Customer Service Security Guard

Abayomi Salvador

***************@*****.*** 929-***-**** Queens, NY

SUMMARY

Dedicated professional with a combined 11 years of work experience in Customer Service, Administration/ Operations and Security. Proven track record in maintaining secure environments and implementing safety measures, with expertise in problem-solving, organization, and Client satisfaction. WORK EXPERIENCE

Saratoga Family Inn (HfH) Rockaway Boulevard, Queens NY Security Guard/ Safety Aide May 2024 - Present

• Patrolled the interiors of the buildings and performed perimeter check

• Regularly monitored all entrances and Exits

• Monitored the entry and exit of residents by maintaining a sign-in-out logbook

• Prepared and assisted in hazardous/ dangerous situations

• Performed hourly detex

• Prepared and supervised meal tickets

• prepared curfew, daily roster, and AWOL list

• Monitored school book register

• performed daily log.

• Courteously received and answered in-coming calls

• Enforced facility rules and regulations

• Dispatch responsibilities

Prime Now LLC Garden City, NY

Customer Retail Associate Dec 2022 - Present

• Facilitate seamless customer service by efficiently addressing inquiries, locating merchandise, and resolving issues, maintaining high levels of customer satisfaction.

• Utilize FUSION and DTI software applications to effectively receive, process, and manage packages for returns and customer pickups.

• Coordinate the receiving, picking, stowing, and processing of customer orders and returns, ensuring accuracy and timeliness.

Paradies Lagardere JFK New York

Warehouse Associate Jan 2024 - May 2024

• Utilized SAP software to streamline product distribution and ensure accurate inventory management through efficient organization of weekly shipments.

• Enhanced customer satisfaction by maintaining optimal inventory levels through effective stock management and replenishment processes.

• Implemented safety measures and maintained company-issued tools to ensure a secure and compliant work environment.

YSC Lagos

Office Manager Apr 2018 - May 2022

• Supervised delivery operations, ensuring merchandise quality and accuracy through rigorous examination and quality control practices.

• Maintained a clean and organized work environment by performing routine equipment maintenance and managing general office upkeep.

• Developed staff work schedules and assigned duties to promote team collaboration and meet project deadlines.

• Provided expert customer guidance on fabric types and body shapes, assisting in sourcing textiles, accessories, and sewing supplies.

Lagos State Internal Revenue Service Lagos

Revenue Supervisor Nov 2012 - Apr 2018

• Resolved complex taxpayer inquiries, enhancing tax education and compliance.

• Oversaw data collection and documentation procedures, ensuring precise tax reporting.

• Collaborated with cross-departmental teams to align with organizational goals. EDUCATION

University of Lagos

Bachelor of Science, Business Administration/Education Lagos, Nigeria

May 2008

SKILLS

FUSION Software Application • DTI Software Application • SAP Software Application • Microsoft Office Proficiency • Collaboration and Administrative Support • Customer Satisfaction • Detail-Oriented • Records and Time Management • Empathy • Teamwork • Organization • Adaptability • Problem-Solving • Communication • Multitasking • Access Control • Surveillance Monitoring • Emergency Response • Conflict Resolution • NYS Security Guard Lisense • Fire Guard (F02) • 40 Hour Shelter Security Guard Training Lisence • CPR/ AED • Drivers Lisence

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