Customer Service Representative
Resume:
Jacqueline Walrath
Salem, OR *****
*******.******@*****.***
Authorized to work in the US for any employer
Work Experience
Biller Assistant
Oregon Oncology Specialists-Salem, OR
April 2022 to November 2024
Answered patients questions over the phone
Did payments over the phone with patients
Sorted the mail so the poster could post the payments Did projects that Manager would assign
Did odd jobs for the office.
Customer Service Representative
Phtech-Salem, OR
October 2017 to March 2022
Answer members questions about their coverage for WVCH Oregon Health Plan. Answer members questions about their Aspire Health Plan they have. That includes eligibility and benefits. Customer Service Representative
Lincare Healthcare-Albany, OR
July 2017 to October 2017
Answer the phones,Help customers on the phone or in person, verify insurance coverage Data Entry Clerk
ATRIO Health Plans-Salem, OR
October 2016 to April 2017
Entered data from an Excel Spreadsheet to another program Medical Billing and Coding Specialist
A Turning Leaf Home Medical Equipment-Salem, OR
August 2016 to October 2016
Followed up with Insurances about Denied claims
Talked to patients about their bills
Took payments from patients in person or over the phone Early Stage Collector
Seterus Inc-Salem, OR
October 2015 to July 2016
Collected customers Mortgage payments
Called customers for their Mortgage payments
A/R Specialist
Providence Hospital (6 month assignment)(KForce Staffing Agency)-Portland, OR August 2014 to February 2015
Responsibilities
Follow up with Insurances for payments and denials Billed secondary insurances
Accomplishments
I keep the secondary insurance payments current for AARP and Unitedhealthcare after Medicare paid. Skills Used
Epic Knowledge
My ability to work with others and by myself
Customer Service Rep/Billing Department
Swedish Health Services-Seattle, WA
November 2010 to October 2013
Responsibilities
Help members with billing problems
· Answer customer’s questions about their bills with us
· Follow-up to denials and/or incorrect payments
Accomplishments
I helped out the billing department with getting out claims for Worker's Comp. I helped out with the Financial Counselors get all the information from the patients when they were applying for Financial Assistance.
Helped keep the return mail down.
Skills Used
Epic Knowledge
My ability to work with others and by myself
My ability to learn new things and help out the other departments when needed. Customers Service Rep II-ICS-IRA/Brokerage department Wachovia, LLC (Bank)-Salem, OR
February 2005 to October 2010
Responsibilities
Answering the customers question about their accounts at Wachovia. Helped with Retail Phone Bankers when needed.
Accomplishments
I was on the fun committee
I kept track of all the stats for my team and put them on a white board everyday so they new where they stood.
Skills Used
My ability to learn new things.
My ability to work as a team player.
Insurance Biller
Silverton Hospital-Silverton, OR
June 2003 to September 2004
Responsibilities
Billing of secondary insurances, Calling Secondary Insurances follow-up to denials or incorrect payments Accomplishments
I kept the secondary insurance payments current.
Skills Used
My ability to work as a team player.
Education
Certificate in Medical Front Office Assistance Certificate Rogue Community College - Rogue River, OR
1991 to 1993
High school diploma or GED
Medford, OR
September 1980 to June 1984
Skills
• Epic Knowledge,DOS 6.22 and down. Windows 95, 98, 2001 Professional, NT Workstations MS Office 2001 and down (Word, Excel, and Access.) Maintain records in standardized data environment. Utilize multi-line phone system. Bookkeeping and 10-Key. Filing (Color Coded, Alphabetically). Utilize standard office machines (Copier & Fax). Transcription of Letters, Memos, & Reports. Efficient at working with difficult people. Effective at working in a team or group or by myself.
• Medical Billing
• Accounting
• Medical Terminology
• Microsoft Excel
• Epic
• Microsoft Word
• Front desk
• Medical receptionist
• HIPAA
• Customer service
• Microsoft Office
• Medical Coding
• Insurance Verification
• Workers' Compensation
• Medical Records
• EMR Systems
• Documentation review
• English
• Hospital Experience
• ICD-10
• Data Entry
• Medical Scheduling
• ICD-9
• CPT Coding
• Medical collection
• Clerical experience
• Public relations
• Medical office experience
• Typing
• Time management
• ICD coding
• Phone etiquette
Certifications and Licenses
Medical Front Office Assistant Certificate
June 1993 to Present
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