Quality Control Assurance
Resume:
Eva Velasco
************@*****.***
Over 20 years of increasingly responsible experience in administrative responsibilities and duties. Dynamic team lead adept at using energy, enthusiasm and expertise to contribute to a successful growing company
Special Skills
• Proven ability to handle multiple competing priorities effectively
• Thorough knowledge of written English and Spanish
• Proficient in SAP
• Computer service
• Letter Drafting
• Correspondence handling
• Record maintenance
• Office procedures
• Staff training
• Supplies management
• Proficient with creating spreadsheets, word processing and database
• Word, Excel, PowerPoint and Outlook
Professional Experience
Karman-SD Aug 2024 - Present
Quality Assurance (Contracts)
Administrator for Contracts to provide essential administrative support.
Proven experience with quality control techniques utilizing tools such as tension and dimensional tools Calipers and Microscop.
•Edit and update PDF documents by adding/removing watermarks and redacting sensitive information
•Perform basic administrative tasks such as copying, collating, and distributing documents.
•Maintain organized filing systems for contracts and associated management.
•Assist in general office support duties related to document management.
•Contract dept is also responsible for any customer visits and providing breakfast and lunch.
•Responsibilities include logistics of all pick ups for breakfast and lunch.
•Maintain our stockroom and refrigerator with all that we utilize for our visits.
•Set up and breakdown of all events for all of our conference rooms.
The Care Partners P/T Jan 2022- Present
Early Intervention / Client Care Coordinator
ABA Tech
Responsible for the day-to-day scheduling and coordinating of Personal Care Attendant and Caregiver assignments. A critical component of this role is to demonstrate the agency’s culture of compassion, accountability, and results by displaying the highest standards of integrity, superb follow-through, consistency, first-rate customer service, and exceptional client satisfaction.
RESPONSIBILITIES
•To lead first by demonstrating a complete understanding of the Care Partners At Home mission: We will create deep meaningful relationships with our clients, their families, our associates, and partners resulting in the establishment of high energy environments focused on true person cantered caring, while increasing the quality of their lives, and ours, within every interaction.
•Participates in and supports the agency’s performance improvement activities
•Complies with all agency policies, and procedures
•Maintains confidentiality of client, Associate, and agency operations
•Promotes client, personnel, and office safety
•Schedules service visits per directions of supervisor or designee.
•Assists with the referral/intake process for clients needing agency services.
•Verifies third-party insurance coverage (if required)
•Ensures all visits are scheduled in a timely manner and assigned as needed
•Presents a professional appearance and promotes a positive work environment
•Serves as receptionist/operator as assigned
•Assists in obtaining client satisfaction surveys
•Performs other duties as requested
Saint-Gobain/Randstad USA-Garden Grove, CA Feb 2024-Aug 2024
Quality technician 6 M contract
. The Quality Tech I supports Manufacturing and other Customer-related processes by performing a variety of inspection tasks.
. Proven experience with quality control techniques, such as Six Sigma. Also utilized tools such as tension amd dimensional tools Calipers and Microscop.
. Inspection tasks involve raw materials, finished products and documentation inspection all in a timely and accurate manner in accordance with company and customer requirements.
. Reads and interprets blueprint drawings and customer specifications.
. Data entry, scanning of documentation (records, material and process certifications), and general document control.
. Writing Non-Conformance Reports (NCRs) for nonconforming product.
. Support Quality Activities (including but not limited to: MRB, Returned Good Investigations, Customer Audits, Qualifications, Writing of Procedures)
. Documentation Inspection includes reviewing documents related to receiving incoming purchased materials, manufacturing documentation, shipping documentation, and customer purchase orders and drawings.
Moog Incorporated - Torrance, CA
Masker OSV Quality Auditor 6 M contract March 2023 - Feb 2024
. Proven experience with quality control techniques, such as Six Sigma. Also utilized tools such as tension amd dimensional tools Calipers and Microscop.
· Plan and perform audits in accordance with the OSV Process as a means to determine process effectiveness; operator and technician competency; and the ability of the operator to produce conforming parts to gain maintain authority to inspect their own work.
· Provide assistance and support with Business Systems and product audits when necessary.
· Sample inspect parts during audits using inspection techniques and layouts of varying complexity.
