosted network infrastructure including firewalls, servers, switches, and telephony. Keep up to date with the documentation of the network, PCs, laptops, servers, switches, routers, etc. according to the changes generated daily to have control of all the equipment that is available and its location. Manages and directs the daily operations of the slot department including a team of 11 employees and 2 technical staff. Keep employee turnover up to date to ensure that the daily operation is covered 24 hours either by supervisors, line employees, and technicians.
Performing routine audits of systems and software to correct errors prior to they appear.
Reporting to the Casino Director.
Improved network security by upgrading the system, applying patches, policies, antivirus upgrades, and vigilant monitoring.
Recommending and implementing improvements and efficiencies on PCs, Servers, switches, routers, security policies, etc.
Lan Administrator
Hotel Gran Melia PR – Full Time - Rio Grande, PR
December 2003 to December 2016
Server system supporting 600 users by providing network administration, mail server administration (MS Exchange 2003), software installation, system hardware/software configuring and troubleshooting, network auditing procedures, system backups, capacity planning, and preventive maintenance as operating system updates, antivirus, spyware, malware, spam updates, and system enhancement. Provide user operational support at any time using remote support tools and recommendations for the optimal functionality of the systems. Manage 1 network technician. Oversaw budgeting and procurement of network equipment. Recognize for quick troubleshooting and offering an effective low-cost solution to meet requirements of a minimal operating budget. Introduced a new point of sale (POS) system for the hotel’s restaurants. It instituted a new network wireless infrastructure that improves the speed of the internet in 621 rooms including the public areas of the hotel. Technical support to SIHOT PMS in all areas of the hotel including the reception.
Proactively monitors data network performance and capacity trends to ensure associated service levels are maintained.
Perform advanced troubleshooting, analyzing, and resolution of data network systems issues, serving as an internal escalation point for cross-functional groups.
Managing the internal & and hosted network infrastructure including firewalls, switches, and telephony.
Creates and maintains accurate data network diagrams and process documentation.
Establish network guidelines, procedures, and standards for the current and evolving data network and server as the enforcement point for existing policies.
Evaluate new technology from a data network perspective and work with management on purchasing decisions.
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