Research and Information Systems Analyst

Thomas R. Staab, D.B.A.

Phone 980-***-**** Email ******@*****.*** LinkedIn https://www.linkedin.com/in/thomas-r-staab-dba-187568244/ Location Charlotte, NC Willing to relocate

Technical Business Analyst

As a technology and business professional I am excited to leverage well-rounded experiences and recent academic achievements in Information Systems, Data Analysis, Marketing and Doctorate in Business Administration Management Sciences to pivot into a strategic leadership role. Able to motivate and inspire others while appropriately asserting self to champion ideas. Accountable to others and does what it takes to get the job done. Strong written, oral, presentation, and interpersonal skills with the ability to translate technical information into easily digestible stories. Defines and analyzes business requirements and functional system design with experiences supporting end-user and client-server applications. Additional knowledge in visual media operations.

Key Skills & Competencies

Collaboration

Communication

Analytic Thinking

Business Acumen

Innovative Thinking

Research & Data Analysis

Advanced Excel to Analyze Charts, Graphs, & Tables

Identifying Trends & Anomalies

Consultative Services

Testing & Research SQL

Providing Constructive Feedback

Academic Writing and Research

Good Manual Dexterity

Both Creative and Pragmatic

Professional Experience

TEGNA Charlotte, NC April 2022

TEGNA Inc. is a media company innovating in the digital age. Our purpose is to serve the greater good of our communities through empowering stories, impactful investigations and innovative marketing services.

IT Analyst- WCNC

Hired as an IT Analyst to support day to day operations of broadcast information technology systems, software, and equipment. Maintain, upgrade, and support broadcast Information Technology.

Big lifting knowledge of Windows Server, Active Directory, Group Policy, Bomgar and ServiceNow Ticketing in a complex LAN and WAN computing environment.

Tracked and documented status via SharePoint Server and Excel Spreadsheets

Used Microsoft Excel, OneNote, Microsoft TEAMS, Outlook, and Office 365 in the management and delivery of the project.

Served as a member of an elite IT Team to liaise with third party vendors (e.g., equipment vendors and software providers) during issue resolution and new platform evaluations.

Gap in work history due to educational pursuits, worked as handyman and operated my own business from 2014 to present. Turfeez Lawn and Land, Charlotte NC while pursuing a Doctorate in Business Administration Management.

LPL Financial Charlotte, NC 2014

The largest independent broker-dealer in the United States with more than 17,500 financial advisors and $1T in assets.

MIGRATION ENGINEER

Hired as a Top Tier, Level II Migration Engineer charged with migrating over 15,000 users from disparate mail systems to 2013 Microsoft Messaging System using Active Directory and MS Exchange to ensure federal regulatory compliance.

Tracked and documented statuses via SharePoint Excel Spreadsheets

Deployed understanding of networking concepts and protocols, including TCP/IP, DHCP, DNS, IMAP, and POP3, MX, and A records

Used Active Directory, Exchange 2013, Migration Wiz, SharePoint Server, LYNC online, Outlook OWA, ECP, Proof Point, and Office 365 in the management and delivery of the project.

Spearheaded the migration completion in just 2-months.

Microsoft Corporation Charlotte, NC 2012

An American multinational technology corporation that produces computer software, consumer electronics, personal computers, and related services.

ASSOCIATE SYSTEMS ENGINEER

Tasked to Monitor worldwide servers running LYNC communications software. Hired to monitor SCOM server alert streams via RADAR with focus on validating issues with Microsoft LYNC unified communications network servers and transferring legitimate alerts to Product Server for resolution or escalation of complex issues.

Mitigated risk of failed servers and maintained 99% uptime per SLA, saving millions of dollars in potential losses.

Monitored servers using various methods, including RDP and SCOM, to meet/exceed accountabilities and project goals.

Collaborated on use of tools, including Windows 8, Server 2012 operating systems in enterprise networked environments, SQL, VoIP, SCOM, RDCMan, Product Studio, Remote Connect RAS, Event Viewer, Performance Monitor, OneNote, LYNC, Outlook, PowerShell, and Active Directory

Gaston College Dallas, NC 2011 – 2012

A community college enrolling over 5,000 students each term in curriculum programs and 16,000 in continuing education programs.

AUDIO VISUAL TECHNICIAN

Hand-selected to provide technical direction, mentoring, training, setup, and maintenance on a multi-location college campus for audio/visual, PC, network, surveillance, and other related audio/visual functions as a member of the IT team.

Advised up to 400 instructors on the use of smart podiums, upgrading and installing new equipment, running the show in the auditorium using Mackie controller boards, operating and purchasing of equipment, and communications.

Brought the college radio station back online and repaired several lingering issues within the video studios after many years of radio downtime.

