Business Analyst Software Development

Shreyak Khanal

Summary

A multi-talented analyst specializing in business and economics. Intelligent, insightful and pragmatic with a resourceful and detail-oriented approach. Versed in MS office suite, SQL, and familiar with all facets of software development life cycles. Skill Highlights

● 5+ years of Business Analysis, SDLC,

Agile, and Consulting Experience

● Service Now Module(s)

● Service Now testing and

documentation

● Service Now User Stories

● Service Now financial planning

● Product Backlog Grooming

(Requirements Prioritization)

● Market Research

● Business Requirements Documents

● Strong decision maker

● Complex problem solver

● Business Process Improvement

● Strategy Analysis, BA Planning,

Solutions, and Data Organization

● Innovative ideas

● JIRA

● Azure dashboard/devops

● Confluence

● Share point

Education and Certifications

Syracuse University, Maxwell School

BA: Economics – May 2019

(Syracuse, NY)

Quantic School of Science and Technology

Master of Business Administration – Dec 2023

(Washington, DC)

Entry Certificate in Business Analysis™ (ECBA™)

Certified ScrumMaster® (CSM)

Experience

Business Technology Consultant – Sep 2019 – Present Cognizant Consulting Solutions

● Full-time business analyst with the client Consolidated Edison.. (New York)

● Worked on requirements documentation in Sharepoint,Azure Dashboard.

● Organized weekly user story grooming meetings

● Utilized share point to store documentation in a centralized place

● Utilized 100+ user stories and managed them in an agile format.

● Refined and traced the user story with its specific acceptance criteria and test scenarios.

● Worked closely with the Product Manager and Test Lead to conduct the overall status reports of the user stories in terms of grooming, testing, completion and go live.

● Communicated with the Client, performed and managed all of my needed deliverables: Product Backlog, User Stories in ServiceNow, Test Case Document, Project Ambiguities and Questions Log. Worked on Service Now finance planning, project planning and inventory documentation

● Gathered requirements from Client and vendor sources to fulfill the acceptance criteria, defects, and overall project understanding.

● 3 Projects: IDCS to OKTA data migration, Restricted Access and Westhampton VBA.

● Project IDCS to OKTA (PSEG New Jersey) Updated Project Backlog User stories and acceptance criteria; refined 140+ user stories for first two releases. Attended daily scrum, weekly backlog refinement, and daily SIT/UAT testing meetings with PM, PO and Test Lead. Assisted in user acceptance testing by finding defects.

● Project Westhampton and Restricted Access(PSEG Long Island): Worked closely with the Product owner and Project Manager, leading backlog meetings, updating requirements, acceptance criteria, and user stories. Worked on creating an automated way to add VBA charges to PSEG customers in their bills for project Westhampton. Also worked on limiting the admin access of new PSEG employees/contractors for project restricted access. Skills included: API management: Cloud and Local, Field transitions from one API to another, Back End Development, User Story Documentation, Testing Documentation, Customer Service Systems/Architecture, Salesforce, Service Now, Documaker, Adobe, and Microsoft Suite. PSEG New Jersey: Contractor: Mobile and Web Development (front and backend)- Worked on creating user stories for MyAccount website and Mobile Front End development. Worked on enhancing the website features including new banners, update in the sentences/detail in the webpages. Created test cases and conducted testing and adding defects into ServiceNow. Google voice/Alexa: Worked on adding and enhancing new features on the google/alexa voice assistant features. These features included user stories that described the energy efficiency programs and other new updates in the website/mobile app. Amazon Connect and Customer Service implementation to Alexa. Skills Included: Amazon Connect, CSR(Customer Service Management), Cloud Management, Voice Implementation.

Skills: Documentation • Process Improvement • Insurance • Capital Markets • User Stories • Use Case • User Acceptance Testing • ServiceNow • Amazon Web Services (AWS) • Amazon Cloud • API Development • Energy • Utility Computing • Billing Systems • Microsoft Excel Revature

Business Analyst (Reston, VA)

July 2019 - September 2019 (3 months)

● Worked in an Agile team, consisting of 4 developers, 3 cloud admin, and 3 business analysts. We created a website for finding a doctor within the employees of Revature.

● Reversed engineered the software Caliber, created user stories, test cases, and a BRD.

● Intense 10 week training program for IIBA certification This role required me to work on various processes and projects which bridge the gap between the business and the IT field.

Skills that I Learned:

Agile, SDLC, Teamwork and Scrum management, SQL, UNIX, Cloud Computing and Cloud Infrastructure: Introduction to Amazon Cloud, API Management and Development, Java, HTML and C++, Creating BRD (Business Requirement Document), Test Cases, Use cases, User Stories, Conducting Testing, and Attaching Test Case Evidence Documents. Good Uncle

Assistant Manager (Syracuse NY)

November 2018 - May 2019 (7 months)

Monitored employee performance and developed improvement plans.

● Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.

● Created organization systems for inventory control and pricing, merchandising, financial reports and schedules, by updating the Good Uncle app, which dramatically increased operational efficiency.

● Strengthened merchandising and promotional strategies to drive customer engagement and boost profit margins.

The Millennium Project

United Nations Module: Global Development, quantitative analyst Intern (Washington, DC) May 2017 - January 2018

● Analyzed macro-economic data sets such as global unemployment rates, global poverty, and overall development costs.

● Analyzed and foretasted the financial savings of artificial intelligence in our labor force in the next 30 years.

● Used Excel to provide an in-depth analysis of global development variables that impacted overall happiness and standard of living.

● Created periodic reports comparing budgeted costs to actual costs, in terms of UN overall budget.

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