Customer Service Skills
Resume:
LAQUANA BRADY
New Orleans, LA *0118
****************@*****.***
Professional Summary
"Diverse Experience, Singular Focus
With retail and restaurant experience, I bring a broad range of skills. I'm a quick learner, easy to catch on, and thrive in fast-paced environments. I'm looking for a career that will challenge me, utilize my skills, and provide growth opportunities. I'm excited to leverage my skills and experience to drive results in this new role."
Authorized to work in the US for any employer
Work Experience
DoorDash Delivery Driver
DoorDash-New Orleans, LA
Present
• Pick up orders: Go to the restaurant to pick up the customer's order
• Deliver orders: Bring the order to the customer's location
• Follow company standards: Comply with DoorDash's standards
• Set their own hours: As independent contractors, Dashers can choose when and how often they work Bartender
Big Easy Daiquiris-New Orleans, LA
June 2024 to September 2024
• Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.
• Planning drink menus and informing customers about new beverages and specials.
• Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.
• Checking identification to ensure customers are the legal age to purchase alcohol
• Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
• Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment.
• Developing new cocktail recipes.
Food Service Worker
Sodexo-New Orleans, LA
August 2023 to March 2024
• Distributes and serves meals, beverages, and snacks.
• Prepares dining areas for the serving of meals and sets up serving lines.
• Cleans dining, service, and food preparation areas.
• Cleans and sterilizes dishes, kitchen utensils, and equipment Housekeeping
Aramark-New Orleans, LA
June 2021 to May 2023
• Adheres to established procedures to provide a safe working environment including aligning with OSHA, state/local, federal, and Aramark regulations
• Performs cleaning and sanitizing of patient / resident rooms that may include vacuuming, high and low dusting, bed making and stripping, and removal of general and hazardous waste. Cleans restrooms following proper infection control procedures.
• Accurately maintains and cleans housekeeping equipment
• Cleans assigned areas to Aramark and client standards and requirements
• Follows procedures for storage and disposal of trash and transports it to designated areas
• Reports maintenance concerns via work order requests to appropriate personnel
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, patients, and co-workers. Is adaptable to customer needs.
• Secures the facility, ensuring building is locked/unlocked as required
• Ensures security of company assets
• Other duties and tasks as assigned by manager
Delivery Driver
Instacart Shopper-Gretna, LA
June 2021 to March 2023
• Scanning items at a POS station for each order during pick up
• Communicating with customers about order status, delivery status, or any other pertinent information regarding their order
• Entering information about items purchased into an electronic inventory system used by the company
• Picking up items from a store such as a grocery store or drugstore and delivering them to a customer’s home or business
• Presenting ID to security personnel at the store entrance to pick up deliveries
• Loading groceries into a vehicle’s trunk or cargo area
• Delivering items to customers within a specified time frame Pharmacy Technician/Cashier
Walgreens-Gretna, LA
July 2020 to May 2021
• Supporting pharmacological services by assembling, stocking and distributing medications
• Maintaining records by recording and filing the prescriptions and orders of Physicians
• Sorting, stocking and labeling medications and monitoring inventory
• Responding to the requests of patients and healthcare providers, answering their questions and referring various inquiries to the Pharmacist
• Complying with rules, regulations and procedures to help maintain a clean and safe pharmacy, such as by sterilizing equipment and surfaces
• Processing prescriptions electronically and ensuring all information is accurate and complete
• Generating revenues by recording, calculating and issuing charges
• Undertaking administrative tasks such as record-keeping as assigned by a Physician or facility manager from time to time
Assistant Manager
Dollar Tree-New Orleans, LA
July 2016 to June 2020
• Assists manager by performing related duties.
• Supports staff results by communicating job expectations and planning, monitoring, and appraising job results.
• Helps to coach, counsel, and discipline employees.
• Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Identifies strategic goals by gathering pertinent business, financial, service, and operations information.
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Cashier Concession Worker
New Orleans Jazz Festival-New Orleans, LA
April 2016 to May 2016
• Provides a positive customer experience with fair, friendly, and courteous service.
• Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases.
• Resolves customer issues and answers questions.
• Bags purchases if needed.
