Customer Service Retail Sales

Gaurav Jain

Mobile: +1-548-***-**** Email: **********@*****.*** Location: Kitchener, ON, Canada

Summary

With a diverse background in Retail Sales and Customer Service, Order Picking, Shipping and Receiving, Packing and Crating. I am a quick learner and a competent Team member, capable of addressing and resolving challenges that arise within a team or workplace. I am enthusiastic about interacting with customers, adept at resolving inquiries. My quick adaptability and unwavering commitment to hard work are matched by a keen attention to detail and outstanding organizational abilities.

Education

● Completed Bachelor of Technology in Computer Science

● Completed High School Education.

Experience

Canada Post (Kitchener, Ontario) – May’2024 – Till Present Role: Letter Carrier

● Skilled in sorting mail fast, reducing prep time by 30%, and making sure of swift mail delivery, ensuring no letter is left behind.

● Adaptable to diverse routes, maximizing coverage efficiency.

● Strong communicator, building rapport with clients on various routes.

● Physically fit, consistently meeting demands of a high-energy job. Cooley Inc. (Mt. Forest, Ontario) – January’2024 – May’2024 Role: Material Handler

● Expertly maneuvered five advanced cutting machines to deliver custom materials with exceptional precision, adhering to stringent client specifications.

● Demonstrated meticulous organizational prowess in handling, packaging, and readying fabric rolls for dispatch, with a keen eye for detail.

● Acquired proficiency in operating compact forklift equipment, enhancing operational efficiency and versatility in warehouse logistics.

Meta minds Technologies Pvt. Ltd. (Delhi, India) – June’2016 – Dec’2023 Role: Senior Travel Counselor

● Providing customer care services regarding their travel (flights, hotels and car rentals) for the customers around the world.

● Deal with airlines to provide better services and rates to the customers.

● We used to sell flight tickets to the customers calling all across the globe flying with different airlines going to preferred destinations.

● Developed relationships with high-profile clientele by successfully employing sales techniques.

● Utilize multiple marketing strategies to enhance sales numbers and profitability. One Touch Solutions (Delhi, India) - April’2013 – June’2016 Role: Senior Sales Executive

● Telecom Sales process where we used to call Australian citizen to switch their telecom providers by providing them better offers and better plans.

● We used to convince citizens to use the services.

● We used to sell the new internet connections.

● Achieved sales goals and service targets by cultivating and securing new customer relationships.

● Researched sales opportunities and possible leads to exceed sales goals and increase profits. Skills

● Sales

● Customer Service

● Time management

● Quick Adaptability

● Communicatio

n

● Disciplined

Availability:

Monday Tuesday Wednesday Thursday Friday Saturday Sunday All Day All Day All Day All Day All Day All day All day

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