· Provide assistance to production management, operators, all engineering disciplines to support improvement and investigative activities and to ensure workmanship standards are met
· Provide technical guidance relative to interpretation and application of complex engineering drawings, work instructions, assembly techniques, nonstandard inspection techniques, unique gaging and test equipment application, and performing formal training of personnel.
· Support analytical and statistical applications by assisting production employees involved in control charting activities and identifying potential sources of variation.
· Assist in problem solving activities to provide evaluation support for identified nonconformities.
· Assist in the training operators to Quality procedures and inspection techniques.
· Report issues and improvement opportunities to responsible Engineers and Management
· Assess risk in various manufacturing processes by assessing process inputs of man, material, machine, method, measurement, and environment.
· Investigate into unwanted variation of these process inputs has a direct impact on the uniformity and conform
Verizon - Irvine, CA June 2021 - June 2022
Logistics Coordinator
Support Forward Supply Chain operations for the ITTS investigation team
• Responsible for the investigation and resolution of carrier shipping or warehouse related issues
• Requires collaborative engagement with our third party logistics vendors, carriers, and numerous internal partners
• This role is responsible for meeting daily service level commitments of an average of 80 tickets resolved per day and is responsible for their accuracy above all
Alcon International – Lake Forest, CA October 2019 – March 2020
Logistics Coordinator Assistant
• Coordinate and monitor supply chain operations
• Utilized SAP to perform all supply chain and inventory tasks and generate reports
• Plan and track the shipment of spare parts according to customer requirements
• Performed inventory cycle counts to ensure material availability
• Ensured appropriate shipping documents were being utilized for domestic and international orders
• Provided customers with ETA’s and coordinated delivery of shipments
Graphic Packaging International, Irvine, CA February 2018 January2019
Feeder/Packer
• Feed material into a production line which folded and glued
• Pack finished folded carton in a box for shipment
• Troubleshoot and restart machinery when line is down
• Inspect finished cartons for defects, if any prior to shipping to customer
• Responsible for palletizing cases to specified work instructions and pallet diagrams
• Responsible to review and confirm incoming material matches all specifications called out in the production order to include incoming batch tags, pads, cello, label or any other special material
Oakley – Lake Forest, CA Sept 2016 – January 2018
Quality Assurance
Proven experience with quality control techniques, such as Six Sigma. Also utilized tools such as tension amd dimensional tools Calipers and Microscop.
• Responsible for overseeing all machine operators
• Provided the proper material necessary to complete daily orders
• Assured that everyone in cutting department complied with all safety regulations
• Responsible for cutting machine set up before beginning any given order
• Passed down detailed information to incoming lead prior to ending own shift
• Communicated information regarding productivity and quality deficiencies to management
Oakley – Lake Forest, CA
Machine Operator/Data Entry Dec 2015 –Sep 2016
• Preform highly repetitive types of short cycle machine operations
• Completes machine set-ups based on product line
• Makes minor adjustments to machine operations for optical performance
• Identifies defects and communicates back to production for adjustments or troubleshooting
• Tracks and completes all necessary documentation related to quality
• Performs other duties and responsibilities as needed
USA Photocopy Services Inc – Santa Ana, CA June 2012 – December 2015
• Received incoming telephone calls and gave professional customer service help to customers about questions on delinquent accounts for all lines of insurance
• Documented consumer contacts on system(s) of record
• Contacted customers to settle on reason for overdue payments
• Reconciled discrepancies with clients
• Recorded information regarding financial status of client and status of collections efforts
• Granted extensions of credit
• Coordinated collection efforts with sales force
RC McLean and Associates Inc – Santa Ana, CA Aug 2008 – June 2012
• Handled multiple patient and insurance company incoming calls for aesthesia services
• Responded to each call in an efficient and effective professional manner
• Payment posting, collections and contacting doctors for dx code
• Maintain and ensured compliance for aesthesia billing
• Worked as a liaison between insurance companies and patient
• Troubleshoot billing issues on behalf of the patient and insurance company
Education
United Educational Institute – Santa Ana, CA September 1995 – May 1996
Administrative Assistant Certification
Burbank High School - Burbank, CA September 1987 - June 1990
High School Diploma
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