• Processes return transactions.
Crew Member
McDonald's-New Orleans, LA
July 2014 to November 2015
• Processed Payments. Serviced crew members process cash, check, and credit card payments using cash registers and digital systems.
• Interacted with Customers
• Used Selling Techniques
• Cleaned
• Maintain Stock
• Greeted Customers
• Fill Food Orders
• Served Food
Cashier
Wendy's-New Orleans, LA
September 2011 to March 2013
• Processed Payments. Serviced crew members process cash, check, and credit card payments using cash registers and digital systems.
• Interacted with Customers
• Used Selling Techniques
• Cleaned
• Maintained Stock
• Greeted Customers
• Fill Food Orders
• Served Food
Assistance Manager
Subway-Conway, AR
September 2005 to October 2010
• Completes and posts the staff work schedules.
• Recruits, rewards and terminates staff as needed.
• Communicates changes of food preparations formulas, standards, etc. to staff.
• Ensures that all local and national health and food safety codes are maintained and company safety and security policy are followed.
• Maintains business records as outlined in the Subway® Operations Manual. Analyzes business records to increase sales.
• Supports local and national marketing initiatives.
• Identifies and contacts prospective customers to promote sales. Line Cook
Krispy Krunchy Chicken-New Orleans, LA
May 2003 to August 2005
• Sets up and stocks food items and other necessary supplies.
• Prepares food items by cutting, chopping, mixing, and preparing sauces.
• Cooks food items by grilling, frying, sautéing, and other cooking methods to specified recipes and standards.
• Maintain cleanliness and complies with food sanitation requirements by properly handling food and ensuring correct storage.
• Cleans and sanitizes cooking surfaces at the end of the shift. Education
Trade school in Business Office Technology
New Orleans Job Corps Center
July 2003 to May 2005
High school diploma in General Studies
Alcee Fortier High School - New Orleans, LA
August 1999 to April 2003
Skills
• Environmental Services
• Cleaning Experience
• Store Management Experience
• Management
• POS
• Word
• Microsoft Excel
• Cash handling
• Customer service
• Hospital Experience
• Writing skills
• Food Safety
• Training & development
• Purchasing
• Food handling
• Scheduling
• Hotel experience
• Cooking
• Food Preparation
• Driving
• Hospitality
• Organizational skills
• Facilities Management
• Sales
• Restaurant Experience
• Retail Management
• English
• Supervising Experience
• Communication skills
• Cleaning
• Retail Sales
• Customer service
• Cleaning
• Team Building
• training
• Cash Handling
• Pharmacy Technician Experience
• Laundry
• Sales
• Merchandising
• Food Handling
• Inventory Management
• Communication skills
• Supervising experience
• Typing
Certifications and Licenses
Pharmacy Technician Certification
Driver's License
PTCB Certification
Business Office Technology
July 2003 to March 2005
• Using computers and the internet to manage databases, type documents, and e-mail
• Answering telephones and giving information to callers, taking messages, or transferring calls to the appropriate individuals
• Creating, maintaining, and entering information into databases
• Using photocopiers, scanners, and fax machines, and performing other office duties Assessments
Administrative assistant/receptionist — Completed
January 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Delivery driver — Proficient
June 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Medical receptionist skills — Completed
July 2023
Managing physician schedules and maintaining accurate patient records Full results: Completed
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer focus & orientation — Proficient
November 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food service: Customer situations — Proficient
July 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer service — Proficient
November 2022
Identifying and resolving common customer issues
Full results: Proficient
Working with MS Word documents — Completed
January 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Cleaner fit — Proficient
January 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Retail customer service — Proficient
June 2022
Responding to customer situations in a retail setting Full results: Proficient
Food service: Customer situations — Proficient
April 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work motivation — Proficient
May 2023
Level of motivation and discipline applied toward work Full results: Proficient
Sales skills — Completed
December 2021
Influencing and negotiating with customers
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Professional Skills
Excel -Advanced Microsoft Word -Advanced
Point Of Sale -Advanced Customer Service - Advanced Spread Sheet -Advanced Learning And Communication
Power Point- Advanced Typing 60{wpm}
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