Human Resources Manager

SONYA SMITH, PHR

*** ******* ****** • Kennedale, TX 76060

817-***-**** • ********@*****.***

Strategic Human Resources Project & Change Manager with a proven track record in designing and driving HR programs, policy development, change management and project coordination. Strong leadership and communication skills, combined with a comprehensive understanding of HR best practices, with the ability to effectively manage complex employee relations cases and develop innovative strategies to promote a positive work culture. Professional in Human Resources (PHR) certified with 10+ years of diverse experience with a proven record of achieving results. Successfully started the Dallas County Facilities & Engineering Management HR department and handled all functions independently for 200 employees for 6 years, which improved employee morale by 42% and boosted overall performance by 31%. Develop and employ strategies that drive the effective adoption of change in business processes, technology, organizational culture and leadership. Significant accomplishments in developing long-term strategic goals and objectives for organizations, increasing employee engagement & retention, performance & change management, succession & workforce planning, communicating with staff at all organizational levels and coaching business partners on operations & procedures. CORE COMPETENCIES

• Human Resources Certification (PHR) • Leadership Development/Business Partner

• Strategic & Succession Planning • Training & Development/Diversity & Inclusion

• Recruitment & Talent Acquisition • Compensation & Benefits Specialist

• Organizational Development • HR Dept. Start Up/Policies & Procedures

• Employee Relations & Coaching • Project Management & Coordination

• Performance & Change Management • New Hire Orientation & On-Boarding Technical Skills: Microsoft Office Applications • Kronos• ADP • Oracle• Taleo• I-Recruitment• Workday• SharePoint• Legal Files • Talent Manager •WebEx • Citrix • Amisys • CRM • Impact • Concur • Taleo •TruCare •OnBase• Malcolm Baldridge Training

PROFESSIONAL EXPERIENCE

Dallas County Dallas, TX

Human Resources Manager January 2021-Present

• Manages the daily operations of the Facilities Management & Engineering Human Resources Department with an employee base of 400 exempt & non-exempt staff. Supervise two HR Administrative support staff.

• Conduct HR audits regularly to monitor compliance with employment laws, develop and enforce company policies, conduct training programs and manage employee relations.

• Provide strategic HR leadership and responsible for influencing the Executive Leadership Team (ELT) on the design and execution of specific operational/functional strategies to achieve goals.

• Identify and address digital technology, talent and turnover challenges, assess and create organizational capabilities required for sustainable success.

• Implemented communication frameworks that improved employee buy-in and reduced resistance to change by 40%.

• Develop and executed a change management strategy for transitioning 100 employees to a hybrid work model which increased employee satisfaction by 35% and reduced real estate costs annually.

• Investigate and counsel on employment law issues such as reasonable suspicion, conflict resolution, harassment, discrimination, American’s with Disabilities Act and unfair employment practices and ensure all HR complaints are resolved in a timely manner.

• Monitor key performance indicators (KPIs), coordinate multi-departmental projects, advise senior leadership on best practices for change management, leading to a 20% increase in change initiative success rates, 30% reduction in delays and improving adherence to timelines.

• Advises managerial staff and operating officials on ways to improve structure, work distribution and the use of employee skills through succession planning,

• Develop and deliver training programs to enhance managers' skills in diversity & inclusion change management, employee engagement and effective communication. Human Resources Generalist I-II Dallas, TX

April 2015-January 2021

• Managed the daily operations of the Dallas County Facilities Management Human Resources Department, consisting of 200 employees.

• Restructured employee-recruiting plans, emphasizing social media and other modern funnels that increased job visibility by 60%. Attend career fairs and other recruiting events as needed.

• Worked with managers to understand their talent needs and ensure that position descriptions accurately document duties and support desired compensation plan and schedules, which led to a reduction in time to fill vacancies by 35%.

• Developed and implemented 15 policies and procedures consistent with agency and departmental goals relative to Facilities Management functions to create a sense of discipline and accountability amongst employees, which led to a positive image of the organization.

• Raised employee retention rates by 38% over a 2-year period by implementing a tiered interview system, recognition program and organizing quarterly events.

• Conduct investigations to mitigate and resolve employee complaints, grievances or concerns.

• Processed and kept records of new hire personnel transactions, promotions, corrective action, FMLA/LOA/ADA, worker’s compensation, resignations and terminations.

• Created and posted job ads, scheduled interviews, managed pre-employment screenings, background checks and facilitate new hire orientation.

• Led strategic planning and facilitated organizational development, performance/change management and lean processes to achieve business goals, strategies, and objectives. Centene Corporation-Superior Healthplan Dallas, TX Healthcare Relations Liaison April 2008-April 2015

• Investigated, researched and resolved provider/member claim issues and complaints to ensure efficient operations of the Medicaid managed care plan.

• Served as key point of contact between clients and medical providers to help consumers understand the healthcare system and insurance benefits.

• Conduct hospital and clinical visits to recruit, educate, monitor compliance and maintain positive relationships with physicians, therapists and staff.

• Conduct phone screenings of new provider applications wanting to join health plan.

• Conduct online Webinar presentations to educate employees and external stakeholders on healthcare services.

• Attend and conduct outreach functions to educate health plan recipients on member benefits related to the provision of medical and behavioral health services. Texas Workforce Commission-Policy Studies Inc. Dallas, TX Employment Placement Specialist June 2006-April 2008

• Created and posted job descriptions on job boards to attract qualified candidates.

• Conducted thorough screening and interviews to assess applicants' work history and skills.

• Provided valuable counseling to job seekers on improving interviewing skills, resume critiques, and conducting mock interviews.

EDUCATION & PROFESSIONAL CREDENTIALS

Amberton University Stephen F. Austin State University Master of Science Human Relations & Business, 2011 Bachelor of Social Work, 2001 Garland, TX Nacogdoches, TX

Certifications:

Professional in Human Resources (PHR) Certification, HRCI, April 2024-September 2027 Human Resources Management Certificate, Amberton University, 2011

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