Integrated and streamlined campus-wide use of multimedia equipment, including podiums, microphones, PC Systems, audio-visual equipment, Elmo TT-12 document cameras, overhead projectors, video production, lighting, and sound equipment.

Collaborated within college hierarchy on the procurement of equipment, enabling the onboarding and scaling of new employees and a growing student campus base.

Entrepreneury Charlotte, NC 2007 – 2010

DATA MEDIA SPECIALIST – FREELANCE

Creative role sought after by clients to provide videography and editing services using core knowledge of Adobe Creative Suite, Final Cut Pro, and Audio-Visual Equipment.

Served as active member of AVID & Carolina film People Meetups

Earned distinction of “One of the Best Student Films” at Film People 2009 for a film called “Scene Locators”.

Contributed to many WTVI shows and programs in multiple roles.

Created short films attending CPCC, Channel 21 Public TV, CreativeCow.com, Lynda.com, and attended trade groups.

Filmed and edited the DVD called Dances Through Latin America. A collection of Latin Dances from around the world produced by the Carolina Latin Dance Group of Charlotte, NC.

Actor in several Christian based films in North Carolina.

Audio Data Systems Charlotte, NC 2001 – 2009

INFORMATION SYSTEMS TECHNICAL SUPPORT SPECIALIST FIELD TECHNICIAN

Hired as a Field Technician and the role evolved into small business network administrator and Sales. Technical SME and Small Business Network Administrator responsible for technical sales and support. Utilized technologies including PowerShell, Log Files, Network Monitor, Registry Editor, Active Directory, Wireshark, 66-block, and more.

Worked with remote diagnostic software to support networked system technologies built with RAID, NAS, CTI integration, VoIP, Digital cards, and PBX, and general phone systems like Avia, Nortel, and AT&T (analog & digital)

Spearheaded the robust review of more than 140 clients with two new computers per month onboarding.

Quickly ramped up in-house computer systems and created a QA process to ensure 100% functionality.

Systems Architect bidding on RFP for state and local Government APCO-NENA sites.

Additional Experience

Application Support Analyst IBM Charlotte, NC

Systems Support Training Synergon Solutions Inc. Orlando, FL

Associate Technical Analyst Oracle Corporation Orlando, FL

Help Desk Analyst IBM Tampa, FL

Information Systems Internship Department of Radiology, Shands Hospital Gainesville FL

Education

Doctorate in Business Administration, Management, Saint Leo University – September 2019

Master of Business Administration (MBA), Marketing, Saint Leo University – June 2014

Bachelor of Business Administration (B.B.A.), Marketing & Computer Information Systems, Saint Leo University May 1994

Certifications & Training

Google Analytics Professional Certificate, Coursera

Gaining skills in Data Cleaning, Problem Solving, Critical Thinking, Data Ethics, Data Visualization with Excel, SQL, Tableau, & R

Issued Nov 2022 · No Expiration Date

https://www.credly.com/badges/692d4526-3b4e-43b6-810b-11d07b3bb256/public_url

Data Through the Art of Visualization, Coursera

Issued Sep 2022 · No Expiration Date

Credential ID UU4QSNAKLAP6

Analyze Data to Answer Questions, Coursera

Issued Jul 2022 · No Expiration Date Issued Jul 2022 · No Expiration Date

Credential ID QDW9FQU2P6M7

Process Data from Dirty to Clean, Coursera

Issued Apr 2022 · No Expiration Date Issued Apr 2022 · No Expiration Date

Credential ID SM98R7X6N9GH

Prepare Data for Exploration, Coursera

Issued Feb 2022 · No Expiration Date Issued Feb 2022 · No Expiration Date

Credential ID FTLZR5NQVPEW

Ask Questions to Make Data-Driven Decisions, Coursera

Issued Nov 2021 · No Expiration Date Issued Nov 2021 · No Expiration Date

Credential ID JH3CH5JLFWRE

Foundations: Data, Data, Everywhere, Coursera

Issued Nov 2021 · No Expiration Date Issued Nov 2021 · No Expiration Date

Credential ID VFMMCZSC79YZ

Database Administration Fundamentals, Central Piedmont Community College – 2018

CompTIA A+ IT Technician - License COMP001008922684 June 2009

CompTIA Network+ N10-004 - License COMP232560860 October 2009

Microsoft Certified Professional - License C674-3380, ID: 7132225 September 2009

70-290 Managing and Maintaining a Microsoft Windows Server 2003 - License C674-3380, ID: 7132225 May 2010

Technology Proficiency

Business Administration Microsoft Office PowerPoint RDBMS SQL HTML CSS Windows/Mac/Linux Application Support

Video Production SPSS Data Analysis Microsoft IIS MySQL PHP WordPress Marketing Academic Writing and Research

Publications

Dissertation: Moderating effects of turnover intent upon organizational trust and organizational identification as predictors of organizational commitment A generational analysis of Millennial behavior

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