Customer Service Quality Control
Resume:
Ciara Gross
Winter Park, FL *****
***************@*****.***
Work Experience
FOH Manager/Bartender
*** **** *****-****** ****, FL
November 2023 to May 2024
Maintenance of the whole restaurant.
Server/Cashier
Se7en Bites-Orlando, FL
April 2022 to July 2022
Customer service, quality control and general maintenance of the floor. FOH Manager/Bartender
Thai Farm Kitchen-College Park, FL
January 2022 to April 2022
Maintainrd the whole restaurant.
FOH Manager/Bartender
The King Crab Shack-Orlando, FL
May 2021 to November 2021
All managerial duties. Running the floor and serving staff. All bar duties. Inventory, cash drawers, credit batches, stocking, creating drink recipes, service well and customer service. Head Bartender
Izzy's Bistro-Cape Canaveral, FL
May 2015 to January 2016
All bar duties. Maintenance, service well, tables and bar stools. Full service, inventory, credit batches, cash drawers, server checkouts, creating specialty martinis and cocktails. Lead Bartender
Gregory's Steak and Seafood Grille-Cocoa Beach, FL May 2015 to January 2016
Same as above.
Lead Bartender
High Tide Harry's Seafood Restaurant-Orlando, FL
August 2008 to October 2010
Same as above.
Head Bartender/Head Server
Straub's Seafood-Orlando, FL
March 2000 to July 2008
Responsible for all training of service and bar staff. All responsibilities, sme as above. Server
Linda's La Cantina-Orlando, FL
February 1998 to September 1998
Customer service, quality control and general maintenance of my station. Education
Fine Art Black & White Photography Black & White Photography Southeast Center for Photography - Daytona Beach, FL August 1990 to September 1992
Skills
• Restaurant Experience
• Upselling
• Communication skills
• Merchandising
• Restaurant Management
• Guest Services
• Serving Experience
• Food Safety
• Serving
• Computer literacy
• Microsoft Office
• Profit & Loss
• Cooking
• Photography
• Host/Hostess
• Banquet Experience
• Management
• Retail Sales
• POS
• Inventory Control
• Cleaning Experience
• Bartending
Certifications and Licenses
Food Handler Certification
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