Customer Service Health Care

Contact

Address: Kalimaye Rd, Lallmatie

Phone: *921 0339 (Mobile)

DOB: 08/07/1977

Nationality: Mauritian

Health and Social Care

Administrative Efficiency

Customer Service Excellence

Team Leadership

Multitasking and Prioritization

Communication Skills

Skills

Available on Request

References

Education

Level 2 NVQ in Health and Social Care

UKE Learning in Health Care Services

Level 2 NVQ in Health and Social Care

Health Care Assistants Training Day

Infection Control Awareness Training

Food Hygiene Awareness Training

Health and Safety Training

Fire Training

Nursing and Residential Home

Dysphagia Training Course

Manual Handling Training

Emergency Life Support

SC LEVEL (1995) Subjects

City & Guilds – 15 April 2008

City & Guilds – 23 April 2008

Training Tech – 19 November 2007

Camden NHS – Primary Care Trust – 7

November 2006

St Johns Wood Care Center – 11

September 2006

London Ambulance Service NHS – 26

July 2006

Anupama

Ramdooharika

Sales person / Cashier / Receptionist / Storekeeper Implemented effective sales strategies, resulting in a 20% increase in monthly revenue.

Managed cash transactions with precision and maintained a welcoming reception area.

Oversaw inventory and streamlined storekeeping processes for improved efficiency.

Provided excellent customer service, resolving queries and ensuring customer satisfaction.

Administrative / Cashier / Receptionist

Executed administrative tasks with precision, enhancing overall office efficiency.

Managed cash transactions and maintained accurate financial records.

Welcomed and assisted visitors, ensuring a positive first impression. Collaborated with cross-functional teams to achieve company goals. Account Clerk / Storekeeper / Invoicing Clerk / Administrative Secretary / Purchasing Officer

Coordinated financial transactions, maintained accurate accounts, and prepared invoices.

Managed store inventory, ensuring optimal stock levels and minimizing discrepancies.

Provided administrative support, including scheduling, documentation, and correspondence.

Executed efficient purchasing processes, negotiating favorable terms with suppliers.

Checking Clerk

Conducted thorough quality checks on incoming and outgoing products.

Implemented systematic procedures for efficient product verification. Collaborated with the quality control team to maintain high standards.

Team Leader for Alarm Operator

Led a team of alarm operators, ensuring timely and accurate response to security alerts.

Developed and implemented training programs for team members. Maintained and updated security protocols to enhance operational effectiveness.

Collaborated with clients to address specific security needs. Customer Care Representative

Delivered exceptional customer service, addressing inquiries and resolving issues.

Conducted customer satisfaction surveys to gather feedback for service improvement.

Collaborated with cross-functional teams to streamline customer communication processes.

INTERIOR SOLUTION LTD (JAN 2020 TILL NOW)

MOURA TRADING INVESTMENT CO LTD (APR 2017 TILL DEC 2019) RAMDOOHARIKA TRADING CO LTD (Mar 2015-Mar 2017)

SKC Surat (OCT 2014 - JAN 2015)

BRINKS (SEP 2012 - APR 2014)

CSL (A subsidiary of Mauritius Telecom) (JAN 2011 - SEP 2012) Professional Experience

Contact

Address: Kalimaye Rd, Lallmatie

Phone: 5921 0339 (Mobile)

DOB: 08/07/1977

Nationality: Mauritian

Certificates

Sinotex (Mttius) Limited - Dec 1999

Leadership, Motivation, Communication

& Costing

Pitman Qualifications - 2000

Practical Spreadsheet Processing

Intermediate

Dodo Outsourcing - 2008

Call Centre Operations

American Accent Neutralization

Basic IT Skills

AILC - 2008

Business English

Call Services - 2011

Call Centre Operations

Uniconsults Training Centre - 2016

Sicorax Gestion Commercial Expert

Sicorax Payroll Expert

Sicorax Gestion Commercial - Stock

Sicorax Gestion Commercial -

Purchasing

Sicorax Debtors

Anupama

Ramdooharika

Customer Care Representative

Provided prompt and efficient customer support, enhancing overall customer satisfaction.

Handled customer inquiries via phone and email, demonstrating excellent communication skills.

Collaborated with the sales team to promote new products and services.

Health Care Assistant

Assisted with daily living activities, ensuring the well-being of patients.

Monitored and documented patient health conditions. Collaborated with healthcare professionals to deliver personalized patient care.

Chief Cashier

Managed cash operations, ensuring accuracy and compliance with financial procedures.

Trained and supervised cashier staff to maintain high service standards.

Conducted regular audits to minimize discrepancies and ensure financial integrity.

Cashier, Chief Cashier

Processed customer transactions with precision and efficiency. Managed cash registers and maintained accurate financial records. Promoted to Chief Cashier for exceptional performance and leadership.

Part-time Cashier

Handled cash transactions and provided excellent customer service. Contributed to the smooth operation of the cashier department. Line Quality Controller

Ensured product quality through regular inspections and quality control measures.

Collaborated with production teams to address quality issues and implement improvements.

Maintained detailed records of quality assessments. APPOLLO BLAKE SOLUTION (NOV 2008 - JAN 2011)

SOUTHERN CROSS HEALTHCARE (UK LONDON) (APR 2006 - APR 2008) SMART (NOV 2004 - MAR 2006)

SUPER U (JUN 2000 - NOV 2004)

GBS (FEB 2000 - JUN 2000)

SINOTEX (MTIUS) LTD (MAY 1997 - FEB 2000)

Professional Experience

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