Beverage Service Front Office

CURRICULUM VITAE

UJJAWAL KUMAR

ADDRESS

PERMANENT: VILL+PO Yadav chhaper, PS Chanpatia,

DISS West Champaran, Bihar,PIN 845450

PASSPORT NO- C1648708

Contact Number: +919*********

Email: *******.***@*****.***

Skype I’d: live:ujjawal.ukp

CAREER OBJECTIVE

To contribute to an organization that values creativity, efficiency, and professional growth while

constantly enhancing my skills to achieve greater heights of success.

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EDUCATION

10th Grade – BSEB Board, Patna

12th Grade – BSEB Board, Patna

PROFESSIONAL QUALIFICATIONS

B.Sc. in Hotel Management and Hospitality Administration – IHM Kolkata

Key Modules:

Food Production

Food & Beverage Service and Control

Food Science, Nutrition, and Safety

Hotel Housekeeping

Front Office Operations

Hotel Engineering

Hotel Law

Hotel Accountancy

Personality and Communication Development

Computer Applications

Principles of Management

Travel & Tourism Management

Sales & Marketing

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WORK EXPERIENCE

Food & Beverage Service Executive

JW Marriott Hotel, Chandigarh (9January 2017 –9 January 2019)

Assistant Restaurant Manager

Naans and Curries (Ethnic Indian Restaurant), Costa Rica (31 January 2019 TO 31AUGUST 2024)

DUTIES AND RESPONSIBILITIES

Guest Service Excellence: Ensured the highest standards of food and beverage service to

exceed guest expectations.

Guest Satisfaction: Monitored and maintained service standards, addressing guest feedback to

enhance satisfaction.

Team Leadership: Conducted monthly departmental meetings to align team goals and provide

financial insights.

Staff Training: Developed and implemented training programs to enhance team skills and

knowledge.

Social Media Engagement: Managed online reputation by maintaining high scores on social

media platforms.

Cost Management: Identified opportunities to reduce costs and encouraged team suggestions

for improvement.

Communication Bridge: Acted as a liaison between senior management and team members,

ensuring seamless communication.

Operational Excellence: Maintained facilities and equipment in optimal condition, minimizing

breakages and losses.

Inventory Management: Oversaw daily inventory for bar, beverages, and other operational

supplies.

Accident Prevention: Adhered to safety protocols and accident prevention programs.

Financial Oversight: Managed financial operations, including budgets, invoices, and cost

control measures.

Event Support: Coordinated with various stores (beverage, dry, dairy, commissary) to meet

event-specific requirements.

GSS Score Management: Played a pivotal role in enhancing and maintaining Guest Satisfaction

Survey (GSS) scores.

ACHIEVEMENTS

Awarded Associate of the YAER 2017 for exceptional contributions.

Received the Spirit to Serve Award from Marriott International.

STRENGTHS

Strong leadership and problem-solving abilities.

Team-oriented and dedicated to achieving goals.

Keen to take on managerial responsibilities.

Honest, disciplined, and focused on continuous improvement.

HOBBIES

Listening to music.

Traveling and exploring new places.

Declaration:

I hereby declare that the information provided is true to the best of my knowledge and belief.

Date:

(Ujjawal Kumar)

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